Raymour & Flanigan Furniture and Mattress Store — Local services in Waterford

I really wanted to give this store 5 stars. We love the furniture and mattress we have received so far. But the staff, aside from one sales person(Azza was phenomenal!), and customer service, have been absolutely horrid.

We’ve had several issues with our order, and each of the times I’ve called for some assistance I’ve been shown incredibly rude treatment.

The first time I called in was after I was told that the credit checks they run were soft pulls. I verified this several times while purchasing and giving them my information; I came home to an email that I had applied for a credit card and that my credit had been affected. I called for clarification and was told, in a very condescending manner, I didn’t understand what a soft pull meant, and that it meant “it only affects your credit by a few points” and that “it will be better in the long run any way”. That’s not what a soft pull is; I did not intend to apply for a credit card, and it wasn’t helping me in the long run with an established history. I shrugged it off, what’s done is done right? There was nothing anyone could do about it now.

The second time, it was due to a mixup in store, our mattress was labeled to come with a free base, we verified this several times when we first started the paperwork, but as we were finalizing the purchase on a separate day with a separate associate, I was told that several mattresses were incorrectly labeled and I would in fact need to buy a box spring and a base instead of the free base I was originally offered. I was told a manager would not change this, so I wouldn’t need to talk to one, and was sold a box spring. I accepted this without issue.

Upon coming home, I spoke with the mattress company directly who offered me a better alternative for less cost, and advised AGAINST a box spring for their mattress. I called back to cancel the box spring. At this point a manager talked to me and told me, and I quote, “well because you’ve complained so much, we’ll give you the base.”

I was incredibly civil, and perfectly willing to just cancel the box spring and buy my base. I don’t think that’s any way to talk to someone who isn’t being hostile. Especially when several products were incorrectly labeled for over 2 weeks and we were told the labeling was correct. But I just shrugged it off, thanked them, even said I hoped to do business with them again.

The last issue I’ve had is still ongoing. At first I was told our recliner was out of stock, but would be delivered separately at the end of August. The end of August came and I called in, and was told September 1st. September 1st came, and I live-chatted; I was told it was now going to be scheduled for September 11th. I took off work for these days, because they only give you 24 hours notice to accept your delivery window, and my workplace needs a minimum of two weeks notice for requests off.

Today I called again, and explained my scenario calmly. I work customer service too, I know being rude to the people on the phone isn’t helping anybody. The first thing I’m told is “I don’t understand why you took off work. You should have waited for an email the day before.” I explained I cannot take work off with such short notice. I was then told “We didn’t tell you the 11th.” I had the chat transcripts and offered to forward them; the agent did not want the chat transcripts, and told me that my delivery was now bumped to the end of September, but could not give me a date, and told me I just have to wait for a phone call. No other information could be provided.

I will be paying off a chair I don’t yet own, and this company, on top of being incredibly rude, now will not even provide me a date for my purchase delivery, and will not work with me on the matter. I completely understand if the manufacturer is backordered due to corona. I have some of the same issues in my workplace. We all do. This isn’t how I deal with my customers. Tell me that if it’s the case. Be up front. This treatment is...

I’m writing this review because I haven’t received my bed yet. I ordered it September 21 and scheduled the delivery for October 2. I scheduled it for the second a week after I could have it delivered because I still have to make room for the new bed. Upon delivery of man said that they can’t assemble my bed because they didn’t have all the hardware. So they said they would let their department know that they need to get more hardware in it reschedule but I never heard from them. So I took the time to figure out what was going on myself Sunday I called and talk to some guy said that he would figure out and call me back but he never did. Then I called Monday talk to a girl said the same thing that she’d call me back and let me know never did. Call Tuesday talk to the man again I apologize for not Returning my call and said that they would get it delivered and fixed. They tried to have a delivered the next day on Wednesday but I was out of town even though I told them to deliver it Friday. But I got a call from the delivery guy saying he was trying to deliver it Wednesday night when I was out of town for work. So I let him know to reschedule it for Friday October 9. On Friday, October 9 the delivery guy showed up and we had the hardware to assemble my bed but then realized they also didn’t bring the legs for the frame to support the bed. So now I have to wait for a whole new bed to be special ordered. And from what I was told that I won’t be getting my bed until November 24, 2020.

I also want to make it clear is that I am not sleeping on a bed or anything right now I am sleeping on the floor because I was expecting to have my new bed. And this is all because they are incompetent and cannot deliver a bed when they’re supposed to completely. And it will be like this until they get me my bed.

I’ll Write another review when I get my new bed. All I can say is I would never go through Raymour and Flanigan ever again. With everything That has happened with this bed they have lost a repeat customer.

This is an update as of November 25, 2020. I just called Raymour and Flanigan about my bed that was supposed to be in November 24, 2020 because it was back ordered. It was back ordered because they didn’t have all the hardware and the parts to the frame for the bed. They are telling me now the earliest that they could deliver it to me is December 7, 2020 because they are backed up with orders and deliveries. Because I’m tired of dealing with this I am just beyond frustrated with Raymour and Flanigan and their services I told them that I can only receive the bed December 11, 2020 because I will be out of town for work December 7 through 10 December. But I think I shouldn’t have to wait for my bed any longer especially since I’m available all this week up until 6 December and also because it’s been over two months since I was supposed to have the bed. A customer that’s been waiting should be top priority. I also think at this point I should be refunded The rest of the money for my bed because of the inconvenience or given something free at this point. But I am not gonna push that because it’s not worth the deal with these people anymore. I do not recommend Raymour and Flanigan. Do not use them. And I will never go through Anyone that...

Thank you Lisa!! We were VERY hesitant on coming here because of our last experience. But after many failed attempts elsewhere, we decided to give it another try. We walked in, and Lisa greeted us with a smile and asked if she could help us. I said we were just looking. She said ok, no problem and asked if she could at least point us in the right direction. I said dressers, and she told us where kids ones were, and where adult ones were. We walked away and I thought for sure she was going to follow us. We got off the escalator, and to my surprise, she wasn't behind us. We started looking around, and I just kept getting the feeling we weren't going to be able to look without her eventually popping up. Again, I was wrong. We looked for a little bit, found something we might be interested in, and my husband went down to ask for her help. She came to where we were, and we showed her what we were interested in. She told us she couldn't get what we wanted (it only came in 1 color), and offered something similar We explained it was for our daughter, and we needed specific measurements. Lisa said oh ok, then talked to our daughter, and offered her to look on the computer. We told her how we would rather see what we are buying. She told us she understood, and didn't blame us. She explained a few things, and my daughter decided she would look on the computer. She found something she liked, and Lisa told her she had the matching pieces on the floor so we could actually see the design and color. My daughter loved it, and said yes. We told Lisa we wanted to do a layaway, and she said no problem. Not once did she try to pressure us into trying to finance the dresser or anything. She walked us over to the customer service desk, told them we wanted to do layaway, and stayed to make sure we were taken care of. I love how she listened to our wants and needs, and how she didn't pressure us into looking at something we didn't want. I absolutely loved how she talked to our daughter, interacted with her, and didn't treat her as a child who didn't know anything. I would definitely come back ask ask for Lisa again. Thank...