Geek Squad — Local services in Waterford

I had the worst customer service experience of my life. The attitudes of the “geek squad” were very impolite and rude. When I arrived on time to my 11:15 appointment, I was told that I would have to wait about 30 minutes until an associate was ready. I told them that I had an appointment, and someone then emerged from the back, and said “I can take you” in a very standoffish tone. He then told me to turn off the passcode and location services on the phone, which I had no issue doing myself, but this associate continually grabbed my phone, trying to do it himself. After this, I explained that I needed a crack in my phone (iPhone XS Max) fixed. He then told me the cost, which sounded unreasonable to me because online my phone had said it was under limited warranty, which this man then told me would mean that the repair would cost 300 extra dollars. My young daughter became distressed, as she was not expecting this $300 extra. She then began to cry, and this associate stood there, acting as if my daughter’s emotions were a burden, while in fact they were never directed at him. We then grabbed the phone and left, crack still...

Made appointment a week out for iPhone 8 battery replacement. Appointment was made through Apple, so they knew exactly what device I was bringing in and why. After sitting there for 15 minutes while they ran diagnostics, they told me they didn’t have my battery in stock. If I wanted to order a battery, they would need to keep my phone at the store, and that it would take about a week. Obviously not an option. They told me my best bet was to go to an Apple store. Why bother existing if you can’t replace a battery in a phone? Why is the store even an option through the Apple app? I tried calling before hand too to ensure something like this wouldn’t happen. Can’t get through to store direct. Had to go through Best Buy’s nationwide answering service (number listed for geek squad same number as the best buy number). Was on hold for 20 minutes before being disconnected. It’s like going to a quick lube to get an oil change, but you have to leave your car there for a week so they can order oil. So anyways total waste of time and gas. Staff...

I bought a new MacBook Air from this Best Buy and needed to get all the apps, preferences, settings, and data migrated from my old MacBook Pro to the new computer. But, no one told me at Best Buy that the Geek Squad's $80 "Data Migration" did not include apps, preferences or settings. All it did was transfer some data files onto my desktop. Plus, they took all the data off my old Mail program and put it in a folder on the desktop of my new Mac so my new Mail program was empty. I ended up taking my computer to The Computer Lab in New London to have them do a full data transfer the way I wanted it and because of the way the Geek Squad handled the Mail program, there was no info to be transferred off my old computer's Mail program to my new Mail program. TCL had to figure out how to do that which all told cost me an extra $280. Lesson learned. Best Buy (Geek Squad) is not...