Residence Inn by Marriott San Jose Airport — Hotel in San Jose

When we arrived my kids, ages 14, 9 and 6, were excited to end their 3 day vacation in the pool, but after I got in I was freezing. There were no signs of closure or needing maintenance. I am from Seattle so I can handle cold, but this was painful. My 9 yr old daughter tried and ended up getting out. Thankfully no one got sick and we made it home today with no illness.

I have been an owner with Marriott for17+ yrs (Gold Elite) and stay at Marriott's exclusively when available at the destination. I understand that it may be difficult to contact all those who are staying at your hotel (reservations list) to let them know that the pool is broken and or closed, but there was no attempt before and after we arrived to let us know. We even checked in and went to our rooms not being told. My understanding talking to other guests is that the pool has been broken for at least the week they had stayed, but I cannot confirm this. If that is true then there would have been time to notify us and others. The Marriott App has text messaging and chat available with your guest, but the property or company could not send us a message so we could cancel? Try having 3 kids getting in their swimsuits excited for pool time at the end of our trip only to take a dance with hyperthermia if you went in the pool, no joke. I get it first world problems, but this is something we try to provide for our family, happy memories and family time off the electronics.

We looked at other hotels for that night and it came down to if we got a refund we would go somewhere else, but there was no manager to talk to for that decision so we stayed. My kids ended up in the room watching a movie (pretty sad)

If we would have known that the pool was broken we would not have skipped our day trip to Carmel by the Sea to give the kids more time in the pool. This day trip was for my wife's birthday and she was willing to give that up, so you can understand our disappointment at giving that up and not being told of the broken pool. After reaching out to the assistance district manager they offered 8,000 points for a 35,000 point stay when we would have never stayed there in the first place due to the pool closure. This is 2022 and we should have been notified. Loyalty to Marriot has let us down this time. Shameful. (2 stars) rooms where nice and clean,...

I could had given this property a five star or more than five star review. I always stay in this property everytime I am in San Jose. Everything is excellent. Staffs are Awesome and friendly except for the bad experience with the housekeeping that did not clean my room for some duration of my stay that makes me disappointed, the fact that this did not happen once it happen also from my previous stay.
When I came out of my room I took out the do not disturb sign and I requested in my mobile app for housekeeping service and I even stop by the front desk to make sure that they got my mobile app request of housekeeping service and the front desk even told me that they got it. I was out of my room starting 12:30 p.m. and I expect that my room was clean when I return at 11:30 p.m. To my disappointment, when I open the door my room was not clean the bed was not made the trash was not taken out and the new clean towel was just laying on top of the table. I went down to the front desk and I brought it to their attention and she offered if I want my room to be clean that time but how, it was late and I am all tired from not being in my room for almost 12 hours amd all I want is to shower amd sleep. Anyways my comment is everytime I stay in this property it is always the housekeeping is the problem as this didn't only happen at this time of my stay and it happens too from my previous stay. From previous I didn't bother to report the housekeeping problem but this time I have to bring this to attention as I am getting fed up of keeping having this not good housekeeping experience from this property and hope that I will encounter the same problem when I come back in three...

Here on a business trip—one of many trips with Marriott. Aside from taking the liberty to open the package I had delivered to the front desk, and being ignored upon check in, and breakfast items running low around 8:00am, the stay was ok. But just ok.

It is a federal offense to open someone else’s mail and the front desk admitted that they opened it, and i quote, “because it’s a box in a box.” Yes, and the receipt for my purchase was in plain sight upon opening. I’ve included a picture of the message on the packing tape.

Aside from that, upon check in, my husband and I waited with our bags to the side but in front of the desk as the clerk was helping check in another guest. The guest had several questions and she helped him find what he wanted to know. In the mean time, another guest came up to check in. As the first guest left, she ignored us, and spent another 10 minutes checking in the guest that arrived after us.

Breakfast is always busy and for the most part there is always something you can find, however, I’ve been down several times and it seems like when something runs out, that’s the end of it. I go down around 8-8:15am. Breakfast is over at 9. And 9:30 on weekend. Aside from that, the choices are better than most hotels. They have eggs, sausage, cheese, oatmeal, and a waffle machine. Never any bananas. Never any apples. No oranges. The only fruit I’ve seen are grapes and cantaloupe. I do like that they have a selection of Tazo teas.

Laundry facility is available and they have a complimentary soap. $1 to wash and $1 to dry.

Rating would’ve been higher had they not...