City Center Inn & Suites — Hotel in San Francisco

This is by far the worst hotel I have ever stayed in. The front desk staff have no clue what is going on. When we checked in, the room were not ready so we had them hold our bags while we grabbed some lunch. This was around 230pm. When we got back to the hotel there was a new girl behind the counter, after some explaining to her that we had already went through the check in process earlier with someone else, she proceeded to give keys to a room. When my friend went to the room, he walked in to find someone already in the room. He proceeded back to the front desk where she gave another set of room keys to him, this room we knocked on the door before entering to ensure no one was in there. When we opened the door someone's suitcase was on the bed and the bed looked like it had been laid in. My friend proceeded back down to the front desk for yet another set of room keys. This time the room was empty. We were in the room for about 10 minutes when a couple comes up to our door with keys to our room. We proceed to tell them that itnisbalready occupied.

We decided it was just a miscommunication with the front desk staff and decided to stay. We had no issues the rest of that day and the next day. On day 3 of our stay we went out sightseeing when we returned there was someone on the stairs with a blackened tin foil and straw next to them, I can only assume that it was meth. We step over this person and head to our room, when we got in the room we noticed it had been cleaned, despite the Do Not Disturb sign on the door, them we noticed all of our stuff was gone. We headed down to the front desk and asked them where our stuff was. She proceeded to tell us that we checked out and left our stuff in the room. I asked if we checked out why would we leave our stuff in the room and why would we check out 2 days early. She said she didn't know why. The hotel had the maids clean up our stuff and stored it for us. We asked for our stuff and proceeded to find a new...

This was by far one of our worst experiences. Check in was slow and redundant and the person was mildly rude. I asked to use the restroom bc we traveled a distance and was refused. He made me run up two flights of stairs to go to my room. We went into our room and it was disgusting. There was blood on our bathroom walls. Dirt in our sink. All the light switches were filthy and the bathtub was terrible. I told them about it immediately and they said they would move us up. We were stuck bc we needed to go to an event. When we returned we had been moved and the bathtub had stuff in it and was still dirty. The floor in front of the sink had dry rot and the only thing supporting it was the carpet. So disappointed that we paid full price for this hotel. If we had had other options last minute we would have strongly suggested we get our money back. We checked for bed bugs but thankfully we didn’t see any. We didn’t even use the water because it felt like that would be a bad idea. The bed wasn’t terribly uncomfortable but it was a bit hard for my wife. This hotel could have been cute and good but alas the filth was so disappointing. Theo policy is just bizarre but it’s their process. Essentially if you leave the property you won’t be guaranteed that you have your parking spot still. You have to text to check out and have no support from 7am to 3pm. How are we supposed to feel like they truly Covid cleaned when they couldn’t basic clean??? The only reason this isn’t getting 1 stars is because they switched us rooms without question.

This has nothing to do with the hotel but the noise level was so insane! Guests at the hotel were rowdy and I understand everyone wants to party but man sleeping would...

This hotel was fine when we initially arrived, however once I realized that it had bad reviews after heading to our room I felt a bit concerned.

Listen to the reviews that are negative, because the reviewers are trying to protect you financially. The workers will attempt or even succeed at stealing your credit card information and make charges on your accounts once you leave. I found a similar review before this incident happened with my girlfriend’s card and we hoped for the best that it wouldn’t happen—well, it happened. Luckily we put locks on accounts once the purchase for our stay was locked in to ensure suspicious activity didn’t occur and go through.

Aside from the financial theft, you’re very limited on toilet paper and I found it to be a bit strange as I had to go downstairs and ask at the front desk; to which I was questioned on if we had a small amount on a singular roll in the room or just had a full roll and wanted more. Most hotels don’t have this issue and supply you with 2-3 minimum. This shouldn’t be something you’re questioned about. Weird display of customer service overall on multiple occasions.

For our room the only thing (apart from the worn out doors that were difficult to open) that we found that was negative were strands of hair on the shower walls from customers who had previously visited. If you’re planning to stay here, lock your credit/debit cards after front desk check in/out and plan to get a new card entirely, because this is, at best a quick stay with only sleep...