DoubleTree by Hilton Hotel San Diego - Mission Valley — Hotel in San Diego

When I booked from my home state, everything seemed fine. Unfortunately when arriving, things just slowly went down hill.

Let's start from the beginning. I messaged into hotel to ask questions about my stay, it took roughly about 11 hours to receive a response... thats longer than most other hotels in the area and in the Hilton brand. So I would recommend calling in as opposed to messaging, however I head the warning that information provided over the phone does not match up to what you will arrive to. The parking is conveniently located, I guess that deserves the one star review. The digital key NEVER works on the parking garage. Entry or exit. Sometimes when leaving the garage, you will get a quick response from assistance,while other times you could sit for several minutes with the phone line just ringing and cars behind you pulling up with nowhere to go. When it comes to lobby and reception, things seem clean. The panty area to purchase snacks is not very convenient. Its poorly located against a wall behind the front desk, where anyone with sight issues would have difficulty knowing what is on the shelf and available. No list of available items was available either. Elevators and general common area on sleeping floor seems outdated but vacuumed. I wouldn't say its the best cleaned areas but it just seems like someone hasn't taken the time to stop and clean but rather took a duster and whatever it caught on the first pass by is all that is gonna get that day.

I was not happy with the room. It stinks. Metaphorically and physically. Bubbling in the..paint or wallpaper? Physically damaged walls where its apparent that its not going to get addressed. (Behind a door that hides it when you come it but would only be recognized by a second guest if someone is in the restroom.) Several areas where holes appeared to be and just wallpaper has been put over it. The fridge and microwave are stacked on the carpet floor while unused shelves and tables incompis the room. It would be easy to update the shelves, condense the clutter, and be more user friendly. Things in the room just seem off. For example, they have a tall square tissue box holder, which stays empty in your room and they supply you with tissues that don't even remotely have the same shape as the holder. Why do these items differ you may ask? I asked the front desk. I was advised, "each bathroom has a holder. We have not had the matching tissue boxes for months now." So WHY even leave the holder in the room? Its just more clutter. I had issues with the patio door as well. It is a unique style of door that vents and opens. Actually very clever. However the whole door came off the hinges when I was closing it at night. Informed the front desk. They said that they would have an engineer/ maintenance look at it. The next morning I'm making an additional call asking how to get someone to address the door of the hinges before I have to leave for work. I'm not sure why someone didn't come the night before. (I will say that when they did arrive, he was professional and polite. He addressed the concern quickly and be both kept to social distancing standards.)

The other part of my stay that really grinds my gears, started from day one until it came to a head at the end of day 2. - when checking in I had asked about a specific room on the building that offered a different patio style. I was advised on day 1 that that room type is a suite and are not being offered as they don't have the staff to clean those rooms (the exact phrasing i was advised was "we have had to lay off so many people that we don't have proper staffing to clean those room types") - day 2. I deal with the patio door issue in the morning, leave for work and return to see that someone has towels and clothes hanging in the same balcony I was asking about not 24 hours before this. I called the front desk. I speak to someone different than the day before. I explained the info and the response I get was "those aren't suites. Also those rooms aren't available till after the 4th. Ran out o...

