Mancini's Sleepworld Sunnyvale — Hotel in Sunnyvale

Came to see different mattresses and had a very unpleasant experience with Scott. From the start he was very judgmental and it felt like he was annoyed to have to assist me. I wanted to try a specific mattress brand which I had a great experience in the past. Didn’t even show me the mattress, I had to help myself go see it, as he told me right away that they did not recommend that brand. When I asked if there was another memory foam mattress brand he would recommend he asked me if I wanted a mattress in a box or a good American-assembled mattress??? I thought was an inappropriate question. Then he asked me if I wanted a good mattress or a cheap one??? I was expecting more professionalism from him, especially when I mentioned my budget was less than $1000. Regardless of my budget or the circumstances why I need to buy a new mattress, he could have been more cordial and professional. The only mattress he recommended from all the ones in the store was tempurpedic which exceeded my budget. So I don’t understand why they sell other brands of mattresses if they are not going to recommend them. My first and last visit at this store! Felt insulted and uninvited...

Horrible, horrible, horrible!!! They gave us nightmares. BE AWARE, TERRIBLE DELIVERY and THEY WON"T FIX PROBLEMS!! We purchase a king bed, they didn't have right bed legs to support and whole bed was arched in the middle The installer told us that's the way it is and if we have any problem, go complained at the store. Installers came 2 more times without correct legs. 3rd time my husband had to bring out saw to saw off all 9 legs, cut to proper length in 90 degree heat, it was a hot day. The installers didn't even have tool to do it. None of them were ever informed of the problem to begin with, they said they were just to go to our house. We went back to the store, spoke to manager, Scott, he told us he will give us $100 discount (he said "That's a lot money, folks" Minds you we spent over $4,000 on this bed). After a day he called back to say he will give us $100 discount for each visit we were inconvenienced, we agree to $300 discount. Month later, there is no follow up, no checks, no discount shown on card. We are lost with words. I thought this was a reputable store. We are so extremely...

I had such a great experience at Mancini’s Sleepworld in Sunnyvale with Scott. He was helpful, informative, and never pushy—he respected my time (and the fact that I was shopping with a small child). He encouraged me to take my time and come back when I was ready, which I really appreciated.

When I returned, Scott clarified exactly what I was looking for, pulled up prices and deals, and even offered VIP delivery. After comparing online and in other stores, he truly gave me the best price on a big investment purchase: an Eastern King Tempur-Pedic mattress with the Ergo Base.

The whole process was quick and smooth—I spent maybe 20 minutes in the store, checked out, and was on my way. By Tuesday, my bed was delivered, set up, and I was sleeping on it. I even called back with a question about my receipt, and Scott immediately helped me out.

If you’re shopping for a mattress, I can’t recommend Scott and this location enough. Best and easiest mattress buying...