Bay 101 — Attraction in San Jose

An Asian manager of Texas Hold 'em held openly "robbed", the dealer took away my cards by mistake. I have already noted on 💲50 that my cards were gone, and asked the manager to come and deal with it, and directly said that my money was taken away and my cards were discarded without any other explanation. I asked why I was taken away and why I was asked to pay for the money due to your casino's operation error. He directly let the poker game continue to ignore my speech, I asked them to return to my chips, directly ignore, said the poker game continues I do not agree, directly called the security to take away my chips, the only "explanation" to me is that he is the boss here he said, ha ha, I walked through 80% of the casinos in the west of the United States to play poker for 5 years, I've never seen such a vicious, black and irrational casino! Such a casino owner does not know how to recruit such a manager to work, this is my third and certainly the last time to go to their place, such a casino makes people feel afraid, let people have no property security how dare such a casino to come again! Extremely bad game experience, let people feel in an unreasonable environment to play cards, the casino operation error let the player to pay, and say the reason is that he is the boss he has the right to do anything! I...

New players beware! I went here for the first time, and did not have a great experience. Seamed like everyone at the table knew each other. Talking about game play now with me there. Moving around the table to be to my left. After I got almost stacked, I put cash of the table to get more chips. The floor boss came and proceeded to take my $600 and gave me $500 of chips, that seamed very weird. I waited and finally had to say something and he was like oops sorry and threw me a $100 chip. Then a while later a regular came to sit at the table and I noticed that he would not let the chip runner get his chips for him, he went to the cashier himself, so that tells me that my experience is not unique. Very sad that the management allows that kind of stuff to go on. If I had to do it over again, I would go straight to the cashier and change my bank roll into chips (say $500 or $1000), then go sit at a table. I would never recommend this place to anyone, unless they were a shady character themselves. As far as the poker players level, I was not that impressed. They do all think that they are gods gifts to poker though. I made a come back but ended up down. I was happy with how I played even though I lost a...

Zero stars bartender named Renee who's claims to have been there for 8 years has one of the worst customer service I've ever encountered. My friend accidentally dropped her water at the bar and she starts to throw the water all over her instead of wiping it down in the other direction. She knew exactly what she was doing and also giving us so much unnecessary attitude for not ordering any food. If you want us to order food where are the menus? It's was our first time there and we were treated very poorly. Her snotty remarks were very unprofessional as well. She told us she has a home to hang out at, what in the world gave her the right to assume we didn't. Because we went out to have a good time?! She calls security which he clearly looks embarrassed for her and starts to apologize on her behave for her behavior.He was nice and defused the situation but also didn't have to be put in that situation because of another employees bad attitude and behavior. What we needed was an apology from her because we were treated unfairly. If someone is working for the company for that long and has that kind of attitude she's obviously not happy and it's not the right...