I always look at the yelp reviews before I go to a hotel. In this particular case I was excited because the reviews were pretty good. My company was having a big meeting there so this was an opportunity to network. Once I was there I realized that the people on the yelp reviews were probably paid employees to make those good comments about this place. I can only be honest and give one star to this hotel. It is run down and needs a lot of cosmetic work. This is supposed to be a Hilton but it sure doesn't look like it. A few days ago I called and asked for the Bellman and they said that they did have dry cleaning service and I told him I would be there Tuesday afternoon and needed the shirt for Wednesday. He said no problem. I didn't get his name. On my way in on Tuesday afternoon, I called to tell them that I was coming and had some dry cleaning to be pressed. The Bellman at that time told me that they could NOT give me that service because it was too late in the day. There must've been some miscommunication between either the first bellman or the second, either way I was a little disappointed but thought I could just use the ironing board and iron that was in the room. Not that big of a deal. When I arrived at the hotel I went to my room and saw that there was an iron and board. I should've looked closer, because the next morning when I went to use it before my meeting, it looked like the ironing board cover had been stepped on and had foot prints. Not only that, it looked very dirty and when I hit it a couple of times with my hand dust flew everywhere. I don't think the cover has been changed in years! My shirt was clean, just needed to be pressed a little. I couldn't even get that. I didn't want to put my clean shirt on that dirty ironing board. It was clean, it just needed some pressing. Needless to say I had to attend the meeting in a semi wrinkled shirt and it was embarrassing. Also the meeting room number one was very hot but I had to keep my jacket on because of my wrinkled shirt. Also, when I went to take a shower in my room I noticed that the brackets/soap holders which are made of metal, are rusted. I didn't want to put my soap and washcloth on this rusty metal because then it would get all over me later. I had to put my washcloth and the soap bar on the sink and whenever I had to reach for it of course water got everywhere on the floor. I started to notice that this place needs some work. It's dirty, unkept and the housekeeping staff are not very friendly. At one point, during the day of my meeting I went upstairs to freshen up at about 2 PM and I saw that I still had not had any housekeeping done to my room. I actually had to call the front desk and let them know that I wanted to have some housekeeping done and when I asked why they didn't do it in the morning, they didn't have an answer. Of course they pointed the finger at their less-than-efficient housekeeping department instead of owning it and apologizing as a team should. Another thing that happened was I noticed the television wasn't working correctly. The guide would not work and I could not see what was coming. I actually had to use my iPhone to get the schedule for the cable network. Again, a very inconvenient part of my visit. If I was paying with my own money I would've checked out Tuesday night a few hours after I checked in. I just don't think it is worth the money. Never staying at this Doubletree again. Hilton, what...

Warning. ||It was 10 PM Friday, and our son tried to check in on his prepaid, non-refundable two-night stay (using Traveluro a 3rd party booking service). Our son is 24 years old and makes a living (meager to be honest) as an athlete and full-time resident at the Olympic Training Center. Staff at this hotel saw the reservation but would not allow him to check in as the reservation was made under his nickname Jack, while his driver's license had his legal name John. He provided a state-university issued picture ID that showed his name as Jack, and staff were adamant that policy would not allow them to honor his reservation as his driver's license had the name John. They told him "What if someone else named "John Lastname" (not a common last name) tried to check-in tonight under this reservation? ||||Doubletree Mission Valley staff indicated Jack needed to reconcile this issue with the 3rd-party booking entity. It took half an hour, and this booking entity indicated they were unable to accommodate the first name clarification request. Final tally $350 lost - or stolen. A week’s pay for a lesson learned. ||||The Doubletree Mission Valley staff are unable to use their basic common sense when looking at a situation that should not have been an issue. Attempts to rectify this situation with night manager over the phone was frustratingly ridiculous. I called the hotel day manager the next day and got the same “what if someone else tried to check-in” song and dance. What I can’t let go of is by now it is obvious that someone else with the name in question did not attempt to use the reservation, but no apology was issued, no attempt made to work to at least get the second night's prepaid room issued. They took a policy stand (and $350) then had their rationale for it disproved, and yet no resolution was offered. ||||Doubletree, do better. We understand the need for security and understand that there even may have been a problem in the past with your front desk staff not properly identifying a guest (those state-issued IDs do come with a handy picture), but to have the burden of proof be placed on your prepaid guest and to shift the responsibility on something so obviously resolvable by the Manager to a 3rd party booking service, is an awful policy. ||||Here's a thought – if you have concerns about a person's nickname being used for their booking, try additional verification with the customer that has prepaid for your hotel and is standing in your lobby and holding the information about their reservation and is matching the picture in the IDs provided. They are holding a phone. Does the phone have a name that matches the ID provided? Is there a phone number associated with the reservation? Call it and does it ring? Did the person drive to your hotel? Can they provide a car registration that matches the name on the reservation? Do you think a false claimant would actually buy a new cell phone and car to be able to get two free nights at the Mission...