Roots Juice Bar — Restaurant in Redding

I wish I had a number to call and complain I would! I am not one to say anything but this was just wrong! I just got home from taking my grandmother and my son through the ROOTS drive thru in pine street in downtown redding. I have recommended this restaurant in the past to everyone. I order the same drink everytime which is ,"the hulk" size 12oz and I ordered 3 of them. The first thing was the young girl who took my card told me the total was $23.07 and took my card. She did not give me a receipt back but instead gave me a cup filled to the top with ice and barely any juice. They have never prepared them with ice before, it is usually just juice. So I asked the girl kindly if I could have them without ice as I had never received them made like that. The girl took the 3 drinks back and promptly changed THE SIZE I ordered to a small 8 0z and I was so upset but too scared to send it back again. So I received 3 small 9 0z after I payed for 3 mediums and it gets worse.... as I left merging onto the freeway I tried a sip, it was almost pure cold water with barely a hint of juice. That girl changed the size I payed for and just filled it up with cold water. Again I've been ordering these forever and it tasted nothing like normal, my 10 year old son even noticed right away that it was just water! I will not be back at this point and discourage anyone else unless...

Every morning I go there. Usually great staff this afternoon I ordered a veggie wrap fresh and once again it was grilled. No harm no foul. I had already waited in line for 15 minutes with several car lined up behind me. To the point ok one vehicle was honking their horn. The yong lady at the window argued with me regarding my order and I told her that I didn't have time for her to remake it just refund me instead. She told me to stop yelling and being rude when I was not being rude at all. Then she told me to go and leave waving her hand at me as if I was bothering her. I told her am not leaving till I get a receipt . She just slammed the window slider so hard that it almost broke it bounced it's self back open from the impact of how hard she slammed it in my face yelling the am rude. I asked for the manger her not knowing what the situation was at all. Opens the window slider completely opened and says I have no right to be yelling at a 17 year old little girl. At that point I am not happy of how I am being treated and I asked for both of their names and they absolutely refused and the manger slammed the slider and completely ignored me for about 3 minutes. And throws my receipt at me. I will be visiting them directly requesting to talk...

I absolutely love roots! BUT today I bought two Popeye drinks that I will not be able to drink. Update Monday June 9th: I have been given a full refund and I believe they will talk with their staff and fix the problem. I will be going to get my drinks today because I crave the Popeye. They will not lose my business, they are really good drinks and their food is good too. Sunday June 8th at 6pm There were 2 young guys with brown wavy hair working. The one who took my order had no customer service skills, whatever moving on. The one making my drink, scratched his scalp through his long wavy hair then immediately grabbed my bananas and put them in and my ice cubes with those same hands. Then, he went to shake the blender and the top and some ingredients fell to the ground, he picked up the lid off the ground put it on the blender and then pored my drinks and also had no Customer service when delivering to me. His carelessness made me question exact how many unsanitary things made it into my drinks…. So I wasted $16 today. Please fix this. I love your drinks! I don’t feel it’s my job to tell them to wash their hands and remake my drink. I am a manager and don’t feel like managing other...