Lolli & Pops — Restaurant in Tulsa

I did not appreciate the lack of customer service from the young lady Prudence. When entering the store I asked if she had any fun offers or free specials for birthday girls. My daughter has been through the mall with other stores offering different kinds of things for her birthday. So I thought why not ask? When asking she immediately said no, when I investigated further she said well you have to be part of our loyalty program. So I asked how do I do that and she gave me a code to scan which I did. It asked for personal information of course with address and then at the very end it asked if you were 13 years old or older? So of course I put my birthday in so that I could pass the 13 year old qualifications. After prudence found my account she said I was in eligible due to my birthdate. I find that just beyond hysterical because what five year old has an email address that can qualify for the free treats? She said I should’ve put my daughters birthdate on there so that she could qualify. But then I reminded her at the end of the application it asked if you were 13 years old or older. The way that she acted very nonchalantly, lack of understanding and just overall the lack of customer service and knowledge for her job position really frustrated me. Well I thought she was investigating the matter a little further she was just standing there. So I asked her oh did you figure it out and she said oh no you just put in the wrong birthday and I said well how am I supposed to put a child’s birthday in on the account when at the very end it asked for it if you were 13 years old or older? She shrugged her shoulders as if she didn’t care. I just feel like she could’ve gone a little over and beyond In her understanding and...

I visited back in December of 2020. Overpriced place for the same candy which you can get anywhere else, but what I'm upset about is that they had charged me for a July 15 2021 purchase recently. I haven't stepped foot in that business since December 2020. These "delayed charges" sound pretty sketchy, fraudulent and raises a bright red flag if there ever was one. I had to cancel all of my cards and replace them to be on the safe side. With people financially affected by the pandemic every dime is stretched nowadays, so I can't imagine folks out there being charged and going into the hole for a purchase made months ago. It probably would have been nice to get a heads up somehow via email or social media post. Nope, they just gave all of their customers a "don't like it, deal with it" attitude which probably reflects their leadership and chain of command. If you want candy, I suggest you save a buck and get it elsewhere and avoid this place. Dollar General has awesome candy!🥰 If you decide to shop here and it's time to pay, tell them that you'll "delay payment" for 7 months and then send then a link explaining why, since they want to "delay charges" and whatnot. I also can't believe I was dumb enough in the first place to spend $59 on gummy bears...

Chocolate was excellent and priced appropriately. My only qualm is the false advertising.

On top of the truffle display case was a sign for purchasing individual truffles, macarons, and specialty chocolates in boxes for a set price. Well, if you bought a certain amount of product, you were supposed to receive a certain number of product for free. I bought four truffles, expecting to receive an additional one for free, as was stated on the sign. When I asked the cashier about it while I was being checked out, they stated the sign was incorrect and that it was actually buy four get one half off.

The sign did not state this, and it was not mentioned to me when I was picking out my truffles, nor was it brought up by the cashier until I asked at checkout.

While the chocolate was delicious, I'm afraid I will never buy from Lolli & Pops again, as I can not trust an establishment with false...