Hotel Tupelo — Hotel in Tupelo

Hotel Tupelo is undeniably aesthetically pleasing. The building itself is beautiful, and the rooms are thoughtfully styled and welcoming. However, there are several areas where the hotel could make meaningful improvements.

First, during my three-night stay, both I and other guests had trouble locating staff at the front desk. On the occasions when we were able to speak with someone, they were friendly and helpful—but the delays and inconsistency clearly point to a staffing issue.

While the rooms were generally clean, I was surprised to find that the base of the shower and the seal around the shower door were dirty and appeared moldy. This was unexpected, especially given the otherwise clean appearance of the room. I resorted to showering with flip flops on, which made it manageable, but it's definitely something the hotel needs to address.

The biggest area in need of improvement is Housekeeping. We were not informed upon check-in that Housekeeping only services rooms every third night. This policy was only mentioned in a small note placed near the bathroom sink. While the note stated that guests could request service sooner by contacting the front desk, the earlier issue with staff availability made this difficult. Even when we did speak with someone, they were unable to provide Housekeeping assistance.

This limited service also affected basic amenities. Each room has a coffee maker that uses pods, but I was only provided with one pod for my entire stay. If Housekeeping only visits every three nights, this renders the coffee maker nearly useless for most guests.

In terms of bedding, the hotel—like many others—uses two flat sheets to cover the duvet instead of a proper duvet cover. As someone who tosses and turns while sleeping, this setup quickly comes undone. Normally, one would rely on Housekeeping to re-make the bed, but with no service for three nights, it became frustrating. I also don’t think it's reasonable to expect guests to manage their own trash or bedding during a multi-night stay. If staffing is the issue, the hotel should invest in hiring and retaining more Housekeeping staff. Our trash can was overflowing by the end...

The front desk staff try their best but they need more training. Absolutely no mention of the bicycles parked out front. Are they for the guest to use? Are they for rent? The tags indicated that the bicycles belong to the hotel. Why not put them to use?

I wasn’t asked if I prefer a non-pet floor and was assigned a room on the 2nd floor. I asked if there were any no pets floors, and was told that the 3rd and 4th floors were non-pet floors. I asked to be moved and it was done with a smile but I should’ve been asked my preference.

We were in room 423. Quiet. Nice and dark when shades and drapes are pulled. Very comfortable bed. Highly enjoyable room.

Now to the on site restaurant. Absolutely the worst. I will also write a separate review. Do not eat there. Loud music. Could hardly hear each other talk. Asked for dressing on the side. The Caesar salad came drenched in a heavy dressing. 4 pieces of shrimp on a skewer were ok. Watery corn-sausage soup that was too spicy and had no taste to the broth served with a greasy grilled cheese sandwich. We had water to drink. Over $50 (with tax and tip).

No service until 9:00 AM on Saturday mornings. When we arrived downstairs in the morning for breakfast, the same horribly loud music was playing. Until my husband said he was going to write a review, they said they had no control over the music volume. Finally they turned it down. I always ask for hot milk to add to my coffee so that I can make my own “cafe au lait”. The waitress said they couldn’t heat milk. Only have cold milk. We left and went up the street to D’Cracked Egg. Had a fantastic breakfast and they had no problem heating up hot milk for my coffee.

There are plenty of restaurants in Tupelo. Choose somewhere else. Good...

ETA: I raised my review back to four stars. Danielle finally reached back out to me, apologized for not responding, and offered a pretty considerate comp.

ETA: I dropped my review from four stars to three stars based solely on my interaction with the hotel manager after our stay. After giving a review directly with Wyndham, the hotel manager, Danielle, reached out to me via email and asked if they could offer points or a discount on our stay. I said certainly. Then I never heard from her again (and it's been weeks).

Reasons behind my review:

Rooms: only four stars because the fridge is too small to hold anything and no microwave. We stayed almost two weeks and it made leftovers extremely difficult.

Service: this is broken up into two categories for me, desk service and room service. Desk service gets five stars for friendliness and accommodation. Every single person who works the desk is awesome. Room service was friendly and nice, but our bed was made twice in twelve days, our shower was cleaned once, and our sink and toilet were cleaned zero times during the entire stay. Most days I had to request fresh towels, and many mornings I went without coffee because I had no cups. [NOTE: We did have our dog, and he would occasionally be there (he was with us most of the trip) during the day, so that could have prevented room service from doing better. I will give them the benefit of the doubt]

Location: it's not possible to find a better location in...