Red River Inn Silt - Rifle — Hotel in Silt

Instead of booking through Expedia like I normally do, I rang the hotel direct, as I wanted to pay cash. I know that hotels can't undercut booking sites like Hotels and Booking.com, but they can at least match it - which this hotel did not. I actually paid a slightly higher rate - even though the hotel was getting paid direct, so did not have to pay any commission.||Check-in was fine. The gentleman / manager was friendly enough. The room was also fine. Clean, with 2 comfortable queen beds, although the decor was a little outdated.||It was also RIGHT next to reception, so we got quite a bit of noise - especially from some loud conversations in the evening.||We were facing the parking lot / main road, but didn't seem to get too much noise.||However, in the morning, we discovered that the shower head was missing a main part - the water diffuser. So all we got was a narrow "jet" of water. Rather difficult, and not much fun, to try and have a morning shower under, ready to hit the road for a big day of driving. And we didn't really want to walk out to reception, half-naked, to get it fixed - which could have taken a while.||After checking out, I asked the manager if we could have just a $20 refund, for the inconvenience. Which I think is a fair ask. Point blank he told me that they do not offer refunds. When I showed him the photos of the shower head, and how disappointing and annoying it was, he said we should have come and told him. Again, I calmly suggested that it would have been difficult to do so not long after waking. He suggested we could have asked to have it fit. I asked him how it could not be known that it was broken. Had it not been checked by maintenance or housekeeping? Surely the last guests had reported it? If so, obviously nothing had been done. It wasn't like the missing shower head piece was in the bath, or anywhere in the bathroom to be seen, so previous guest MUST have reported it.||The manager sadly, was quite indignant about the situation, and became rather defensive. I wasn't asking for a FULL refund - just a small amount for the inconvenience, but again, he refused point blank.||Throughout the conversation, I was calm, did not raise my voice, but questioned his reasoning. It was as if he was trying to blame US for the situation, and not his hotel maintenance. This, to me, is POOR customer service, and terrible arrogance on his behalf, so it was indeed a very disappointing end to...

I held the room (put a deposit down on my debit card) 3 days prior to our check in. When i checked in, I let the man know that I wasn't going to be paying with my card on file and instead would be using cash (that's how we do all of our vacations). He informed me that in that case, he would be taking ANOTHER deposit of $100. When I asked him why, he said it was because I was paying in cash. I explained to him that I used my card to put a deposit down and hold the room already so it wasn't necessary to put another deposit down, he then asked me, "does your card even have any money on it?" Which is about the most insulting thing I've ever been asked, especially at a run down dump like this place. Not only was our first interaction extremely unpleasant, but then we got to our room on the second floor, and the entire floor reeked of some extremely foul cooking, that eventually smelled like burning food. There was no parking, and the beds are about as comfortable as sleeping on a concrete floor. We got two buckets of ice and then were told we weren't allowed to have anymore. This was the most poor customer service I've ever had. I would HIGHLY recommend NOT STAYING HERE. fork out the extra $20 or $30 and stay literally...

Unfortunately, this review comes with a heavy heart! We have stayed here multiple times for hunting trips and it's always been great. This year our room and service was not great.

1st the freezer part of our fridge didn't work and it ruined some frozen meals we were counting on. No big deal, we didn't notice till our stay was half over and decided not to complain as it wouldnt make a difference with our new meal plans.

Biggest complaint was the housekeeping. They kept up the first 3 days, then had problems with getting our room cleaned the rest of the stay. Had to ask for fresh pillow cases and our bathroom wasn't cleaned the last 3 days. Trash also wasn't picked up the last 3 days and was over flowing.

Also, when leaving, we noticed an ant problem in our room! Yuck! Wish we had seen that the first day!

And lastly, their prices had went up significantly from the previous year.

If they fix these things and can offer more moderate pricing, we will be back. But for the prices, we will be looking elsewhere to stay for our next trip to Silt/Rifle. Hope Red River sees this and attends to these issues as we love supporting local businesses, but they need to step...