La Quinta Inn & Suites by Wyndham Sarasota Downtown — Hotel in Sarasota

Please take the reviews for this place seriously. There wasn't all downsides to staying here but being that it's in season they hike up the rates and these rooms are not worth almost $200 a night. I absolutely hate writing bad reviews but unfortunately I didn't read the reviews for this place because I've always had good experiences at La Quinta. The main lobby and cafeteria is nice looking but once you get up to the rooms the whole scenery changes. The room that we stayed in was so run down, i wish I could post pictures on my review to show you exactly what I'm talking about. I can honestly say that we did not experience bugs though so thank God they got that under control. Most of the people who work there were pretty nice and could tell they actually enjoyed their jobs but the first night that I was there I tried to get out of staying there and I even called corporate Wyndham and they couldn't really do anything for me but they told me all they could get was one night not charged but even though I was still paying for one night I couldn't stay at all so I would be completely out $200 and we didn't have the time let alone the extra funds to find another place. This place really needs to be remodeled, I know they're currently working on that in some areas but they shouldn't be renting out the rooms for this price for what state they're in. It looks like mold is in the ceiling above the shower and the ceiling is cracked, there is separation between the walls and the baseboards throught thr whole room, the furniture is stained severely and ripped, blood stain on the mattress. I'm pretty sure there was a blood stain on the floor right next to my bed as well. I guarantee the maids there have a lot of work on their hands but our room was not completely clean. There was sticky stuff on the office table, there was nose hairs and boogers in the sink. There was open wires hanging by the ac unit!!!...I wouldn't bring children here especially young children whom may crawl on the floor. I actually cried when I was looking around the room because I felt like I partially ruined our little get away because the room was so undesirable. Some people might not think that almost $400 for two nights is a lot of money but when you do good just to take a little trip and the accommodations are less than it is a lot of money, I know most people nowadays are struggling. I'm still waiting to hear from corporate Wyndham to see if they can really do something for me but if they don't I'm calling the Better Business Bureau on this Corporation. Yes I am that upset with the resolution and the quality of the rooms. Also I was supposed to be on a non-smoking floor but I smelled cigarettes and marijuana the whole time I was staying there. I'm not blaming the actual managers that work there of the state of the place but the property owner really needs to get their stuff together because I would be ashamed to let people stay there for these prices. These rooms have should have been less than $100 a night. Please stay here at...

I am writing to formally lodge a serious complaint regarding the illegal and discriminatory treatment I experienced at your property, perpetrated by your employee, Mike, on insert date. This incident not only violated federal and Florida state law, but also caused me severe distress and financial harm. Upon my arrival, I presented my service animal in accordance with the Americans with Disabilities Act (ADA) and Florida law. Despite my clear explanation and the presentation of my service animal documentation card, Mike-after concluding a personal phone call-demanded that I produce further certification and paperwork for my service animal. This demand is a direct violation of the ADA, which explicitly prohibits businesses from requesting documentation or proof of a service animal’s status, and limits inquiries to only two questions: (1) Is the dog a service animal required because of a disability? and (2) What work or task has the dog been trained to perform? Instead of adhering to these legal requirements, Mike unilaterally and without any medical or legal authority, declared my service animal to be merely an “emotional support animal” and insisted that I pay pet fees and additional charges or leave the property. His tone and behavior were egregious, as he appeared to take pleasure in denying me access and even taunted me by stating that my reservation had already been cancelled. When I requested to speak to a supervisor, I was given a business card and my concerns were dismissed with a smile, further compounding my humiliation. To add insult to injury, when I contacted customer service, I was once again directed back to Mike, the very individual responsible for my mistreatment. This demonstrates a complete lack of accountability and a systemic failure within your organization to protect the rights of individuals with disabilities. This incident is not only a clear violation of the ADA and Florida law, but also a gross breach of your company’s own policies and the basic standards of customer service. I demand immediate corrective action, including but not limited to: • A full investigation into this incident and appropriate disciplinary measures for Mike and any other involved staff; • A written apology; • Reimbursement for any financial losses incurred as a result of this incident;(I was forced to find another accommodation for my family wasted hours from the event i drove to Sarasota, because someone had issues and took revenge on me and my dog. • Assurance that all staff will be retrained on ADA compliance and service animal regulations. Failure to address this matter appropriately will leave me no choice but to escalate my complaint to the Department of Justice, the Florida Commission on Human Relations, and other relevant authorities. I look forward to your prompt and serious...

Do not stay at this hotel. It was filthy and in the age of COVID-19, completely unacceptable and unregulated. To make matters worse, after requesting 3 room changes, Maria at the front desk was insulting. She offered the worst customer service I've ever experienced. It began with her rolling her eyes, being defensive, and telling me that my experience with the filthy rooms was not her problem. She started an argument and was raising her voice at me throughout the majority of the conversation. My 1st room was on the 3rd floor. There is only 1 very small elevator. The majority of guests waiting for the elevator were not wearing masks and the hotel does not enforce this for their guests or personnel yet. They also don't enforce social distancing so it's not possible to stand 6' apart on the elevator making the wait long. The elevator itself is filthy inside with spilled drink stains that were black on the silver part of the elevator below the buttons and I was uncomfortable touching the buttons. Once I got to the 3rd floor, the hallway carpet had multiple black stains and smelled like mildew. Once I arrived in my room, it stunk like cigarette smoke and had black mildew looking stains on the carpet around the furniture. I would not walk barefoot on the carpeting. And, apparently they don't enforce non smoking laws inside the hotel. The 2nd room had empty glass beer bottles in the bathroom garbage can which told me the room wasn't cleaned (thoroughly or at all). The toilet paper was unraveled to the floor and there was paper on the floor, etc. There was the same problem with filthy almost wet black stains on the carpets which were seemingly unvacuumed. And, to boot, the room door was open when I arrived (not locked) which made me feel unsafe. The 3rd room was even worse. The window was wide open, had no screen, and maintenance could not get the window to shut. The carpet had wet-looking black stains around the refrigerator (from water leaks, maybe) and once again was unvacuumed. Knobs were falling off the closet door. I don't understand how this happens. Doesn't anyone inspect the rooms before they assign them to guests? There was no way I would sleep in a room that potentially had roaches and other bugs in it since the window didn't close (to say the least). Doesn't this all make you wonder if the beds are clean? Ewe!!! Then when I explained the situation to Maria at the front desk, her attitude as explained above added insult to injury. And all this happened late at night!!!! The only solution she could come up with was for me to LEAVE the hotel which I was happy to do. But, nice customer service, right? Don't stay there! It's a COVID-19 and customer service nightmare. I wish I could give this place less...