Parsley Modern Mediterranean — Restaurant in Spring Valley

A Longtime Favorite with Recent Concerns

As a loyal customer of Parsley in Decatur for six years, I have consistently appreciated the quality of service and professionalism that this establishment has provided. Over the years, I have recommended Parsley to many friends and acquaintances, confident in its consistency and excellence in both food and service. However, my recent visit on March 7, 2025, at 1:00 PM was unfortunately marred by a negative interaction with a staff member named Stefani. When I asked to speak with the manager, she rudely responded, “I am the manager.” The level of service I received did not reflect the high standards I had come to expect from Presley. Staff members play a crucial role in shaping the customer experience, and in this instance, I found Stefani’s approach to be unprofessional and disappointing. Despite this setback, I reached out to the owner, Mrs. Camille, who took the time to listen to my concerns and engage in a constructive conversation. Her professionalism reaffirmed my belief in the values that Presley has upheld over the years. I sincerely hope that the management team uses this feedback to improve customer service standards. Parsley has built a strong reputation, and I would love to see it maintain the level of professionalism and attention to customer satisfaction that made me a loyal patron in the first place. Parsley remains a reputable restaurant, but staff interactions significantly impact customer trust. I strongly encourage the leadership to ensure that all employees—especially those in managerial roles or those who falsely claim to be managers to avoid complaints—adhere to a customer-first approach. This commitment to excellence is what has earned Parsley its positive reputation, and I hope to see it upheld.

Best...

I ordered 3 entree and all of them were wrong I wanted all the toppings and was given noting. Once I got home and opened my take out I was shocked to see that each plate only contained some lettuce (onions/carrots/tomatoes/cucumbers/ garbanzo beans) all were missing I even paid extra for eggplant salad and all was missing. When I called the restaurant to inform them the lady Maria was extremely rude, she started calling me ignorant, telling me she just works there it’s not like she owns the place. Then maybe she should not work there if she can’t get orders right. she was not very helpful or nice very disrespectful and she even blamed me and said I must of ate it. Who talks to customers like that. It was such a bad horrible experience to be treated that way after I spend almost $60 dollars for dinner. The food was not anything how they advertised it, seems like my takeout was made in rush I can understand messing up on one plate but my whole order was messed up. I am very disappointed in the way they talked to their customers, worst experience of my life I will never order from this location or this place again. Rather then listen to my concern she kept yelling on the phone. Please do better hiring people, I spend money on a nice meal but got just some lettuce with burned chicken and a kids portion of rice for the whole family. Always check your food before leaving the restaurant because they will blame you. Worst customer service after spending $60 for not even what I ordered. All items were missing. Even hot sauce was missing and they charge for that. Horrible horrible horrible wish I could give...

I came here for the first time back in October and just realized I forgot to do my review , sorry . I am a fan of a good Chicken Shawarma Bowl or Chicken Shish Kabob . I was happy to see this place was close to my house , so I decided to give it a try . I have to say it is pretty busy , so all lot of people must really like it . I got the Chicken Shawarma Bowl and it was just okay to me . Wolf Down that was located on Spring Mt and Arville was so much better . It is unfortunate that I didn't find out about it till the week it was closing . They just didn't advertise enough I guess .

I'm not saying the food here is not good , It just didn't impress me . I have been trying a few different places around town , trying to find my go to place . The price was $12.99 plus tax , which I would say is fair . The service is lacking also . I asked about the sauces and one lady had no idea about them and another lady stepped in to help and was kind of rude about it , but answered my question some what . I was trying to find something like a spicy curry , which they had a pepper sauce and I got the white sauce also .

Doner Kebab Express downtown has the spicy sauce like I like and a good garlic white sauce too . It's just not convenient for me to go downtown . I will give this place another try and I want to try the Chicken Shish Kabobs and the Hummus and Chips . The Yellow Rice was fine and the Salad was no bad . I think they could work a little on their food and it would be better and they definitely need to work on customer service . I have read many reviews saying the...