Carlux — Local services in Waukegan

Terrible customer service! I had an appointment to come in and test drive a vehicle.When I arrived, I guess the staff didn't like the way I looked ( African American). Even though I had an appointment, they insisted that I talk about my financial situation before I even test drove the vehicle. My intent was to buy a vehicle cash out the door after not being on board with financing one. I wasn't allowed to test drive the vehicle so I went to another dealership and paid cash for a brand.new vehicle. You should never judge a book by its cover. You blew a cash deal. Anyone reading this should definitely avoid this place.

You say that I didn't meet the minimum requirements to test drive a vehicle??? What are the minimum requirements??? I have a valid driver's license!! I would have paid cash for the vehicle so credit isn't a factor when you pay cash. Sounds like a bunch of B.S. to me. You go ahead and keep stereotyping people based on looks alone. You had no idea what...

Came in for a test drive on a 2017 ram 1500 (stock #10999; VIN 1C6RR7MT9HS795244). Tires were bald. Heavy ticking noise during operation. Cosmetic damage. 130,575 miles. The general manager, Donnie Cooper, tried to gaslight me into thinking 23k was a good deal despite its inevitable multi-thousand dollar repair and offered to sell me new tires on top of the cost of the truck instead of doing the right thing and selling the truck with new tires to begin with. They were unprofessional when they felt my initial $17,000 offer was too low and weren’t even willing to meet me at $19,000 to accommodate the repairs for the truck. Don’t buy this truck unless they’ve fixed it and justified the price they’re trying...

DONT BUY HERE!!!!! They try to get me with an extra $5k but nope, make sure you read all the paperwork I purchased a car here 4 months ago. The first week, I had it the engine light turned on, and they sent me to their mechanic and gave me the round around (alley mechanic)... I replaced the water pump on the 3rd week i had it. My mechanic found a nest under the engine. i just changed brakes and rotors all around ... flex pipe ... o2 censor ... engine coils .. tires .. my traction light just went on....🤦‍♂️🤦‍♂️🤦‍♂️....... IF YOU WANT A PROJECT CAR, THEN BUY HERE.... .........ESTE LUGAR VENDE BASURA..... ...