IHOP — Restaurant in Richmond

We had trouble getting waited on at first, but finally, we had a very nice waitress who took care of us. UPDATE:. June 5, 2022-Yes, it has changed. They have more help, and that helps quite a bit in getting our meals. I ordered the Chicken and Waffles, and it was delicious! UPDATE:. November 4, 2022-I ordered lunch while at work and walked over to pick it up. I had to wait a few minutes, but it wasn't long. I had a Big Brunch Burger with Steak burger, Fruit, and Diet Pepsi. It was delicious! UPDATE:. December 25, 2022-I went for their Christmas day meal. I ordered their Roast Turkey Meal off the Senior menu. It came with Mashed Potatoes and Gravy. Usually, in the past, it came with Cranberries and Dressing, but they did away with that, which is a disappointment. So instead, along with the Mashed Potatoes and Gravy, I ordered the Yellow and Green Beans. All of this is just as delicious. It makes for a great Christmas day. UPDATE: June 5,2023- I was at work, so I ordered the Classic, Seasonal Fruit, and Diet Pepsi. A Classic is a classic steak burger. It was all very delicious! UPDATE: July 5, 2023-I wanted something different, so I ordered the Pesto Egg White Omelette, with fresh fruit and a Diet Pepsi. The omelette has avocado, mushrooms, cheese, and pepper in it, and it was delicious and low calorie! UPDATE: August 28, 2023-I was at work, so I ordered on the app. I ordered the Breakfast Biscuit Sandwich, Seasonal Fruit, and Diet Pepsi. The Breakfast Biscuit Sandwich has egg and bacon on it. The biscuits were good, but they were crumbly. It was still delicious. UPDATE: November 23, 2023-I had to be stuck at home for Thanksgiving, so I ordered out their Home style Turkey and Dressing Dinner. It came with cranberries, and it came with two sides. I chose Broccoli and Red Skin Mashed Potatoes. I also ordered Diet Pepsi. It was the best thing to having a Thanksgiving dinner, when you couldn't spend it with your loved ones, and it was delicious! I would order it again if I have to be stuck at home for Thanksgiving. UPDATE: December 25, 2023-I came back for Christmas, and again, I ordered the Roast Turkey Meal off of the senior menu, along with Red Skin Mashed Potatoes and Gravy, and Yellow and Green Beans, and Diet Pepsi. It was just as delicious as before. If you need somewhere to go to eat on Christmas day, go to IHOP. UPDATE: January 21, 2024-I has been a while since I have had one of their crepes, mainly because the crepes I liked have been discontinued. I noticed today there was a crepe I never saw and never had is the Chicken Pesto Crepe. I tried it, and I loved it! I am willing to have it again, and I hope they don't discontinue it! UPDATE: May 7, 2024-I redeemed points on the app that I got for my birthday, so I ordered their Classic burger, made with an Impossible Patty, which is plant based, Seasonal Fruit, and a Diet Pepsi. It was all delicious. I essentially got my burger for free, so I got a very cheap meal. UPDATE: December 7, 2024-It has been a while since I ordered IHOP, and I ordered something to fill me up, so I ordered New York Cheesecake Pancakes and a Diet Pepsi. When you see the pictures, it looks good. When you order it for carry out, they have all the toppings separate. Once you get it put together, it looks as good as what you see in the pictures. When you eat it, it is delicious! UPDATE: June 19, 2025-I ordered the Country Fried Steak Dinner with Country Gravy. It came with two sides, so I chose Mashed Potatoes and Gravy, and Onion Rings. I also had a Diet Pepsi, which I got free by redeeming points. The meal was delicious, although I did get a big piece of steak. Overall, the meal was great! UPDATE: September 27, 2025-I ordered the Spicy Pobano Eggs Benedict, along with Seasonal Fruit, and a Large Pepsi Zero. The meal was delicious, although it was supposed to come with Hollandaise Sauce on the side, and I didn't get any. Also, the peppers in the dish was as hot as some of the sauces at Buffalo Wild Wings that I...

When I walked into the restaurant, the atmosphere immediately felt off. The front staff member, who I later learned was named Michael, didn’t introduce himself, and I had to ask for his name to even get a proper greeting. His demeanor was quite shallow and unwelcoming, which should have raised a red flag about my choice to eat there. The lack of customers during peak hours was also concerning.

As we waited, a server named Brianna came to deliver our food, yet she didn’t introduce herself either. The only way I discovered her name was printed on the receipt. The food quality left much to be desired; I’d rate it a dismal one star. I initially thought that since the restaurant was empty, our meals would be freshly prepared, but that was not the case. My daughter ordered chicken strips and fries with a side of macaroni and cheese. After just a couple of bites of her mac and cheese, she could tell something was off, and the chicken strips appeared to have been cooked in old grease, leaving her feeling uneasy about finishing her meal.

I opted for the breakfast sampler, hoping for a pleasant experience. Initially, the pancakes were the only redeeming aspect, as they were fluffy and flavorful. However, the bacon arrived undercooked, and the eggs were merely okay. When I placed my order, I specifically asked Michael if they served round sausages, and he confirmed they did. But when my plate arrived, it contained sausage links instead. I asked Brianna about it, and she served one round sausage, which was typically used for breakfast sandwiches.

The hash browns were another disappointment; they weren’t golden and crispy as expected. I brought this to Brianna’s attention, and when they brought an alternative serving, they were overcooked instead. Overall, the experience was incredibly frustrating. If I hadn’t had my children with me, I would have definitely pushed the issue further. Unfortunately, the combination of poor service and mediocre food left a ...

We try come here every few months & usually have great service, until tonight. We walked in, & it took them around 5 minutes to notice we were up at the host stand waiting to be seated. Our server, Deondre, was unprofessional. He left the old silverware on our table from whoever was previously sat there before us (it was still wrapped but having server experience that isn’t okay to leave in the tables for the next people), we waited about 10 minutes for him to finally come ask if we were ready to order though we had been ready for longer, when i asked if i could get extra butter on the side for my pancakes, he stated to “remind him later on” , -why would i wait till my food is out to me to ask for something i am going to need for my food if i already know i am going to need it? - , when we asked for new silverware, he only brought one, my husband being the trooper he is, used the old so i could have the untouched ones. When Deondre asked if i wanted a refill, i said yes please & he then brought my drink back to the table, slamming it down pretty rough onto the table then somewhat sliding it. Everyone around us was receiving 10x better service than we were, though they were mostly empty, maybe 5-6 tables were taken in the entire building. Aside from the terrible service from our waiter, the noise from the people sat directly over the little wall from us, was fully uncalled for & immature as they blared music & inappropriate music/videos so everyone in the dining area could hear. I used to love this IHOP, but after tonight i doubt i will be back & we will now travel to the Muncie location from now on to receive better service. We were very displeased with this visit. April 4, 2025 from...