Washington Square Inn — Hotel in San Francisco

Run away, don’t stay here.||I just had the worse hospitality experience of my life.||I called the day before given they said they would cancel our reservation given a card issue. Since it was after business hours I had to wait until the next day (Friday) the day I was traveling, to call the bank. When I called my bank they stated absolutely No charges have been attempted by Washington Square Inn.||||This was my first warning sign from the universe to run and not stay here, but given the Memorial Day weekend, our first time in San Francisco, our plane had just landed, we were concerned there wouldn’t be other hotel availability so we proceeded to try to stay here. The Inn had indicated to us someone will be at the desk to help us check in on our arrival.||||There is no one at the front desk to check you in or assist you or welcome you to your stay. It’s beyond flabbergasting and confusing. Horrible customer service and no clear specifications on the website about the electronic self check in process. No e-mail telling me I must download and app to get into the room, I had to hear this information from another guest at the Inn.||||When we got to the Inn, the front door was locked, and it took over an hour to get checked into our room.||||I asked them to run our card. They kept telling me that my card didn’t work. When I called my bank to check what happened they said absolutely no charge had been made or attempted. It was not until we arrive on site were we able to get them to correct their computer malfunction.||||The locals appeared to be un-phased by the self-check in process, which was equally concerning they put up with such mistreatment.||||Then when we got to the room, the towels were dirty, the pillows were lumpy, and there is no deadbolt on the door to keep you safe from some random person entering your room. The neighborhood gave off shady vibes. (someone outside our window). I am from Albuquerque so this is saying a lot.||||The Inn Keepers were so discourteous, when we reserved the room for 3 guest there was only 2 towels. When I asked for another towel. They told me to go get it myself. When I gave them feedback they knew 3 of us were coming so how come they didn't provide for us comforting accommodations with 3 towels. They tried to gaslight us and say that was not in our reservation. I have e-mails confirming 2 adults and 1 child. Why would I lie? again I am a doctor I have no reason to lie. I asked how they will make this up to us and they gave me no good response. How rude of them to not think of my child as a guest.||||Charging us $240 a night, for them to do absolutely nothing for you. Outrageous and unheard of.||||My experience continues to get worse. The shower started leaking. We didn't even touch it and it start leaking all kinds of water. When I tried to turn it off, it wouldn't turn off or on. MY original plan was to get into the Inn, rest take a nap, eat dinner, then get ready to go to a concert, but that was not able to happen given the un-working shower, the dirty towels, and the fact it took over an hour to get into our room.||How do you expect anyone to stay at a place without a working shower?||||I asked them to work with us and give us a discount given the distress they have caused us. And they won’t. In fact they decided to steal our money and charge us for the room. As I went to the concert I left my husband in charge of finding us new accommodations as I cant stay at a place for $240 a night without a working shower.||We left immediately after the shower fiasco, as you cannot expect me to stay in a place without a working shower. I was willing to work with them to pay for the time we spent in the room, as I do not think its fair they are charging us the full cost given their discourtesy, shady business practices and lack of hospitality. The management seams unable to work with us. Any other hotel would reimburse you for the discomfort cause, but they decided to steal my money and stress me out instead.||||I have never been more stressed out in my entire life when trying to...

