Sumter Inn — Hotel in Sumter

I was very satisfied with the quality of the accommodations with everything being clean and modern. Comfortable beds, microwave and fridge in the room were perks! However, at 9 am I was woken up by housekeeping and when I told them I was asleep they left. When I was leaving the hotel for the day at 11 I called to tell the front desk that my room can be cleaned now only to be told that housekeeping was gone for the day and that I would have to wait until 9 am the next day. This was unacceptable! I should not have to wake up at 9 am on my vacation to have my room cleaned. The front desk was very rude about it and said every hotel he had worked for operated like this. With the amount of hotels I have stayed at, I know that this is not true. He also told me that if I needed anything like towels I would have to come to the front desk and get it myself. So every morning I had to get up at 8:30ish just to be awake when they came to clean my room at 9am. This housekeeping issue was the only turn off but it was still a...

1. I called the manager to tell her I had a bad experience during my previous stay and that the previous manager told me to call to make sure my stay this time was a good one. I did not know that the ownership had changed. The overall attitude of this new manager was, to put it bluntly 'snotty' and 'unresponsive'.
2. When I checked in I asked the attendant if the manager I spoke to made any notes of my concerns (even though the manager knew my name/reservation would be in a few hours.) and she replied she didn't and was surprised to find my keys were not even ready.
3. When I opened the refrigerator in my room it REEKED of STALE FISH!! It was so overwhelming I went to the front desk to complain and left my items that needed to be cooled in the front office!! Incredible! On top of that there was 2 inches of ice on the top of the refrigerator and anybody who opened that refrigerator would have smelled and SEEN the ice and should have defrosted it and cleaned it out!...absolutely...

A very accommodating front desk staff at all times. We were always treated politely and quickly and by name. The lobby is very nice and large and of course there is coffee and tea available. Tickets for the breakfast buffet are given at check-in. I think that is a nice touch. The breakfast is all inclusive and there are lots of choices. It seems on the morning we were there everyone wanted waffles so we ate other choices. The room had a table and a desk. My grandson was on his computer most of the time we were there and the three of us never had a less than stellar connection to the wireless. As for the bed, very comfortable. The pillows were the best I have experienced in a hotel in awhile. We got a good night's sleep and had a great breakfast. 5 stars of the Sumter...