Mattress Firm Tualatin — Hotel in Tualatin

We went to Mattress Firm to try to decide on the type of mattress we wanted. Our sales representative, James Goolsby, was extremely knowledgeable about all of the products in the store and the differences in them that accounted for the differing price points. We took advantage of James's suggestion that we lay down on several mattresses to find which one was right for us. In making the comparison, the choice was easily apparent, and we ended up choosing a Simmons Beauty Rest Fairview Plush Queen Size Mattress. My wife also chose a Beautyrest Black Ice Luxury Pillow. The entire transaction took only about 45 minutes.

We have been delighted with our new mattress. Both of us actually are sleeping more soundly, and we both awaken without the stiffness or aches we experienced before. My wife also loves her new pillow, which helped alleviate her neck pain from the very first night she slept on it. She was glad that James suggested it, in a helpful manner that was not overbearing in any way.

The mattress was delivered as promised on time just two days later. James had warned us to make sure that any pictures or other breakable items between the front door and our bedroom be removed, and I was very glad he did. The mattress movers emphasized speed n bring in the mattress and they were ROUGH in moving it in. They would have definitely knocked down several pictures we have on the staircase leading to our room, as well as some items on the nightstands next to the bed if I had not removed them. Nothing was damaged, but this is a warning from the sales rep to take seriously.

We have been sleeping on the new mattress for six weeks, and it continues to provide a great night's sleep. I recommend this store and working with James Goolsby for buying a...

Dan at the Tualatin location assisted me and my husband in purchasing a king size Stearns & Foster Estate Rockwell mattress and foundation. Dan was absolutely wonderful!!! He took such good care of us! He was easy to chat with, had helpful insight and was the perfect balance of knowledgeable yet easy going. He made us feel so comfortable in any decision we made yet guided us in the right direction. He was friendly, helpful, funny and an overall delight to do business with! He also made the shopping/purchasing process extremely efficient and enjoyable. We highly recommend visiting Dan if you are in search of the perfect mattress for you and want to have a pleasurable customer service experience! A bonus for us was that he also made us feel very safe during this time of Covid. He immediately showed us all the sanitary products available for our use while testing out our mattress & pillows. We appreciated how he genuinely showed that our safety was a priority to him. He made us feel comfortable, put our minds at ease and made it easy to navigate how to sanitize everything in order to have a safe shopping experience. Thank you so much, Dan! We appreciate how well you took care of us in every way! We are very excited about our amazing new...

Wowza was delivery a shamble! Delivery guys couldn’t find my house. Took 35 minutes of playing phone tag and continuously getting hung up on at the tualatin store. Once answered I was told to call back in 5 minutes because the manager was in the store....okay. So finally get back in touch with delivery guys after confirming my address and then using “there phone apps” to locate me.....umm it’s called gps???? They then struggle to take it to my third floor obviously not equip or in shape to do so. Delivered....finally!!

Store then calls me back to tell me how to go online to track my delivery times etc!!!!??? That wasn’t my reason for calling. I needed them to help me get in touch with the delivery driver lmao wow!!!! Never ever doing...