Tru by Hilton Spartanburg — Hotel in Spartanburg

This review is solely based on your evening attendant Jada who is the most unprofessional person I’ve ever met in a customer service setting! Your rooms are to be cleaned, garbages emptied, beds remade and replenished with towels every other day automatically. You have a sign clearly stating this inside the room. Based on my 6 day stay, the room was done 1x. Yesterday when it should’ve been done, we thought ok, it was an oversight and assumed it would be done today. Came in 11pm to dirty room and at this point no towels as they are all used at this point. Called down to the desk and Jada informed us cleaning is based on request. Not per the sign we informed her and as we informed her that we needed towels, she hung up on my mother. I went down to the desk and automatically received an attitude from her stating she’s been here all of 11 minutes. I explained to her again what the sign said and she questioning me as to why we’re bringing this up the evening before check out. I explained again the sign and at this point no towels. I also advised her attitude was uncalled for as we are the guest and she got increasing nasty. I said provide me the towels and I will take it up with manager in the morning. She said let me get your f-ing towels and goes off to get them. Upon her return, I took the towels and as I walking away I explained she shouldn’t be in a customer service field if she speaks to guest in this manner. She came running down the hall and as I was at the elevator confronted me and said wtf did u say. I went in elevator and said u can take that up with manager tomorrow as im not dealing with her aggressive behavior. Your attendant is aggressive and absolutely should be fired for basically wanted to physically accost a guest!!!! Do not argue with a guest for your own policies and question why I need towels or why I reach out the night before check out. Do your job and I wouldn’t have to contact...

This was one the BEST hotels we've had topportunity to stay in with our dog, Kona, a Chow Chow. *Many hotel now restrict pets by their breed but NOT Hilton... just make sure your dog is well-mannered and is a great travel companion. We had to ask for a Handicapped accessible room due to a recent emergency Internal Hernia repair that I had to have to while visiting in Pennsylvania and chose this hotel on our trip back to our home to GA. We could not have asked for a better, cleaner, or nicer room, and the staff was just as nice, if not even better. Anything we needed or forgot they immediately got for us with a smile on their faces and a thank you to go with it. I only wish I would have gotten all their names (both night and day staff were amazing) & I wish we could have left a better tip for being able to help us out so much. They were also super kind and friendly to not only me ( the patient) but our dog as well, since so many folks are afraid of Chow Chows in general. Our is just a big fluffy fur ball looking for ear scratchers! 🐾😊 The room was immaculate, and everything was easily useable since I was stuck using a walker. I would absolutely love to stay there again in either another Handicapped accessible room or regular room. I would rate this room and the staff as one of our top 3 hotels we've stayed at traveling in the past 4 years, easily...if not the top one or two. There are many other hotels that could take room cleanliness and hospitality lessons from this hotel! I was definitely impressed the minute we were greeted at the front desk and were literally blown away when we entered the room. Handicapped or not, if you are looking to stay in this area, I would absolutely recommend booking a room at this hotel. You will NOT be disappointed!! I guarantee it!! We will be staying there the next time we are back through the area ( just hopefully not following an emergency...

I really hesitated to write this review. My family and I booked 2 rooms for July 26th. We were traveling with my 89 year old grandmother who has difficulty with hearing. My husband was at the check in desk with her to help with communication, explaining the charges for incidentals and what not. My grandmother was not complaining what so ever, just needed help with clarification. Then the man says in a concerning tone, did you book one room for all of you? We said we should have 2 rooms. He then found our other room that was booked and I started to pay for the incidentals for that room. My grandmother only heard bits and pieces, so I explained we have another room and this incidental charge is for this room. She understood. Then the man raises his voice, saying that he doesn't want to be accused of mistreating the elderly as that's happened in the past. Very confused and alarmed by his reaction, I tried to explain that my grandmother doesn't have her hearing aid in and I'm just trying to explain the situation. He proceeded to be aggressively defensive. I was trying to de-escalate him as this was getting embarrassing. There was a family in the lobby and other people waiting to check in. We had just drove 10 hours and wanted to get in our room. It was so bizarre. We have so much patience for the hospitality industry as myself and family all have experience working in it. I'm not sure if he was having a bad day or what, but regardless, his reaction was way over the top and unnecessary. The breakfast and ambiance of the hotel itself...