SpringHill Suites by Marriott Savannah Airport — Hotel in Savannah

NOT A PLEASANT STAY. We took a road trip from Florida to Massachusetts 14 days on different states. This was our last 7th hotel (14 rooms because we are a family of 7) before getting back home we stopped here. And it was only 1 night, which I’m glad. When we got to the front desk I asked if we could switch one of our rooms to a double bed. I reserved 2 rooms with king beds to have only one reservation number. Carrie was the person who was at the front desk. She needs more training because when I asked if we could switch a room to a 2 bed room, she said she couldn’t because that’s how the booking was made online and that she couldn’t change it. She said the first room was booked as a king, let me see when I do the second one, then she says “yup, that’s a king too”…..really??? I made the booking I know what I booked, no need to remind me, that’s not what I’m asking!!!! In Greensboro, they did it for us, the same in Massachusetts and in New York. Then I asked for sheets for the bunk beds. And towels. I asked if she did not see the request I put on the booking for everything we needed, she said I didn’t see anything. You mean you didn’t care to read???…She gives us one pack of sheets. I ask her can I have 4 one for each bed in the bunk bed… and she asks if we are using both bunk beds…what in the world is wrong with this place??? did I not ask for extra beds??? 2 king rooms accommodates 6 ppl according to your description. It’s 7 of us!!! I also asked for a 3 extra towels on the app and then to her, she gave me 2 and tells me “wait, let me see if there is any more in the back”….I just left the counter because I COULDN’T HAVE FELT LESS WELCOMED!!!!….We sat in the lobby to eat food, it was around 11p 1/2/24 and we were tired. Carrie comes to ask for our keys to “fix something”…I thought maybe she asked her colleague how to give us the double beds. No explanation as to why she was asking for the keys. We had room 218 and 220 and she comes with room 221 and 222 and just says, “you guys are good now”…..we make it to our rooms, same 2 king rooms….I called the front desk and an afro American lady at the front desk when I asked if we could have 2 extra pillows (one for each of our kids) she said “hold on because we only allow one per room and I think we don’t have any”….WE HAVE 2 ROOMS UNDER ONE BOOKING!!!! I did not say anything and just waited, she left me on hold for too long and I hung up. Nobody ever knocked to give us the one limited ridiculous pillow she mentioned. She never even called back to check. After settling, we put our room number and last name to use the WiFi, because the signal here is very bad. We put the first set of room numbers and the second set and we get invalid information. We came here for pleasure but we are also working. And wifi never worked. I never called the front desk for this, we were probably going to hear that they only allow one try for the WIFI, or some other lame excuse. And that did it for us to put this review. How many things can go wrong in a one night stay??? We are PLATINUM ELITE members, and this is how you treat us??? We asked for late check out on the app to enjoy the city the following day, and need to let you know we lost interest in doing that, because I’m pretty sure they did not see the late check out request either…didn’t even want to go thru that huddle again. We left at 9a…And last but not least, the entire property smells like a big bottle of bleach, that sparked up my husband’s and my allergies. Breakfast was nothing special. They don’t even have the waffle maker, for whatever reason they only had scrambled eggs, sausage and prepackaged waffles that are not the same as the freshly made…..we are faithful Marriott members, we travel a lot and never stay at any other property that it’s not Marriott. From the JW all the way down to Townplace Suites, we rather stay we Marriott than anybody else. And this property is the only one that WE WILL NEVER STAY AT AGAIN. I rather sleep in my car than be treated like garbage again by people who don’t appreciate their...

The room was dirty and unstocked. The floor, carpet and tile, was sticky. The frameless shower door was unable to be closed so flooding occurred when used. When the assistant manager, Luz, was told she was rude but offered to have someone come clean and fix the shower door. I explained my daughter was arriving in a few minutes to get dressed for her graduation from SCAD. I asked to have one day compensated. She declined stating I had booked through a 3rd party. I told her I booked through Citibank and did not realize it was considered a 3rd party. I settled on having it cleaned/fixed after I was out of the room for the day attending the graduation. I returned back late in the day and needed to use the bathroom urgently. The shower door was partially fixed and could be closed. But the floor was flooded from the repair, I guess. The pieces of stuff were still on the floor. I called down and spoke to a male. He did not identify himself. He said he could send someone up to look at the standing water on the bathroom floor. I declined and said I would use my towels to clean it up. I was fed up by then and needed to use the bathroom, as I previously stated. I went down the next morning, by then the 31st, 2 days into my stay. I spoke to Luz again. She stated several things. First there would be no compensation because I booked through a 3rd party. Second, I spoke to the General Manager and declined to have them come back up to the room regarding the standing water. I said I did not know the male I spoke to was the general manager. She stated that he identified himself as such. I told her he did not. Third, if I did not like it I could leave. I went out and purchased slippers due to the gross floor and just exchanged towels with the housekeepers. I did not want anyone in the room anymore for the remainder of my stay. I also was charged a $20 per day incidental fee. I was not aware of this. Maybe that was my not seeing something in the fine print. I did not eat breakfast downstairs and the cleanliness of my room made me suspect of the kitchen. I also brought my swimsuit for the pool and hottub. The pool looked unkempt and the hot tub is STILL out of order and blocked off with yellow caution tape. My take away from my experience was that 3rd party reservations (I again did not realize a Citibank reservation was 3rd party) are given the worst rooms, given substandard customer service, and basically looked upon with disdain...

Not your typical SpringHill Suites by Marriott. This property felt very used and more like 2 start motel. As a Marriott Rewards member I used my points and money for this booking and I felt extremely cheated as this property was not worth any of my points or money. The Pros very close to the I95 and SC border. Convenient to shopping and restaurants. Hotel decor at check-in clean and modern. Hotel staff very friendly. The Cons once I walked into the room the first thing I noticed was how old and worn and torn the couch and furniture was, holes on furniture and walls, and dents in the walls and furniture. I immediately called downstairs and asked to speak to the Manager on Duty and I spoke with Melanie who was friendly and professional and informed me that the hotel was due for a remodel that would probably happen in January, but was delayed due to Covid-19. She asked if she could move me to another room, but I declined because I am sure all rooms are the same if you are due for a remodel. Maybe this type quality is fine for others but based on the price of this hotel this is unacceptable for the Marriott brand. About 10 minutes after declining the offer to be moved to another room, Melanie called my room back and said she would take off $20 which was a nice gesture and I accepted, but I was still thinking about the points I spent on my 2nd night so I called Marriott Customer Service and they said to get any of points back I would still have to speak to the property manager, so I called Melanie back on day 2 of my stay to ask what she could do for my points and her attitude was different and she reminded me she offered to move me but from what one bad room to another bad room No Thanks. It would have took nothing from the property to return at least 10,000 of my points, but I was offered nothing. There are so many other nice hotels in this area shop around before selecting this until this property has been remodeled....