Sonoma Valley Inn, Tapestry Collection by Hilton — Hotel in Sonoma

We booked this hotel based on the location and the fact that it was a Hilton property. I have to be honest - this hotel fell well short of our expectations. Here’s my honest take on the good, the bad, and the ugly. You can decide whether it’s right for you. ||The location is great. Easy walk into the main part of Sonoma restaurants and shops. Parking is easy, and they have EV charging in the overflow lot that are convenient and reasonably priced. Overall? Great. ||The sign says Hilton, but the service and facilities still say Best Western. Yes - they have renovated. But, without decent service, it’s all for naught. I went to adjust the temp on our air conditioning unit and found a curly dark hair stuck on the control button. Ick. Not touching that. No bar soap provided in the bathroom. Such a cheap move by the owners. Shower and bath amenities? Some were missing completely. Those that were supplied appeared to be whatever random collection was on sale at the hotel supply store, or perhaps left over from Best Western. Overall, this is a giant miss on basic cleanliness and amenities, which are table-stakes for us.. And, this is an unforced error by the owners that would be simple to address.||The pool appears to be especially popular for families with young kids, who are there until the pool closes and right away when it opens again early in the morning. So, you can forget about sleeping in, or any leisurely swim time. Maybe weekdays are better than weekends, but who knows. Overall? You decide. If traveling with kids, this will be a plus, and you will absolutely have the run of the place. If you’re looking at a romantic weekend away, definitely not. ||We didn’t use our breakfast credit benefits, as we elected to depart early and head to our next destination. So, no comment on that, but we also figured we weren’t missing much based on our experience, and other earlier reviews. ||Bottom line:|This hotel is not terrible. But, this hotel has so much more potential to be better. It should aspire to more than “average”. Unfortunately, it seems like they are content to trade on their location, and assuming that most guests will let the rest of their shortcomings slide. They might be right.||To the owners, I would simply say this: you should aim higher, execute better, and know that you are not there yet. It would be neither difficult, nor expensive, to be much better. ||To prospective guests, I’d simply say know what you are getting. By all means, go ahead and book it if you need to be in this specific area. But, I’d also encourage you to eyeball...

If you're looking for Hilton excellence, comfort, attention to detail, a touch above, this is motel... I mean hotel, doesn't even come close.

Bottom line, in case you don't want to read the rest of this, it reminded me of a motel 6. La Quinta would have offered better quality.

Where to begin...

First of all, the check in, reception area was a bit interesting. The same counter where you check in also serves beer and coffee. Just a bit odd.

I was asked to pay for the entire stay ahead of time which was 10 days plus another $500 for incidentals. After looking at the room I questioned what on earth the incidentals could be for.

I had splurged a little extra for a corner room thinking it would be a little more spacious, which I guess it was but...

After having to park and then walk a good distance, including 2 flights of stairs, and avoiding stepping onto old dog poops along the walkway, the first thing I noticed about the room was the flooring - the artificial wood flooring with the ugliest area rug. There was an odd chair - also ugly - and a sofa bed in addition to a king sized bed. A desk and two of the ugliest little tables. A dresser, some sort of bench like thing, but missing those Little fold out stands you put your suitcase on.

And then there's the television. It's on the far wall to the left of the bed so you can't watch the television straight on you have to turn your neck. And I never did figure out how to connect to the Internet...

Not just really funky odd layout and super ugly but dirty. There were crumbs under the cushions of the fold out bed. There was a used dental flossing tool and the trash left over from a previous guest. Plus, no glassware only plastic cups.

In the bathroom, instead of metal or ceramic the soap dish was plastic as was the dish of cheap offerings. Plastic.

The sink was small as was the countertop you couldn't really fit anything and there were no shelves or tables in the adjacent shower space.

But one of the most irritating things about the bathroom was the light. It had an automatic sensor so in the middle of the night when you don't really want to be awake but you need to relieve yourself - BAM! - Brilliant bright light right in your face and you can't turn the bloody thing off!

The coffee machine was ridiculous. I had to go onto YouTube to figure out how to use it. And the air conditioner and heater was a bit infuriating as well.

Yes, I probably sound like a spoiled brat but I know what I want. And I know what Hilton usually offers, and that's what I was willing to pay for, but not this.

Hilton, are...

If you're looking for Hilton excellence, comfort, attention to detail, a touch above, this motel... I mean hotel, doesn't even come close. ||||Bottom line, in case you don't want to read the rest of this, it reminded me of a motel 6. La Quinta would offer better quality.||||Where to begin... ||||First of all, the check in, reception area was a bit interesting. The same counter where you check in also serves beer and coffee. Just a bit odd.||||I was asked to pay for the entire stay ahead of time which was 10 days plus another $500 for incidentals. After looking at the room I questioned what on earth the incidentals could be.||||I had splurged a little extra for a corner room thinking it would be a little more spacious, which I guess it was but...||||After having to park and then walk a good distance, including 2 flights of stairs, and avoiding stepping onto old dog poops along the walkway,the first thing I noticed about the room was the flooring - the artificial wood flooring with the ugliest area rug. There was an odd chair - also ugly and a sofa bed in addition to a king sized bed. A desk and two of the ugliest little tables. A dresser some sort of bench like thing but nothing to fold out and put your suitcase on.||||And then there's the television. It's on the far wall to the left of the bed so you can't watch the television straight on you have to turn your neck.||||Just a really funky odd layout and super ugly furniture.||||There were crumbs under the cushions of the fold out bed. There was a used dental flossing tool and the trash left over from a previous guest. There were no glass glasses only plastic cups. ||||In the bathroom, instead of metal or ceramic the soap dish was plastic as was the dish of cheap offerings. Plastic.||||The sink was small as was the countertop you couldn't really fit anything and there were no shelves or tables in the adjacent shower space.||||But one of the most irritating things about the bathroom was the light. It had an automatic sensor so in the middle of the night when you don't really want to be awake but you need to relieve yourself - BAM! - Brilliant bright light right in your face and you can't turn the bloody thing off!||||The coffee machine was ridiculous. I had to go onto YouTube to figure out how to use it. And the air conditioner and heater was a bit infuriating as well. ||||Yes, I probably sound like a spoiled brat but I know what I want. And I know what Hilton usually offers, and that's what I was willing to pay for, but not this. ||||Hilton, are...