Home Outlet — Local services in Spartanburg

I am a HAPPY HAPPY customer. We had a pipe that burst in our home a few weeks ago. It was a messy situation, we were uneducated in process with something like this. I was out of town, my wife had to go to the store by herself and shop for a whole new kitchen. It was a stressful situation to say the least. She said the guy at the store helped her tremendously. THEN came the questions and concerns from ME. The MINUTE John Galloway made first contact with me I could tell my wife was right! John helped us through this process from START to finish. Answering emails, fixing our invoices, giving us suggestions, giving us opinions, NOT pressuring us with (normal sales pitches), but instead GENUINELY empathizing with our situation and seemingly concerned with our situation. This remodeling of our kitchen—went from a very, VERY hectic situation—to a stress free comfortable-at-ease situation.

John G. AND management (for having such great team players) at Home Outlet—-my wife and I thank you...

Will not be returning to this store. I don't know if because I am a woman they automatically think I don't know things but they were very unprofessional. As soon as I walked in they didn't even greet me. I asked for information on some things because I'm remodeling my kitchen and they just pointed instead of leading me there. A sales person should be making sure you don't need anything asking questions especially if they want to make a sale instead there was about 5 or 6 employees just standing around. I'm very disappointed and will surely not...

In store associates do not seem very helpful especially when a need arises that suggests going the extra step to provide great customer service. With that said they district level management seemed very customer service oriented,with a genuine desire to take care of the customers needs. They have a nice selection especially on cabinets with high end...