Mattress Firm Wausau — Hotel in Wausau

Edit to my review: I was told by Mike Hatala that once I gave a review that I would receive free pillows with my purchase therefore I left a positive review as he was helpful in the store, however I got sent a mattress that actually had blood and other bodily stains on it. It was absolutely disgusting. I'm a friendly person, however he took that too far by asking to get together sometime which was very uncomfortable and unprofessional. The deliver guys were more than helpful and felt terrible and embarrassed for the condition of the mattress and stated they would take it back to Mike immediately. This caused further delay and I don't know if it had something to do with me not responding to his inappropriate gesture. Anyway the delivery guys were not thrilled about having to deal with Mike also. After I told them my story they stated that's not the first time that customers have complained about him and it appeared as though Mike treated them quite poorly. They were not at all thrilled to have to deal with him. I will not be buying a matress from him ever again. It was a terrible experience, except for the delivery guys from Milwaukee, who were respectful, kind and very professional. I would give...

We got there around 7:00 pm and they closed at 8:00. Lance was our salesman and answered all our questions and was willing to stay late to take care of our needs. He also got us the best deal he could. There selection was also very wide with a lot of good options to choose from, would highly recommend.

Addendum; The delivery guys dropped the mattress off and after my wife and I put it in we discovered defective stitching on the top of the mattress. I put in a request for a replacement and I’m a bit irritated that the management only agreed to swap it once and count this is our one swap for the 120 day warranty which means we lose our chance to change it later if needed. I appreciate that they are doing the one swap however am not happy that they didn’t take care of a factory defect without penalizing us our 120 change warranty. We do love the way the bed feels however so not likely we would’ve needed to swap anyway.

Addendum 2. The mattress was swapped yesterday for no-charge and although the stitching is still off on the Serta mattress it is acceptable. We love the way the...

We had a customer experience that we haven't had in many many years. Michael, the Branch Manager, was just amazing at ever step of our purchase. BTW we did everything over the phone. Never stepped into the store. I knew what kind of bed I wanted and he handled all the rest, including setting up delivery to our lake home a couple hours away. We did the whole transaction in a matter of minutes, including payment. It made what could've been a drawn out stressful experience into a delightful transaction. The bed is of course amazing and so very comfortable, and no back pain for either my husband or me. It was an upgrade from our queen bed and well worth it. He also offered discounts that just sweetened the deal. And he followed up after the bed was delivered and we had time to try it out. I also purchased deluxe pillows and they have been awesome! No neck pain. The delivery was flawless and so timely, even considering it was a holiday weekend. I would give more than 5...