WoodSpring Suites Virginia Beach — Hotel in Virginia Beach

"The worst hotel I have ever stayed in, -0 stars. The rooms are not cleaned if you stay for less than 14 days, the walls are dirty, the panel in the bathroom is cracked, cockroaches are running around the room, kitchen area and bed, they climb into the bed at night. One of the receptionists told me that cockroaches are everywhere. The mattress was uncomfortable (it is difficult to say how old it is), because of which my back hurts. I had to visit the doctor 4 times, and all visits had to be paid. And it was impossible to sleep on the pillows at all. There was no opportunity to relax and rest at night. One night, at 3 am, there was a scandal between a woman and a man for several hours. And I could not sleep until the morning. The Internet is very weak. The freezer in the refrigerator was frozen, the refrigerator was dirty. The door lock often did not close, I was nervous, since I had to leave the room during the day. I was offered by the manager to change the room, 3 days before my departure, because of a bad lock, it was ridiculous. But maybe only if I get to know other cockroaches. In the first days, I contacted the receptionists, explained all my problems. They listened to me politely, sometimes even recorded messages for the manager and that's all. But I even managed to talk to the manager. She said that the workers did not pass on my complaints to her. She was very attentive, wrote everything down and that was all too, no resolutions of my problems.

I came to Virginia to relax, meet friends and think about the possibility of moving to Virginia. And so I booked a room for 10 days. But I had to change my plane tickets 3 days before the end of my stay at the hotel. The last time, on June 24, I spoke with the manager A'Ronda Gay and demanded a refund for 3 nights. I am 73 years old and I do not have extra money and I need to be in good health to live in the conditions of this hotel.

Today is already July 6, 2025, and I still haven't received my money back for three nights. And for all the inconveniences I encountered in this hotel, WoodSpring Suites Virginia Beach administration should have paid me compensation. They count on people complaining, leaving and forgetting about everything and will not go to court.

I tried to send several emails to the manager, it is impossible to contact a high-ranking representative of the administration of this hotel, no information on the website. I really hope that the hotel will refund my money, and I won't have to send a complaint to the sanitary service, the local newspaper and...

My experience working as a housekeeper at WoodSpring Suites Virginia Beach was deeply disappointing due to poor management, lack of professionalism, unsanitary conditions, and serious security concerns. Today, I was abruptly fired today by my manager, Lakeisha, without any explanation. She simply told me to leave and drop my keycard at the front desk. There was no discussion, no reason given—just complete disregard for my time and effort.

Throughout my employment, I witnessed and experienced unprofessional treatment toward myself and other employees. Lakeisha consistently belittled her staff, dismissing our concerns instead of addressing them professionally. She often resorted to cutting me off as if that was an acceptable way to speak to me. Not to mention walking off with an attitude. When outsiders were present, she would put on a fake, friendly persona to appear as a great manager. The contrast between how she acted in private versus in public made for a toxic and uncomfortable work environment.

Beyond management issues, the hotel itself is in poor condition. The roach problem is out of control, creating an unsanitary environment for both employees and guests. Additionally, the hotel constantly lacks essential supplies—from linens to basic items needed for staff to do their jobs effectively. Housekeepers are having to re do bed due to old stained sheets. there are hardly any replacements in stock, making it difficult to finish rooms.

Even more concerning is the lack of security. At one point, a random individual who was not a guest walked into the hotel, went to the stairwell, and engaged in inappropriate sexual behavior. This incident made housekeepers feel so unsafe that they had to lock themselves in rooms while cleaning. Situations like this should never happen in a workplace, especially in a hotel where guest and employee safety should be a top priority.

I take pride in being professional and dedicated in any role I take on, and I did my best to maintain that standard while working at WoodSpring Suites. However, no employee deserves to be treated as if they are beneath their manager, especially by someone who refuses to foster a respectful and professional work environment. Between the lack of respect from management, unsanitary conditions, supply shortages, and security failures, I sincerely hope changes are made to improve...

The conditions and management of hotels may vary by state. And any advertising will always show only positive reviews. ||But I would like to leave a public review for WoodSpring Suites in Virginia Beach, as the brand is owned by Choice Hotels. ||Although each property is independently owned and operated, guests should be aware of the Wood Spring Suites brand in Virginia Beach and what goes on there.||I stayed at WoodSpring Suites VA Beach from June 18 to June 25, 2025.||This is the worst hotel I have ever stayed at.||The rooms are not cleaned if you stay less than 14 days, the walls are dirty, the panel in the bathroom is cracked, roaches run around the room, kitchen and bed, crawling into the bed at night. One of the receptionists told me that roaches are everywhere.||The mattress is uncomfortable (hard to tell how old it is) and it gave me back pain.||I had to visit the doctor 4 times, and I paid for all the visits myself.||And it is impossible to sleep on the pillows.||The Internet is very weak. The freezer compartment of the refrigerator was frozen, the refrigerator itself was dirty.||The door lock often did not close, I was nervous because I had to leave the room during the day.||3 days before leaving, the manager offered to change my room because of the broken lock. It was just ridiculous.||But maybe only if I meet other cockroaches.||It's a shame I can't put photos on YouTube.||I came to Virginia Beach to relax, meet friends and think about moving to Virginia Beach. So I booked a room for 10 days.||My vacation was like a bad dream. I am 73 years old and I do not have extra money to pay for dirty hotels with cockroaches.||I had to change my plane tickets 3 days before the end of my stay at the hotel. When I checked out, I spoke to the manager and she promised to refund me, begging me not to write anywhere else and to send proof and photos.||Today is July 30, 2025, and I still haven't received my money for three nights. I've been discussing my issue with WoodSpring Suites on Facebook Messenger for a long time, as they wouldn't let me leave a review on their Facebook page. But they never resolved it.||Instead of a refund, I was offered a reward of 24,000 points. I'm scared to even think about staying at any of their...