Apple Woodland Hills — Local services in Tulsa

Worst experience I've ever had with Apple.

That's the nicest way I can describe how my trip was at the Woodland Hills Mall Apple Store in Tulsa, Oklahoma. For some clarity, please take a moment of your time to read my review before subjecting yourself to this pretentious, rude, and misleading store. For the past two weeks, my iPhone 6s has had trouble charging and keeping a charge. Eventually its battery ran out and never came back on. My first course of action was taking it to a local phone repair shop which guaranteed it could look at it without voiding any existing guarantee Apple had by opening it and replacing parts. Why didn't I just take it to Apple in the first place, you ask? That would be because I live over 2 hours away from the closest one in Tulsa, so I figured I could take it here for convenience sake. Anyway, the repair store told me that there was a recall on the battery of the phone for my exact issue. They replaced it, and everything worked fine.....until the phone died again. It never turned back on and I was told it would have to be given to Apple to look at. Reluctantly, I called up the Woodland Hills Apple Store and (after half an hour of being on hold) was guaranteed an appointment at 4:00 on Thursday. I was told that the phone would definitely be either repaired or replaced while I was there. When I finally got to the Apple Store, I asked if I could start the appointment early (I got there around 3:20). I was told that I most certainly could, I was checked in, and that someone would be with me shortly. It wasn't until 4:10 that any workers even addressed me. When I was finally approached, the employee had no idea I had an appointment and was still confused even after I told them that I did and after they checked in their systems. Because Apple doesn't use last names when checking people in (for some misguided reason), I was at the bottom of the list, below three people who had the same name as me. I was annoyed, but this still wasn't a deal breaker for me. The employee then assured me he'd be right back, went to talk to another employee, and then went into their back room for about 5 minutes. When he came out, he completely ignored me and went to help other people and I did not speak to that employee for the remainder of my visit. Angry, I spoke with a manager about the incident, which he looked as confused about as me. He told me that a different representative would be with me shortly and then he left as well. About 5 more minutes go by before yet another new face approaches me, but this time it was definitely for my visit. Relieved, I told her of all of my phone problems and she acted confident in knowing how to help me....until at the last second when she told me they couldn't open S-model phones (if you recall, I have a 6s), and that there was nothing I could do. She recommended either trying a different charger or contacting AT&T. This didn't all end until about 4:45. I am now left without a phone, less gas in my car, less money, less patience, and less assurance in the quality of Apple's work. I am very displeased with my service, and to anyone with similar problems, I recommend switching to a Samsung phone, because that is definitely what I'll be doing when my tax...

Extremely frustrating situation with trying to get a new battery replaced in my MacBook Pro. Dropped my computer off and paid for a battery replacement on 3/23. They shipped it to a Apple facility to have the battery replaced. On 3/30 I received a test message from Apple saying they “need to hear from me”. The link took me to page that stated they noticed damage to my screen and asked if I wanted to spend around $700 to fix it. I was aware of the damage and didn’t want to spend the money to fix it so I declined the work request. It said they are going to be sending my computer back to. I assumed that meant that they completed the work that it was sent for and they were sending it back. On the repair status screen it says (even today) that the work was complete and it was being shipped back. When I receive the computer back on 3/31, the battery had not been replaced. I chatted into Apple support and they said that Apples policy was to either fix everything or fix nothing. I expressed my frustration with the situation because so much of my time was wasted with the whole situation. After a phone call with Apples Customer Care team, they reached out to the store. A store representative then reached out to me and stated they would be ordering in a screen and having it replaced for my troubles. I explained that I was grateful for the gesture, but I still need my battery replaced. She was confused because the work order had stated the battery was replaced, but it was not. She quickly stated no problem, and that they would go ahead and order both in and get them replaced for me. I was surprised that they were going through the lengths to ensure my satisfaction and grateful that they offered to replace both at no cost. They said I’d be notified when the parts where in and I could bring it in to be fixed. I received the call and dropped the machine off today to be fixed. When I got there I was expecting to just drop off the machine and be on my way. When I arrived they asked me to come back to the Genius Bar because they needed more information. After I explained the entire situation, he proceeded to tell me that the notes said I told them the damage was done while in their possession, which was not the case. (Not only was the damage done prior to that but I never once said it was done in their possession.) He then continued to tell me that they would not be replacing the screen and they would be replacing the battery, which I would still have to pay for. I’m not upset with the fact that I need to pay for the battery because that is what was supposed to happen at the first time. What I am upset about is they continue to say they will do one thing but do something completely different. I am almost 3 weeks out from originally bringing this for them to take care of, and I still do not have a battery replaced and now back to square one on the replacement. I specifically chose not to go to an authorized repair center because I thought the experience would be much better going directly through Apple, but it appears that that is not the case whatsoever. When buying an Apple machine, and spending the money you spend on one, you expect a higher level of quality and service. This has been a complete let down...

Worst Experience ever. This is the first time I have ever left a review on something, they bothered me that much. I walked in right after they opened (9:30am) to 3 Apple Employees standing around an iPad with a fly swatter. Finally after watching them for a few seconds one turns to me and says "oh sorry they're having too much fun swatting flies". The other proceeds to take my information. I let her know that I had an appointment but if they had someone I could speak to then (if not busy). She proceeds to say " well um you have an appointment so maybe, well unless someone isn't busy so then yeah.. probably not)-- what does this mean? So I make it past them and as I wait I noticed 5 people standing around talking about random stuff. I finally get to my turn where I get the most unfriendly rep there. A fellow employee comes to him asking how to clean a keyboard (question asked by a customer not 5 feet away), under his breath the guy taking care of me says " uh yeah don't get oil on it" to which the other replies " I know that Dip sh** but anything else?", " uh yeah.. comet.. dawn" and rambles some other stuff. All this in front of me about another customer. Now my turn. I tell him of some issues I've had with my data being over charged and before I can finish I am told this, " well we can't really diagnose that, so i'm just going to give you a new phone and if it happens again it's something you're doing wrong". Cut me off, didn't let me explain. He Said, "I know the whole customer is always right but you know how it is which is why we'll just see if the new phone works". My jaw about dropped. I have never felt so out of place and appalled at someone who is in customer service. If I wasn't under contract I would be getting rid of my phone and switching to someone else. I may bite the bullet and pay penalties because no one should ever be handled that way. 1) to be told no one can take care of you because you have an appointment and there's no one. (yet you see 5 people, 3 of which are playing), then 2) to see employees openly poke fun of someone who's buying apple products and making them out to be idiots and 3) to be accused of not knowing how to use a phone and then doing something only because of "customer service" yet they "know how people really are". The worst part is that I've heard bad things about this specific store before but gave them the benefit of the doubt, only to be treated the same way. If you have issues, I would highly recommend finding another route, it's not worth the time. At the end of this nightmare... I have to make another appointment to go back because they didn't end up doing anything for me. Said they couldn't and it would take 5+ hours. Really dread...