Century Hotel — Hotel in Tualatin

LACK OF CONCERN IN REGARDS TO DISAPPOINTMENTS MADE AT MY DAUGHTER"S WEDDING RECEPTION...This review is for Century Hotel as well as Haydn's as we stayed here and worked with the coordinator of the hotel for my daughter's reception. My family was disappointed with some concerns we had during my daughter's wedding reception. I did not know of all concerns and disappointments shared till after the reception. The Jumbo Shrimp Louie my daughter, myself, some wedding party and a few guests did not get what was promised to us two days before the wedding. The salad we received was like half a head of lettuce with 4-5 shrimp the size of a nickel on the plate. This was nothing like the photo that was sent as the photo sent showed jumbo shrimp-like prawns piled on top. Everyone who had the salad was disappointed and hungry afterward. We also did not get great drink service as we either had to wait for drinks or had to ask several times. Lastly, the table layout was not what we agreed on as the wedding party table was on one far end and the guest/family tables were on the other. Because of this, it made it hard for a few people with disabilities to get around and be a part of the reception. Important family members had to sit far away and miss out. When bringing this to the attention of our coordinator, she just said "sorry you feel this way" instead of saying sorry we did not deliver what we had promised. She gave the excuse that seafood prices went up and they had to adjust...WHAT...two days before the wedding. I asked her two days beforehand if everything was going to be as what she showed me in pictures. She said yes, but that was not the case two days later. I asked what they could do, to make it up to us...like either refund us half the cost of salads or maybe give us a small gift cert as we did not get what we paid for. I have been blown off ever since. No one will address these issues and the complaints have been completely ignored. On top of this, I was overcharged for my room and a pair of new shoes that were delivered to the hotel for the wedding never made it in time in which I asked them to refuse shipment when it came. Instead, they received my package 11 days ago with no intention of calling me to let me know my shoes arrived. Because they did not refuse the package, I was charged and had to pay some bank charges due to having insufficient funds in my bank. Then when I came in on Mother's day after the wedding they questioned why I came in, why because it has been a family tradition and I was hoping to talk to the manager, yet the manager did not take the time to listen to our concerns. Instead, he pulled out his phone and read an email from my mom saying that my mom said everything was great and she was unaware of any issues. This is not true as my mom said in the email that she did learn of some complaints and that apparently there were issues. Yet the restaurant denied my mom said that. Even if my mom did say this, the issue is my mom who paid lives in CA and was not the one who heard the disappointments from others...I did though being the mother of the bride. I found out this morning they called my mom and credited her, yet I leave this review because they never acknowledged me or apologized to me as the mother of the bride who learned of the disappointments, was overcharged and never informed me my shoes arrived in which I was charged and had to pay bank fees because they did not refuse the package as they promised. Instead, my phone calls, emails, and complaints have all been ignored and I never received acknowledgment or an apology. I have been in the wedding industry for over 10 years and I am shocked to have received the service we did! Very sad that my family who lives here in Oregon no longer wants to come back to a place that was a tradition for our family for the...

My husband and I decided to surprise the kids and take them to this hotel for the night to swim. The ladies were nice at the front desk and we were pleased with our stay until we went swimming. Unfortunately the whole reason why we even stayed at the hotel was cut short (pun intended) I was sitting in the hot tub and when I got up to get out of the hot tub I had an intense pain in my foot so I got out in a panic to see what it was and my foot was cut open and bleeding. My husband got me a towel to stop the bleeding and went into the hot tub with goggles to see what it was, he found that the vent shield was broken and had two sharp broken parts. The front desk did find bandaids for me but when I asked for antiseptic he told me where the nearest fred Meyer was... (He did end up finding me an antibacterial pad, thank you sir) but besides that nothing was done or even asked if I needed anything else. I understand that things happen that's not what bothered me as much as how the hotel could care less. I called the owner the next morning and he said he couldn't find anything wrong with the cover. I also sent him a picture of my cut and I got no response. So be careful everyone if you decide to swim there, wear water shoes! I will have to put my runs on hold til I can walk comfortablly on it. On Our way home from our mini vacay I got to stop at the doctors for a tetanus shot...( I mentioned to the owner that my doctor said I needed to come in for a tetanus and he made a joke about if I have kids it will not be my last tetanus shot. I don't see how this is funny. ) So all in all if they handle the situation differently we may of stayed there again. The fact that I was barely even acknowledged of what had happen has my family and I picking a different place for our random fun nights for swimming. Side note : the breakfast is bomb and our waiter was lovely. Maybe if we didn't feel like a number and an actual "guest" we would...

My now in-laws reserved 4 rooms months in advance for our wedding. As far as I know they were very accommodating in getting the rooms close to each other. They were very pleased with their stay, and were very happy with how close it was to everything they needed, restaurants, stores, liquor store etc. They loved Haydens and the service they were pleased with there, and loved the coffee and Bobs Red Mill oatmeal. As a wedding present they surprised us with two nights in a jacuzzi king suite. It was an amazing gift for a mini moon. We thoroughly enjoyed a few days to re coop and were pleased with how quiet it was. We enjoyed the hot tub for one use, and then it shorted out on us. When we contacted the front desk, her response was not to resolve the issue, I believe the exact words were " we have a hot tub in the pool area down here, sorry not as much fun but"... So after hanging up, I called back and asked to speak with the manager. She did not connect me, and tried to resolve the issue herself, offering to move us to the room next door, or discount the room. We chose to have the room discounted. We ordered room service and it was delivered quickly, and food was so so. My suggestion to the hotel is that if you have " honeymooners" or people that are celebrating an anniversary, etc, there should be some nice little touches added, i/e sparkling cider/wine, or simply stocking champagne glasses. We were drinking our Veuve out of coffee mugs. Some romantic touches just would have been nice. All in all, an...