Royal Furniture Outlet - Waukegan — Hotel in Waukegan

I just purchased a living room set. I ordered it from the catalog they have. The measures are not correct. I called them and they told me a bunch of stupid stuff that doesn't make sense. They said they're not responsible for the measures because the measures arent the ones in the catalog. The living room set is tiny. I purchased the living room. June 18th and a week later I'm doing a claim because the chair is damaged and falling apart. Be cautious when you buy something from them. When you ask them for help no one helps or knows...

Was a great beginning, then the delivery came, and the queen bed frame was the wrong color and style. I was in this store several times matching color schemes to my new paint. Checking sizes because I did see the sign no returns or exchanges.however I did not order the wrong one sales lady did. Then they would only exchange if I paid set up and delivery again not my fault the wrong one was ordered . I just purchased a 3 bedroom. House all rooms were getting new furnishings but not from your store...

High recommend this place, I had the joy of having Jenny helping pick out a nice bed. I told her my old one was super uncomfortable , and she helped me through the whole process of which one was the best and most comfortable. I Also got the bed for pretty cheap I’m high satisfied On how the service was.. I will definitely come back just for Jenny to help me. She wanted to be at work, and wanted to help me! Thank you Jenny for your amazing service, and most of all thank you for my new bed!...