R&R Quality Meats & Seafood — Local services in Redding

Great selection of cuts at a great price for some and decent prices for others. My only gripe is that their customer service is great by the workers but not the best in one circumstance by a manager.

They had a deal for 30% off a meat cut so I went in and got 2 lbs. of it. When I got home I realized the price was a little high so I double checked the weight and realized they forgot to give the discount. This isn’t a big deal since the discount was just emailed out the day before so I totally get maybe some people weren’t updated or just forgot to check. However, how it was handled next is what knocked a star off for me.

I called the store explaining what happened, they connected me to a manager, and they said come in and get credit or just get another pound of that meat (so I would’ve evened out either way).

So I gotta drive back out there on my lunch break, let them correct the mistake just to be back to even, and make the drive back.

I feel like for the inconvenience of making a customer double the trip due to a mistake on your end means you throw something extra in. Nothing big, just something to say “sorry for the extra inconvenience since you had to waste another 35 minutes of your day.” I mean it could’ve been a $5 rub thrown in for all I care, it’s just the principle that counts. It’s like if a waiter at a restaurant forgot to put an order in for like 30 extra minutes: yes you still get your meal, but if the delay is significant enough just throw in some free drinks or fries because you’ve wasted people’s time unnecessarily at that point.

I’ve read some other reviews that apparently had the same experience. So yeah overall get your meats here because it’s an amazing place still, but just something of note.

This review is really only for the business owner’s awareness just to let them get a pulse on the customer experience. Once is not a big deal, especially for me, but if this happens every time a mistake is made by the R&R team it might have a greater impact overtime.

Edit: Taking another star off. Just went back and the same manager as mentioned above got me a meat selection, wrapped it in butchers paper, and then just handed me the cut with meat juice on the outside of the wrap. Every other time I went AND every other person there at the time got their stuff put in a bag. Second time this manager just handed me the stuff straight with some meat juice on the outside of the wrap and no bag. Also I’m pretty sure they wrapped wearing the same gloves they used to handle the meat, which isn’t a big deal if they got it in a bag, but just makes it worse that they didn’t. I’m just surprised a butcher shop out of all places would...

Wow! Impeccable service. I only go about twice a year as I don't enjoy shopping like I used to. Tired after suffering from recent flu, I finally found the tags for their number system back outside. A hunched little lady that just struggled to turn her car alarm off, was trying to reach them but the tags were stuck inside. I gave her the first number then followed her in. It's always loud in there and was listening for my number while perusing. She called 69 loudly and I replied a couple of times and she went on to 70. After frantically waving my arms and jumping up and down as I am short and was behind other people, she responded kindly. She navigated and packaged my choices as I decided as I went along. Just losing my deep freeze I had to replace meat. I got more items and met my bag of meat up at the counter where I let the lady with a few items go before me but the cashier had already started my order. I watched her take a deep breath and smile, cancel my order and proceed with the other customer. The woman thanked me several times and said I'd done my good deed for the day. A young man came up and got all four bags at once and took them to the car, again with a smile. Thank you R&R Meats. You have hired some lovely people and this kind of treatment starts from the top. I will definitely start shopping there more often as they have everything you need for a meal, the meat is quality and you get what...

Great selection of meats that I can always count on that's going to be Cut Above anything you would find at Walmart or some of the surrounding stores. You can even find good quality exotic cuts Like the Columbia River Steelhead that's brought in from Washington and Oregon sourced locally which is what I like. You won't find this at Walmart.

It can be busy and you have to take a number and wait for it to be called because of this meat Deli Style service it works really well with people who are knowledgeable about cuts of meat and many who have tried most everything in the store so they can give you an honest opinion on what it tastes like or how it cooked up as well as really fast service when you tell them you want one pound of bacon it's wrapped up real quick in freezer paper. And on to the next thing...

I thought they were going to be expensive because meat is just generally expensive no matter what time of day it is but they actually specialize in this product so it's going to be cheaper to you as they buy in bulk. Even better deals that you would get at Walmart they probably sell more than all of the local stores combined here. So now when I need to get meat I think of all the meals I need to prepare for the week and then buy accordingly at R&R and now these are great meals with good quality meat. That just keeps me a...