Quality Inn and Conference Center — Hotel in Richmond

I don't usually make my posts public, but this one is SOOOO unbelievable, I want the world to see what happened when this chemo boy went on his first overnight outing in nearly a year... ||||FEEL FREE TO REPOST- every word is true.||||||To: Chase Card Services||From: Bob||Acct #: ending in ||||On May 5th, we booked a one night stay at The Quality Inn and Conference Center in Richmond, Indiana, including "a hot breakfast for two". The reservation was made through Choice Hotels' agent, BKG HOTEL @booking.com. The Chase reference number is *9118.||||3PM, May 17- We checked in with Confirmation #213 and were given key cards for Room 330. After attending a funeral, we returned to a full, noisy hotel. The noise continued ALL night.||||But that's not all!||||1AM- Someone attempted to enter our hotel room with another key card! They were prevented by the security bar , so they banged and rattled the door until I shouted "WRONG ROOM! KNOCK IT OFF!" Then silence.||||1:15AM- Another attempt to get in with a key card, followed by a loud "FCK!!" in the hall. ||||1:30AM- Our room phone rang. "Jon" from the front desk wanted us to identify ourselves, and said he showed no one registered in that room. We offered to bring our confirmation to the front desk, but he said he would figure it out.||||3:15AM- The room phone rang AGAIN! Same guy, same request that we identify ourselves. After again offering to bring our confirmation to the front desk and being told it wasn't necessary, I called "Jon" back and asked him why he kept calling us in the middle of the night. He said the hotel was oversold and he needed our room, but he would figure this out.||||3:30AM- Still unable to sleep, we packed up our belongings and went to the front desk in search of "Jon." The young lady at the front desk told us he was no longer there, and refused to give us the name of the manager or a contact number for the hotel, citing "privacy" reasons!||||4:15AM- After repeated requests, another employee at the front desk told the young lady to give us the manager's name and phone number. It became clear that no one was going to give us a refund for this nightmare.||||4:45AM- We left and drove the 3 hours home in thick fog with NO sleep and NO included breakfast.||||Over the weekend, I spoke with both the hotel manager, who admitted to authorizing the 1:30AM call, and Choice Hotels' Corporate Office. I was offered only an apology and coupons for a discount on a future stay! In case you wonder, I am certain we will NEVER stay there or in any Choice property again.||||This morning I received no fewer than FOUR emails from FOUR Choice Hotels reps, offering FOUR DIFFERENT partial refund amounts through Zelle or a check arriving in 4 to 6 weeks.||||We are asking Chase to reverse this transaction in FULL and credit our card. (A gift card to a breakfast buffet NOT owned by Choice would also be appropriate. )||||I will also copy the hotel manager, social media and Yelp on this request. Ultimately, this entire hotel front desk staff should be terminated. I hear the nearby car wash is hiring.||||Thanks,||Bob||||#qualityrichmond038||#QualityInn...

6.16.2024, WORST STAY ANYWHERE!! My husband and I decided to rent a room for the night at a local hotel so that we could relax and go swimming. I prepaid online, non-refundable of course, for a king room that had a handicap accessible shower. Upon arrival, you get your workout by walking up a STEEP INCLINE to get to the front entrance at the top of a hill with a sign posted "Slippery drive." After checking in, I asked when the pool was available. I was told that the HEALTH DEPARTMENT shut the pool down a week earlier. Had I known that I would have made reservations elsewhere in town. No refund, of course. The young man at the desk, named Yesh, was very accommodating and offered 10% off an additional "consecutive" night stay. Hmm, sorry, I was already discouraged by the mile-high hike to get into the hotel and there not being a swimming pool. But he was very nice. We took a bumpy ride up, a sudden "stop and drop" elevator ride before the inferno doors opened to a hallway with no air conditioning. When I asked that evening why the air was turned off, I was told that people were always congregating in the hallways, sitting on the floor with their laptops. All of this could be seen in the numerous video cameras, and management didn't like it. He then told me that management didn't like running the air conditioning, but it could be turned on if I would like it. So he turned it to "on" and it did not work, of course. My husband and I then went to our room, which was decent, looked clean, and had your basic small fridge and microwave. But, then, we discovered that the only thing handicap accessible in the bathroom was the hand-bar located on the outside of the tub. I think it was located there so that you wouldn't trip over the toilet as you stepped into a very slippery tub. On the wall, the hair dryer attachment was installed with short screws. I know this because the whole thing fell off the wall when I went to use it. I guess I should be glad it wasn't completely over the sink. I can't say much for the bed, I had to remove a heating pad with wirey heating elements running across the bed and a large plug located just in the perfect spot, right where you get in, of course. All I could think of was why there would be one on the bed at all? It's in the 90's folks! We barely slept and took turns in the chair because the bed was uncomfortable. The one thing that worked as it should was the air conditioning in our room. It was 90° outside, so it had better! Breakfast was the typical waffle, but the batter-bag wasn't in a giving mood. There was also dry cereal, yogurt, 1 apple, coffee, and juice. Very basic, not as pictured online, of course. I had the worst night ever, I would have been better off if I slept in my car. So much for a relaxing night out away from home. "Yesh, it's not your fault, but I doubt that I will ever need to use that...

My wife and I stayed at this hotel on the evening of 12/22/2023. We were driving in from New York to Arkansas to visit our daughter for Christmas.|I must say that our experience at you facility was terrible. I called in advance - since we were traveling with our little dog - just to make sure the hotel was pet friendly.|I was greeted by a person on the phone (named "O'Neil") who answered all my questions with one word replies. At no time did he mention that the hotel was "under construction/renovation."|As we checked into the hotel - his demeanor was no better. As an FYI - when an employee works in the "hospitality business" ........that employee should be "hospitable" to customers.||That was out introduction to this hotel.|Upon checking into our room (Room 246) - my wife and I were shocked at the room condition.||- Entrance to room was not vacuumed|- Bathroom vanity was covered in paint stains|- Light on top of bathroom mirror was cracked|- Walls in bathroom were cracked and in need of repair|- Piping was rusted and covered with paint|- Air filter over shower was filthy (possible mold)|- Towel used for shower floor was ripped (I've used better towels for rags)|- Door jam at entrance was cracked||To make matters even worse - my wife and I had been traveling for over 12 hours. We were exhausted. I went down to the lobby to ask O'Neil if he could give us a cup of milk. He told me the hotel had no milk. That was a lie. Upon speaking to Everton & Dina the next morning - they informed me that milk is available - but hotel policy is to not share it with guests. I can understand this (although I've traveled extensively in my career - and I've never asked for a cup of milk before and been lied to and refused).||Most vending machines were out of order.||Signs in the hotel stated "Please Excuse Our Dust."||I can honestly say that I've never been in a hotel in such poor condition in my life. If renovations were being made - I should have been notified in advance.|Additionally, I should have not been assigned to a room that clearly was not in acceptable condition.||To be fair - I place no blame with the cleaning staff assigned to our room. I'm sure they were doing what they could with a substandard room.||I spoke to Everton on the morning of checkout. He was very nice and helpful. I also spoke to Dina - who made notes regarding my experience.|On a final note - my wife and I went to the breakfast "buffet" on the way out. Equipment was out of order - and the orange juice from the dispenser was rancid (with a brownish color).||I contacted the manager of this facility after departure - and...