The Suites at Fishermen's Village — Hotel in Punta Gorda

In July we had an air bnb unexpectedly fall through and we were in the process of moving from out of state. After spending the day stressed and literally homeless, we found The Suites and stayed. Our first stay was wonderful. The space is nice, clean, and well appointed. The man at the desk who helped us matched the Expedia rate and gave us a great price for the night and also hosted our dog with open arms.

So at the end of December when we were leaving Punta Gorda to move out of state, it seemed fitting to choose The Suites to stay for a couple of nights while we cleaned our rental home in preparation to move out. We packed our entire home up knowing we had The Suites to go, and again at a phenomenal price that my husband had negotiated when he stopped in a few weeks before.

When we arrived, the man at the desk (the assistant manager) told my husband that the cost was nearly TWICE what we booked it at, making two nights over $700. On several occasions the man at the desk said that they would never have booked it for that low of a price. Except, they did. He also would not let us cancel the first night. Because my husband booked in person, we never received a confirmation email, and because they wouldn’t let us cancel it, we had no choice but to stay and pay approximately $350 for the night, when we had been quoted closer to $200 a night.

We also did not get the room we requested even though we paid almost double the agreed upon price, and because of that we were in between a very loud restaurant and a boat that had music blasting directly at our unit most of the evening.

The Suites is nice, but not worth more than $250-300 a night, and honestly at $300 that’s outside of my budget and we wouldn’t have booked it. If you’re going to risk getting taking advantage of, make sure to get written documentation confirming the quoted price. Considering the man at the desk’s absolute unwillingness to understand or remedy the situation, I wouldn’t recommend...

From the moment I reached out to the hotel to ask about their pet-friendly policy, I knew I was in for a remarkable experience. I spoke with Kat at the front desk, explaining that I was adopting a pug named Dude in Cape Coral and needed a place to stay overnight to break up the drive. Kat’s warm and welcoming demeanor instantly made me feel at ease, but what followed during check-in was truly extraordinary. As I arrived with Dude, Kat and the staff didn’t just confirm the pet policy—they went above and beyond. They took a few delightful photos of Dude right there at check-in for their social media page, celebrating our new journey together with genuine enthusiasm. When I stepped into my room, I was greeted with an incredible surprise: a thoughtfully curated goody bag. Inside was a heartfelt letter signed by the entire staff, a brand-new dog toy, adorable pug-themed socks, a pug magnet, and a stack of helpful coupons. If I overlooked anything in my excitement, my apologies—it was all so wonderfully overwhelming! Kat and the entire team’s exceptional care and attention to detail turned a simple stopover into a cherished memory. Their kindness has earned them a customer for life, and I’ll never forget this heartwarming experience. If you’re seeking a welcoming, low-key retreat with unparalleled hospitality, this is the place to stay. Thank you, Kat, and the entire staff, for making Dude and me...

We discovered a severe bed bug infestation in our room. There were at least 20 visible bugs on the bed, pillows, and wall—along with bite marks on my child. Although I notified staff immediately and provided photo evidence, their response was dismissive and more focused on us proving our experience through sufficient photo/video evidence than addressing the issue. We had to throw away several items and take extensive precautions to prevent the spread to our home. Extremely disappointed and concerned about how this was handled. I sincerely hope this property takes serious action to prevent others from going through the same experience, although I highly doubt they will based on how our issue was handled. I wouldn't wish bed bugs on my worst enemy so proceed with caution before staying here. I certainly wouldn't recommend it.

Also, if the bed bugs aren't enough to scare you away, the bedroom windows next to the hallway wouldn't lock so anyone could have crawled in our room anytime they wanted. I strongly advise considering other lodging...