Red Roof Inn Redding — Hotel in Redding

Worst Hotel Experience of My Life – Unsafe, Dishonest, and Deeply Unprofessional update Tried speaking with Sam the owner but kept avoiding us and refusing to address our issues. Handed phone off to front desk and continued to dismiss me. DO NOT STAY HERE! They charged us $30 for property damage because our room was in “shambles” however we took a video of the room before checking out and nothing was out of place besides the bed not being made and some towels hung up in the bathroom.

I’m not someone who usually leaves reviews, but I feel a responsibility to warn others after the absolutely horrendous experience I had at this hotel. If you’re considering staying here, don’t—you will regret it.

I arrived with a confirmed reservation and had already paid a deposit. Stayed for 4 nights. From the moment I walked in, I was treated with indifference and disrespect. Despite trying to address issues directly, I was constantly given conflicting information by different staff members, and no one seemed to know what was going on. Every time I asked for help, I got a different excuse or explanation, and the manager refused to speak with us directly—only communicating through front desk staff like we were being avoided. It was deeply unprofessional and incredibly frustrating. We also have two dogs and was not told or advertised about a second pet fee (which we were happy to pay) but only mentioned after we brought these issues up.

The room itself was absolutely disgusting. The sheets were stained, and though I didn’t see the bugs, I woke up with clear bed bug bites, which was terrifying and completely unacceptable. We asked for fresh sheets three times due to this and a bunch of staining. During the day we would be gone visiting family. We would go to the front desk to inform maids we needed new bedding I was told we would and yet every evening after returning the bed were not made and had no clean sheets. I was expected to sleep in that room again or walk away from the money I had already paid. I felt completely trapped and dismissed.

Even worse, the room service that was advertised wasn’t available at all. I asked multiple times and kept being told something different by each staff member. Again—no accountability, just more excuses.

When I tried escalating the situation, the owner was rude, dismissive, and downright hostile, refusing to accept responsibility or offer any kind of solution. And to top it off, I overheard the manager speaking disrespectfully to employees, which only made the already uncomfortable atmosphere feel worse. It’s clear the issues here run deep—from toxic management to total disregard for guest wellbeing. Were told we could speak with manager early morning, when we walked down to the front desk to speak with Sam the Owner, we were told he was on the phone outside talking to insurance (it was 6 am) but okay. We waited but needed to get on the road. We saw him multiple times and he was not on the phone, but clearly avoiding us. Were told he would call by noon, never did. Only to find out we were charged $30 for “property damage”. Even though there wasn’t a description for the supposed damage we know they are trying to pin the preexisting staining on us.

This wasn’t just a bad stay—it was a health risk, a waste of money, and a complete failure in customer service. Between the bed bug bites, stained bedding, unreliable staff communication, nonexistent service, and unreachable management, this hotel should be avoided at all costs.

Do not stay here. It’s unsafe, mismanaged, and a textbook example of how not to run a hospitality business. Save yourself the stress and...

Christine or Christina (not 100% sure on the name) was amazing. I called prior to my arrival and confirmed everything, including being able to stay in the room until around 2 or 3pm on the day of check out. She said it was all great and set, she had even set notes in my record. Now I knew there would be a small fee that Christine had discussed with me which I didn’t mind. When I got there she was amazing and so welcoming. It was amazing, totally opposite of the reviews I had seen online about this place.

Dee is horrendous. I called down to the main office, after a housekeeper had come to my room, to verify that I could stay until 2 or 3pm. She immediately flipped her lid. She states that Christine should never had done that, that it wasn’t allowed, that the entire hotel is booked so there is absolutely no way for it to happen. When I mentioned the notes in my record and the small fee she got even more upset and stated that it’s a whole new day so unless I wanted to pay for another day then I’d have to leave. She asked ‘well what are your circumstances to need to stay that late’ I said that I was in school until 2 or 3 on a zoom call, she said ‘well why didn’t you make other accommodations then. When I asked how long I had to collect my things she again stated ‘well you can’t stay until 2 or 3’ I said that I understood but needed time to gather my things, she said I had until 12 (which was only 15 mins away). She said that she would call the owner and see what they wanted to do and call me back. Feeling so un-welcomed I immediately started packing and getting ready to leave. I had less then 10 minutes to pack and so I did. Then she called me back and said that the owner was fine with it, and I just had to pay that small fee. I agreed just to have more time to pack and let my instructor know that I was needing to leave the hotel last minute. After I gathered my things I left and went down to the front to get a receipt. She said ‘I can’t give you your receipt until the housekeepers check your room’. I said okay, thank you and was leaving. She then stopped me and said ‘aren’t you the guy who’s going to stay until 2pm?’ I said, not anymore I don’t feel welcomed. She laughed at me and said ‘okay, bye then’. So I left. Fast forward about 15 mins and she called me. She said ‘I don’t know if we have an issue but I have laryngitis so that’s just my voice. I tried to ask for your email address so I can email your receipt to you. What is your email Erick?’ I said ‘my name isn’t even Erick’ she said ‘oh okay, oh well’ I told her that I’ve taken care of patients with laryngitis because I work in the medical field and that the issue isn’t laryngitis, it’s that she’s rude, condescending, short, has bad customer service and is disrespectful’ she said ‘I have outstanding customer service’ when I said ‘it’s not your place to disagree with the customer, you’re literally arguing with me right now about your tone with me’ she kept on but I felt so disrespected I hung up. Christine and everyone else was amazing but Dee...

During my stay, I made a new online reservation to stay longer. Instead of checking me out and back in the clerk extended my stay. Which would still show me as checked in, so try to make sense of this...the next clerk checked me as a no show at 3am (his words) and charged it to my deposit. Then he said I didn't have a reservation for the current night and that I had checked out the day before. On top of that, he said I owed money. I said, "For what... the pretend pay per view because I paid online?". I also mentioned how I do not have a reservation and how I was a no-show when obviously I have been there 5 days in a row already. I told them I had a surgical procedure and needed to go soon, and if they wanted to change my room, it had to be done immediately. She asked when i was leaving and when i would be back. Before I left, I set my earrbuds on the dresser underneath the TV. When I returned, they were gone. I scoured my room for 3 days, and they were nowhere to be found. Also, some of my items that were in the drawer of the nightstand were taken out and were sitting on top of it. The manager had told me she fixed it. I asked about my deposit, and she said to tell the clerk when I checked out that it was under the first reservation. I did, and he said it showed being held for a no show and damages to the room, BUT there is a note to refund me, but because it was at zero, he couldn't. I asked how there could be damages tacked on if nobody had been in my room the whole time I had been there. I want to note that this clerk, 11/16/2024 @ 09:30 am, was an incredible help, was patient, and kind with me. He called me a few hours later after figuring out what was happening to tell me he was able to refund my deposit. I asked about the damages, and even he had no idea why they put that in the notes. Also...whomever wrote that note did not add the description of the damages. So, what was going on here? Seems intentionally done by the clerk that didn't check me in and out correctly at 06:35am Tuesday morning. The same clerk that kindly brought me fresh towels at 2am. I would love to find out why he sabotaged my stay. The same clerk that brought me fresh towels at 2 am. I want to mention that during this ridiculousness, he told me that one of my past stays a couple of weeks before had me as a no-show as well even though I was...