Run away, don’t stay here.||I just had the worse hospitality experience of my life.||I called the day before given they said they would cancel our reservation given a card issue. Since it was after business hours I had to wait until the next day (Friday) the day I was traveling, to call the bank. When I called my bank they stated absolutely No charges have been attempted by Washington Square Inn.||||This was my first warning sign from the universe to run and not stay here, but given the Memorial Day weekend, our first time in San Francisco, our plane had just landed, we were concerned there wouldn’t be other hotel availability so we proceeded to try to stay here. The Inn had indicated to us someone will be at the desk to help us check in on our arrival.||||There is no one at the front desk to check you in or assist you or welcome you to your stay. It’s beyond flabbergasting and confusing. Horrible customer service and no clear specifications on the website about the electronic self check in process. No e-mail telling me I must download and app to get into the room, I had to hear this information from another guest at the Inn.||||When we got to the Inn, the front door was locked, and it took over an hour to get checked into our room.||||I asked them to run our card. They kept telling me that my card didn’t work. When I called my bank to check what happened they said absolutely no charge had been made or attempted. It was not until we arrive on site were we able to get them to correct their computer malfunction.||||The locals appeared to be un-phased by the self-check in process, which was equally concerning they put up with such mistreatment.||||Then when we got to the room, the towels were dirty, the pillows were lumpy, and there is no deadbolt on the door to keep you safe from some random person entering your room. The neighborhood gave off shady vibes. (someone outside our window). I am from Albuquerque so this is saying a lot.||||The Inn Keepers were so discourteous, when we reserved the room for 3 guest there was only 2 towels. When I asked for another towel. They told me to go get it myself. When I gave them feedback they knew 3 of us were coming so how come they didn't provide for us comforting accommodations with 3 towels. They tried to gaslight us and say that was not in our reservation. I have e-mails confirming 2 adults and 1 child. Why would I lie? again I am a doctor I have no reason to lie. I asked how they will make this up to us and they gave me no good response. How rude of them to not think of my child as a guest.||||Charging us $240 a night, for them to do absolutely nothing for you. Outrageous and unheard of.||||My experience continues to get worse. The shower started leaking. We didn't even touch it and it start leaking all kinds of water. When I tried to turn it off, it wouldn't turn off or on. MY original plan was to get into the Inn, rest take a nap, eat dinner, then get ready to go to a concert, but that was not able to happen given the un-working shower, the dirty towels, and the fact it took over an hour to get into our room.||How do you expect anyone to stay at a place without a working shower?||||I asked them to work with us and give us a discount given the distress they have caused us. And they won’t. In fact they decided to steal our money and charge us for the room. As I went to the concert I left my husband in charge of finding us new accommodations as I cant stay at a place for $240 a night without a working shower.||We left immediately after the shower fiasco, as you cannot expect me to stay in a place without a working shower. I was willing to work with them to pay for the time we spent in the room, as I do not think its fair they are charging us the full cost given their discourtesy, shady business practices and lack of hospitality. The management seams unable to work with us. Any other hotel would reimburse you for the discomfort cause, but they decided to steal my money and stress me out instead.||||I have never been more stressed out in my entire life when trying to...

Run away, don’t stay here. I just had the worse hospitality experience of my life.

I called the day before given they said they would cancel our reservation given a card issue. Since it was after business hours I had to wait until the next day (Friday) the day I was traveling, to call the bank. When I called my bank they stated absolutely No charges have been attempted by Washington Square Inn. This was my first warning sign from the universe to run and not stay here, but given the Memorial Day weekend, our first time in San Francisco, our plane had just landed, we were concerned there wouldn’t be other hotel availability so we proceeded to try to stay here. The Inn had indicated to us someone will be at the desk to help us check in on our arrival.

There is no one at the front desk to check you in or assist you or welcome you to your stay. It’s beyond flabbergasting and confusing. Horrible customer service and no clear specifications on the website about the electronic self check in process. No e-mail telling me I must download and app to get into the room, I had to hear this information from another guest at the Inn.

When we got to the Inn, the front door was locked, and it took over an hour to get checked into our room.

I asked them to run our card. They kept telling me that my card didn’t work. When I called my bank to check what happened they said absolutely no charge had been made or attempted. It was not until we arrive on site were we able to get them to correct their computer malfunction.

The locals appeared to be un-phased by the self-check in process, which was equally concerning they put up with such mistreatment.

Then when we got to the room, the towels were dirty, the pillows were lumpy, and there is no deadbolt on the door to keep you safe from some random person entering your room. The neighborhood gave off shady vibes. (someone outside our window). I am from Albuquerque so this is saying a lot.

The Inn Keepers were so discourteous, when we reserved the room for 3 guest there was only 2 towels. When I asked for another towel. They told me to go get it myself. When I gave them feedback they knew 3 of us were coming so how come they didn't provide for us comforting accommodations with 3 towels. They tried to gaslight us and say that was not in our reservation. I have e-mails confirming 2 adults and 1 child. Why would I lie? again I am a doctor I have no reason to lie. I asked how they will make this up to us and they gave me no good response. How rude of them to not think of my child as a guest.

Charging us $240 a night, for them to do absolutely nothing for you. Outrageous and unheard of.

My experience continues to get worse. The shower started leaking. We didn't even touch it and it start leaking all kinds of water. When I tried to turn it off, it wouldn't turn off or on. MY original plan was to get into the Inn, rest take a nap, eat dinner, then get ready to go to a concert, but that was not able to happen given the un-working shower, the dirty towels, and the fact it took over an hour to get into our room.

How do you expect anyone to stay at a place without a working shower?

I asked them to work with us and give us a discount given the distress they have caused us. And they won’t. In fact they decided to steal our money and charge us for the room. As I went to the concert I left my husband in charge of finding us new accommodations as I cant stay at a place for $240 a night without a working shower.

We left immediately after the shower fiasco, as you cannot expect me to stay in a place without a working shower. I was willing to work with them to pay for the time we spent in the room, as I do not think its fair they are charging us the full cost given their discourtesy, shady business practices and lack of hospitality. The management seams unable to work with us. Any other hotel would reimburse you for the discomfort cause, but they decided to steal my money and stress me out instead.

I have never been more stressed out in my entire life when trying to...