Rosalie Wayne — Restaurant in Radnor Township

Worst dining experience I’ve ever had.

Two other couples, plus my wife and I were seated in the enclosed porch area of the restaurant- the porch was closed in by plastic flaps. There was a propane heater that started smoking as soon as we sat down and staff had to turn it off. It got very cold very quickly- was below freezing outside last night.

The table behind us (which was not next to the window) complained about the smell from the smoke and insisted they open the flap next to our table, prop the door open, and turn the fans on- and of course it got bitterly cold.

A staff member came to their table and apologized and offered to comp them all dessert. The next table over complained about the heat as well- so the manager put a tall floor heater in between their tables. The last table surrounding us complained and the GM gave them all sorts of special treatment.

We decided we weren’t going to be “those people” and complain- so we just delt with the conditions- even though everyone around us was receiving special treatment. No one ever came to apologize to our table or anything. So- we ordered our dinner and drinks. Food was ok- nothing to write home about. Most of the food was cold because of the temperature on the porch.

Then we’re waiting for at least 30mins for our desert and coffee after ordering- almost long enough that we debated just leaving ( 3 coffee’s and one piece of cheesecake). One couple had to leave before the coffees came so there were just 4 of us at 6 top table. One of us ordered an Irish coffee and when it came out the waitress apologized that they didn’t have any cream- usually a staple in a restaurant.

We eat dessert and are finishing coffee- they come with the bill and we pay. As soon as we get our card back the GM comes over and asks us to leave or move tables because their next reservation is here- we weren’t even done eating desert and coffee! We were not sitting at some kind of special table, and there were plenty other tables of equal or greater size available. They finally got the propane heater working and we were thawing out and then insist we leave or move?

Our jaws hit the floor and we just laughed- we would have been out of there so much earlier if we weren’t waiting for food and drinks all night- reservation was for 5- were were seated at 5:20 and they asked us to leave by 7:30.

I then asked the GM ( John) to talk privately when we were leaving- which I have never done. The GM was barely taking responsibility, saying that we should’ve moved tables. I asked him for his name and he gave me a snarky remark that he’d give me his card with his full name. I’ve never been so disrespected while dining. GM also admitted that he should have comped us all a round of drinks- but didn’t actually do it.

In all we ordered plenty of apps, main courses, sides, drinks, and coffee- for three couples who have little kids and don’t get out much. This was especially disappointing given the reputation Roaslie has. We were very excited for the night and it’s a shame this was the experience...

If I could give this business 0 stars based on our experience last night, I would. I have never written a negative review because running a business is difficult but feel compelled to given the way I was treated. I have had celiac for 12 years and was going to be attending a dinner there so I called ahead of time to ask about options. The host went through most of the menu and suggested accommodations they could make and told me it wouldn’t be a problem. I’ve eaten at a ton of Italian places with celiac, it’s 2023. Let’s not forget, celiac is a disease, not a lifestyle choice.

When I arrived my interactions with the server were nothing but condescending, rude, and frankly appalling. When I asked about gluten free options, the waiter literally laughed and said “Oh gluten free? You’re at an Italian restaurant. This is definitely the wrong place for you. What do you expect?” He also said “we don’t do substitutions and we are not going to accommodate for gluten free, we don’t need to. The chefs aren’t going to want to change anything so that’s not going to happen.” Wow. I ended up ordering the only salad he said they could make gf, which was dressing, cheese and lettuce. I asked very politely if they could put protein on it, he said “absolutely not, we don’t do that here like I said. We have no reason to make any changes to our menu” After the meal was over, he said “would anyone like dessert? Oh yeah, not you since that’ll be a problem for you.”

These interactions are completely unacceptable and speak volumes about how the overall business is run. I literally felt shamed for having celiac disease and it totally ruined the experience. An upscale establishment, especially at these price points, should be more than happy to make accommodations for those with food allergies which are super common. Even Chipotle can make accommodations with...

I just ate here tonight, I had been really excited to try this restaurant. We ordered the cheese plate to start. It was dropped off without any explanation of what the three cheeses were. It was the saddest looking cheese plate I've ever seen. Barely any bread and about 1/2 a teaspoon of honey and jam smeared on the plate, to add insult to injury the plastic was left on one of the cheeses. Thankfully I spotted it and picked it off before we ate it. The gnocchi was not actually gnocchi and not fully cooked, it was a square of some type of polenta substance that needed salt and had no seasoning. When the branzino arrived, it was overcooked, clearly charred and the olives thrown about the plate made for strange, messy plating. Although there were hiccups I was okay up until this point, I quickly learned this is the type of place you go just to be seen, not for the average food, and that's fine, places like this can still be fun. I wouldn't have been unhappy but the service was the worst part of this ordeal. We sat outside, the server was completely aloof, no idea what his name was, he never said. He spoke to us a total of three times, never asked how the food was, he clearly was irritated at having to be at work and couldn'thave been more unfriendly. He dropped off the check and couldn't get away fast enough, not sure what happened there, he didn't speak to us enough to be able to tell. Needless to say I won't be returning to...