Ashley Store — Local services in Searcy

This was the Searcy location. One of the managers sold me an adjustable bed. He added in a bunch of stuff like pillows and mattress protectors (couldn’t get a warranty without those he said) and a cleaning kit. Made it all sound like it was included with the bed. When he showed me the receipt he flashed it at me and ran through it all very quickly and I signed the paperwork. They opened me a credit card to pay for it all. I paid off most of that card and went and got some recliners and a sofa and that sales person was very nice and helped us out and explained everything in detail without the extras because I wanted the warranty. I paid most of those off and I decided to go back and get a smaller bed because I’m having health issues and needed the space in my room for other things. The same manager was the one who helped me this time too. I needed a twin XL and I even told him I needed a twin that was the same length as a queen because I had long legs. He said the only difference between a twin and a twin XL was a couple of inches and several hundred dollars. At that time I didn’t know what the different sizes of the beds were so I took his word for it. He did the same thing with the extras and I got the warranty and the mattress protectors and called it a day because I was so exhausted after searching through all the beds to find one that I needed. When I got home and looked at the final price I was paying for this much smaller bed I went back up there the next day and talked to the manager. He told me he went over the charges and I agreed to them all. I said he didn’t slow down and let me see what all was on this receipt. It was a pointless conversation because he pointed out at the bottom all sales were final. When the bed was finally delivered to me several weeks later, it was too short!! I immediately called the manager and he wasn’t there so I got passed around a while until they said someone would call me back. I had to sleep on that twin and it was so painful because my feet and half of my calves were hanging off the bed. I went up there because I wasn’t getting calls back and I talked to the manager who sold it to me and he said oh I guess you did need the twin XL. I told him yes that’s why I asked about it and I was almost in tears at this point because he was trying to tell me all sales were final. He finally said he would take the foundation back but not the mattress if I exchanged it. He said they could get me one the next day for well over $2000 just for the mattress because that’s all they had in stock. He said they could order one but it would take six more weeks to get one. I couldn’t wait that long because of how painful it was to sleep on this twin and I had enough medical issues without adding that to my list of problems. The only option I had was to exchange it for another queen because that’s all they had in stock and I couldn’t sleep on that twin size bed. So now, I’m stuck with another queen size bed and over $5000 credit card debt because they wouldn’t take the mattress back and charged me for all the other stuff for the queen. So please pay attention to what you are signing because they will try to pile on extras you don’t really need and charge an arm and a leg for them. I’m thinking of filing a complaint with the BBB because now I can’t even get another bed because they opened two credit cards during all this and closed them several months later (and I was making on time in full payments) and my credit score took a...

Another update: Now Ashley Furniture has lied to the BBB regarding the case creating a false narrative of their own to try to cover themselves. I would urge anyone to be careful dealing with this dishonest and harmful business. I will not give them anymore business myself.

Any business that lies to customers and takes advantage of people is not worth doing business with. The positive review score is bloated because they push for everyone to review them whether they've purchased from them or not. They bombard you and seem super available until there's a problem after you've signed the paperwork. They are shady, professional criminals with malicious intent at best.

I hate to have to update this review, but I feel I've been left with no choice. The review I initially left was in regards to customer service while shopping and ordering. However the excellent customer service I initially received stopped there. I ordered all of my items at the same time, and they were in for about 2 weeks prior to when we could schedule the delivery. I guess nobody checks items received for orders prior to delivery, because all but one of my items was delivered to my home while the other had been sent to a different store location. I had already paid for delivery through Ashley's and had to find and pay someone to be at my home to be there when the delivery came. To receive a call the day of delivery about the issue was very upsetting. Especially since the items had been delivered to the store in plenty of time for that issue to have been reconciled. I set it up with the store to see if we could fit the item in my vehicle after I got off work that day. When I arrived they weren't ready for me and had to look to find the item. The item wouldn't fit so they took it apart to try to get it to fit. In the process of finally getting it in my car they scraped my headliner. By this point I was very upset. I reached out to DJ about the issue and he ignored my messages. I sent a complaint to Ashley's and was also ignored. The cost to replace my headliner exceeds how much I spent on the shipping that wasn't provided in full. All of these issues could have been prevented by whomever came in touch with the order by making sure items delivered to the correct store, or by verifying items before day of delivery, etc. It is very upsetting to spend thousands of dollars on furniture and to receive such poor service after the card swipe let alone incurring damages that exceed the additional cost I paid for delivery because they didn't deliver all items as initially agreed upon. Not to mention, I have a feeling the item I picked up at the store may not have been ordered at all and potentially came straight from the floor since it showed signs of wear on receipt.

I had an exceptional experience with DJ while searching for a bedroom set. He exceeded expectations with his kindness, helpfulness, and understanding. When unforeseen personal challenges arose, DJ offered heartfelt support and patiently accommodated my needs, prioritizing my well-being over the sale. His empathy and compassion truly made a difference. DJ's outstanding customer service and genuine care have earned my highest...

I never write yelp reviews but I was extremely upset about this place and employers, I wouldn't spend another dime here and we know lots of people in town and people coming in, so we will not suggest this place, and actually discourage people from coming here for their greed and dishonesty. We ordered all of our furniture for a brand new empty house. We waited weeks and finally all of the furniture arrived and since we bought all of the furniture at once for a new empty house that we had not lived in yet. Its expected that we might not like every piece we've ordered and a couple of things might not fit. SO considering how much money we spent here, you would think they would work with you to keep their customers happy and help you find some new options and take what you don't need back with open arms. We called our sales associate and she said if we do any exchanges we have to pay for delivery again, we have to get insurance for the new furniture and pay any differences. I went into the store to talk to them in person and the manager and this sales associate definitely were forcing me to get insurance for the new stuff because else I have to pay a restocking fee of $300 but if i get insurance its $200!! what the heck? So basically they were trying to get more money out of us no matter what, I tried to fight it but they persisted we have to pay extra, and pay a delivery fee because there was this return and exchange process to it (Which there was no delivery process). We were originally going to ask friends with trucks to help us but we HAD to use their delivery. I'm sure it was lies. We returned a bunch of stuff and wanted to exchange the dining table set and coffee table set of 3. Our sales associate said we'll have to just use the remaining money as store credit. I was fine with that. SO how is it that we returned so many things, but ended up having a balance of $150 dollars. They were being selfish and greedy and just wanted more money. I won't name anyone but another person that may or may not have worked or worked around this store, told me they have day to day policy changes, they should not have charged delivery or forced any other insurance or charges. They decide in the moment what works for the store in order to assure it benefits them financially. I regret giving this store so much of my money and I plan on calling corporate and giving names of people. I don't like dishonest businesses and I will call them out. Sorry Ashleys Furniture.

It’s the Searcy,...