Five Guys — Restaurant in Pooler

Hit or miss! C'mon Five Guys; let's be consistent! I always said that the chef and the management can make or break a place, in no particular order!!!! But, today was a real miss! I ordered a cheeseburger and asked if they had Swiss cheese, "no, but we have Cheddar." O.K., so I go with the Cheddar. No biggie...untiI I unwrap my burger only to find two "unmelted" slabs of orange colored cheese. Hey, I guess to the chef; three chefs in this case; the orange color meant Cheddar. Wrong, try good ol' processed American Cheese. Try melting the cheese next time! Next, I asked for sautéed onions, mushrooms, and green peppers. I guess the word "sautéed" has a different meaning to different people. The green peppers were raw, and the onions barely cooked. With the unmelted processed American cheese, the raw green pepper, and the burger being one greasy mess, it was not a good lunch! I shared the fries with my friend, and they were soggy too! Horrible experience all the way around! Maybe FG's needs to run an add for experienced chefs! Next time, we'll...

We have been customers at the I-95 location for a while. I was so shocked & disappointed, when I called Monday night to place an order,& was put on hold she said until a register opened.she never came back to take my order.when I tried to call back 3 times no one answered the phone.finally he went to the restaurant, where the girl who left me hanging on the phone hurried to the back & didn't come back out..all this started at 9p..my husband said there enough employees, but they were hurrying trying to close. People still eating in the restaurant! & then forgot my tomato..I'm just surprised at this poor service here..I don't know if it's possible but an adult needs to supervise a lot of teenagers..most at this location have always been super in the past..please don't turn into those other chains with terrible service!we pay another more to eat here,so service shouldn't ...

I went to Five Guys Pooler specifically to get a milkshake, but their machine was broken. I've been here several times and the milkshake machine is down about 30% of the time--this is especially disappointing when I come here for a shake with my granddaughter whose expectations are high. But for that I would give the food five stars. Other Five Guys stores seemingly have abandoned their milkshake reduction. Why not have a backup plan, a second machine, or make repairs when necessary? In my own workplace, I had redundant machines because I expected machine failures but needed to be operational all the time--I couldn't just shrug my shoulders. I had a backup plan. Five Guys could too. The burgers are excellent, but cost about 12 bucks for a burger. It's a bit loud both inside and outside with the music, but I get that that is...