Mattress Firm Waterford — Hotel in Waterford

A short while back, I had a warranty issue with a mattress purchased originally at Sleepys. Since then, they were taken over by Mattress Firm, so after a little research, I went to the Waterford, CT store. I talked to the salesperson, Tim Szafranski (hope I got that right) about my situation. He reassured me that there would be no problem with an exchange (after completing the required "inspection" with the company, involving taking pics of the mattress and emailing them to the inspection company--I was approved for an exchange, so that's when I went to Waterford) Tim was great. He helped me choose a mattress to replace the one I had, which was no longer being made--models change, so there was no exact replacement after several years. Anyway, he was knowledgeable, and patient (since I ask a ton of questions) No pressure, let me take my time, and didn't try to sell me a more expensive mattress--which is great, because I would have left if he did. In fact, I did finally choose a mattress which was a little more $$$, but I was given a credit for my old one which mostly covered the cost. Tim helped me in any way he could as far as any discounts allowed for the mattress and accessories. I did appreciate that! Delivery on the mattress was quick and went smoothly. And the main thing is that I love the new mattress at least as much or more than the previous one. Tim has been around for a long time and the bottom line is that he knows his stuff and I would really recommend seeing him if you're in the market for a mattress. There's so many choices, I like to go with someone who has experience. Thanks Tim, it all...

My wife Sally and myself found the attention to detail and our needs very well managed by Melody in the Waterford branch. Melody is an excellent emissary for your company. She worked with us on every aspect including the many varied aspects of power bases, mattress design and financing . We learned much and placed our order.

Prior to this Sally and I had met with Courtney in the Groton branch and found ourselves in the care of a very knowledgeable associate. Courtney presented to us a variety of mattresses and bases, explaining the details in tactile terms that we could see and feel. By the end of our session we had an estimate of a purchase for a mattress and a power base. Courtney also did tell us to visit the Waterford branch to check out the Purple mattress and Intellibeds as they were on our short list of mattresses to check out and not on display in the Groton site. Indeed when all was said and done, we did purchase a Purple mattress in Waterford. The Intellibed was a close second and may be our next purchase, should the Purple not meet our needs.

We had a fine time with both Courtney and Melody,. They allowed us to take our time while answering questions with facts, They are both professional, courteous, and are great assets to your company. We will shop with you again AND tell others to...

I have never had a better experience buying mattresses. I had to buy two mattresses for my kids and Ken was great at helping us decide which mattress would be best. We had gone to another store and they had tried every mattress and hated them all. We had no direction except to point us to where they were. We felt defeated. We walked into here and Ken welcomed us right away and walked us through determining what would be the best feel for each of them. We are scheduled to receive them tomorrow just 2 days of us going there. My kids really had no clue what they were looking for and it was a long back and forth but Ken was great with them and I really am sure they will love their new mattresses when they come. Can not thank Ken enough for his patience and follow through. Would recommend anyone in the market for a new mattress to go here and visit Ken. Thanks Ken for your patience and kindness. Even my kids were amazed with how much help...