Hilton Garden Inn Tupelo, MS — Hotel in Tupelo

NOTE: I still have not received the promised refund over a month ago!!!! The onsite manager took responsibility, but no action has been taken. Here's some items you may want noted. The hostess desk was cluttered with papers on the left side. They were food/restaurant information. I had to ask where a good place is to eat. The elevators were not well maintained. Fingerprints all over, stuff on the flooring. A consistent schedule for cleaning is needed. On the 3rd floor a cart for luggage was left in the middle of the hall for over 3 hours. Guests looking for carts couldn’t find them. A scheduled check for luggage carts on floors would not have guests asking where they might find a cart. Quality assurance on room cleanliness & upkeep. Hair on bathroom floor both human & pet. Missing toilet paper spindles. Toilet paper was sitting on the straight piece off the wall. Urine on the front of the commode. Hair on corner edge of tub, dirty & missing grout on the surrounding tile. Broken edge on entry door sweep. Looks like chewed on. Dust & water damage on cabinetry around mini fridge. Thermostat does not secure to wall. HVAC unit in wall needs services. Rattles, fan runs then make a cycle noise, then keeps going. Windowsill & frame dirty. Mattress is subject. Very hard & doesn't fit frame. Pillows flat. Some towels had discoloration. Possible mascara or grease that didn't come out. No makeup removing cloths. Toiletries are lemon scented. Close to a lemon household cleaner scent. Upon check out, no thank you. I was told breakfast was $9.00. 2 other guests told me they were told it was free. Bartender was a fill in. Did not know how to make a drink that was on the menu selection. Looked it up on google. Was not made correctly but charged $15. Overall customer service. Need training to advise guests of items of interest, restaurants, & services. A thank you or hello, greeting would go a long way. Called the number, someone was to call back but never did. I received a text, but no...

Undergoing renovations that obviously should have happened years ago. I selected this hotel for my stay in Tupelo without looking at any reviews. That was my mistake, but every other experience I’ve had at Hilton Gardens have been fine and so I assumed this would be the same.

The service at the front desk was fine. I had selected a 4th floor room but the kind hostess suggested that I might want one on the third floor to avoid the renovations that were happening on the 4th. I said I’ll take your word for the best option and allowed the room swap.

All fine until I got to the room and it was disgusting. I’ve added photos. The furniture was horrendous. The desk chair was sticky. The couch had stains on the cushions and arm rests (I type this while sitting on said couch that I covered with two extra sheets.) There was a layer of dust on the carpet in the corners. The wooden desk and dressers were scratched, chipped, stained, and sticky. The fridge was freezing up and water dripped from it every time it was opened. The toilet flapper would get stuck and had to be manually jiggled and fixed every time it was flushed. The TV’s were very outdated and they (along with the windows) had finger prints all over them.

I know the owners (recently new, per the signs posted) are obviously aware of the needed updates based on the ongoing renovations. But this place has fallen too far before these changes were made. I’d suggest steering well clear of this place for another year at least until the renovations are done.

If I were staying in Tupelo for more than a night, I’d be looking for a refund and go somewhere else. Seriously, it feels gross just being in this room.

But at least the hotel provided bottles of water… oh wait, that $0.25 bottle of water will cost me $3.00 if I drink it. Oh well, it probably has a layer of grime on it just like everything else in this $200+ per...

On yesterday i had a reservation booked for this hotel. I have stay with them the past month when i come to town to check on my grandma who has cancer. Im also a team member working for hilton brand for over 7 years in atlanta ga . On yesterday i was greeted walking in by three front desk employees. First , the young lady told me i cant use my card that i had been using the past month any more dew to new policy. I asked when that changed and proceeded to show my receipt of my recent stays and of last weekend using the exact same card. So then i was told the policy changed on Tuesday that just passed of course upset i said well just cancel my room the young male Heath then chimed in and said ok well im going to go and charge you for a nights stay as i was walking away. As if i was being antagonized normally Bridget checks me in as she was there as well but wasnt apart of this turmoil. I told Heath that the card on file is the card you are saying you can not accept and if you going to charge my card then im going to stay. I have never in my lifetime experienced such unprofessionalism at a Hilton Brand , especially being an employee. I was disgusted by the front desk and the manager never once came to address the situation or meet me just used the walkie talkie . As someone who works for the chain the entire front desk and management team needs to be retrained. Heath has a very smart and nasty attitude which lead the ladies to start to act like Karens. I am also a United States Veteran, i feel as if i was being prejudged by them. Not knowing my credentials that stand along side my name. I hope im saying the correct gentleman he had braces. Very very very displeased with the customer service I received especially as an hilton employee they did NOT meet the hilton standards...