Verizon — Local services in Redmond

Today, I went to this Verizon location, to see if they can help me paying my bill, I came in and one of the employees came up to me, and said what can he help me with I told him If can to see if they can help me of paying my bill, cause I have no phone service, and he said that he will ask on of the other employees if they can help me with that, I waited I was looking at their phones, and I was on my phone, now it’s been 30mins and I saw on of the employees isn’t helping anyone, so in my mind I was okey now I’m going to be called up to get assisted, I’d look at the guy, and he looked at me but it wasn’t a look, it was giving like he doesn’t want to help kinda look, I felt like I was being judged by the way I was dressed, I had sweatpants and an oversize shirt, with some slides, all of a sudden a customer comes in and the guy that was looking at me, helped him instead, I was literally standing there for 30 mins just looking stupid, this store is the only store that would treat me like if I was a homeless person from the street, getting looked at, their customer service is not good at all I am a manager at a restaurant, and I was really disappointed, I’d left to another Verizon over at Kirkland and they have the best employees and customer service, that is the second time I had to go to Kirkland, and I’m very disappointed, but this Verizon in Redmond, for sure need some new employees that would treat their customers well, and not just avoiding their customers or getting looked at with a side eye, like you are some type of animal or something, I’m never coming back to this location, I was trying to give a chance, but I’m not, and I don’t want to waste my time. This place I prefer, to be replace for people who really know what good customer service is, and how to...

Wish I could rate it zero stars. We went in to upgrade our phones after our 2 year contract expired. We wanted to stick with the 2 year plan, despite the salesman trying to get us to go on Edge. We said we wanted to purchase the phones with the discount for the 2 year service plan. The phones should have come to around $500 and some change. The salesperson was trying to apply some discount and wanted to change the primary number from my husband's number to my number for some reason and when that took WAY too long, we told him to forget it. We then proceeded to look at cases, as we were getting my son his first phone (free with a 2 year contract). It was getting close to closing time and the sales rep said that because we were such good customers, over 20 years with Verizon Wireless, his manager authorized giving us a BOSE docking station for free. When I questioned and said that we didn't want to pay for that, he assured us that it was free. Long story, we left the store paying a little more than $500 as expected. What we didn't do was look at our receipt. BIG MISTAKE! When our bill came due the next month, we found out that the sales rep switched us to the Edge plan without our knowledge and that the $500 we paid was the taxes for the three phones and the BOSE docking station! What a complete scam!!! After confronting the rep, he of course lied through his teeth and claimed that he was just trying to save us some money. Stay away from this store and their deceptive sales tactics, particularly stay away from Ben Benjamin, the sales rep that swindled us. If you do go to this store, check your receipt before you leave the store. We are stuck with Verizon for awhile but we will be switching when economically...

One star is one too many! They have no concept of customer service. The following is a synopsis of issues in an email sent to the top manager of the store two weeks ago. She never responded! The salesperson recommended an Invisible Shield screen protector and told me "it had a lifetime warranty and I would be able to exchange it if it ever scratched or chipped". Although more than I was planning to pay I felt this feature made the sale and would not have considered it otherwise. Shortly thereafter I went out of the country and returned late on Saturday May 12. During the trip the Invisible Shield chipped and scratched easily and I returned Monday May 14th when the store open to exchange the item. At that time I was told it was past your 14 day return period and I was not eligible for a refund and if I wanted an exchange I had to do it through the company and pay shipping charges. This is in spite of the fact that Zagg has a 30 day refund policy for their product.

Two points that upset me: Whether unintentional or intentional, the information provided to me about the product by the salesperson was deceptive. Unless the customer is specifically told you have to return a product in another manner it is a given that the the product can be exchanged at the same place it was purchased. Leaving out that information is false and misleading and leaves the customer without adequate information to make an informed purchase decision.

Verizon is failing to honor the product's warranty. Verizon effectively cuts this product's warranty for returns in half. This is terrible customer service. At minimum this should be disclosed to the customer at the time...