A-1 Cellular Repair - Searcy — Local services in Searcy

I can’t say enough good things about Trent! My husband and I were calling around to find someone to fix my laptop after Lenovo told us they wouldn’t cover the repair—even though it’s still under warranty. The hinges broke when I opened it, and Lenovo claimed it wasn’t covered.

But when we spoke to Trent, he immediately knew this was a common issue with these laptops and said Lenovo should cover it. He went out of his way to look into it, reached out to contacts he had, and said that if Lenovo didn’t help, I could bring it into his shop and he’d send it off to get fixed—or even replaced—through Lenovo.

Thanks to his help and persistence, Lenovo actually contacted me afterward and agreed to fix the laptop for free. I never would have gotten that outcome without Trent. He truly went above and beyond. If you need someone honest, knowledgeable, and who genuinely cares about helping people, I highly recommend...

A1 cellular is the worst establishment I have ever had to deal with. They told me they knew what was wrong with it after their diagnostic check. They fixed the so called problem for 99 dollars said it didn't work and wanted to replace another part for 140 dollars. I then found out later that my power button had stopped working and they said it was because it was dropped. I asked who dropped it, and the guy said he was told i dropped it when I brought it in. I informed him I did not, and he said "Oh I must have misheard then." Which leads me to believe that they dropped my system and didn't tell me about it, which is very unprofessional. On top of all that, they will tell you one price that they say that is with taxes included and then jack up the price more when you go to check out. I highly recommend taking your business elsewhere because this place is the worst business I have ever done...

Took an IPad in that was completely shattered and he got the screen replaced in just a couple of hours. Looks brand new again. Once we got home and started playing with it, there is a spot that I guess the connection is bad or something. I'm not really sure, will be reaching back out about it on next open day as they are currently closed for the day already. He was very kind and helpful with everything and the price I feel was fair.

*UPDATE.... phenomenal customer service, Trent reached out to me after seeing my Google review and let me know he was ordering me a new screen and I could bring the Ipad in whenever I was able. I dropped it off came back a couple of days later and it looks and works good as new. No more...