Stor-in-Dor - Wausau — Local services in Wausau

Great unit, terrible employees. I forgot to place on lock on my door - my things were still safe and unharmed but an employee placed a lock and revoked my access to the building because they "assumed" I had vacated a filled storage unit. No one contacted to me ask, or to let me know. I finally reached out and had to wait 24 hours to regain access.

Fast forward to me actually vacating the unit - I called 3/8 to let her know this was my FINAL payment and we will be vacating this month. Her response - "No worries you have until April 4th to fully be out." We vacated the unit on 3/18, completely empty and cleaned with no lock. I was then charged again on 4/4 $100 for an empty unit.

I immediately responded to her email stating I had left the unit and had called to cancel etc. - no response. I called 4/12 to get a refund, and was told I needed to provide a 10 day notice, I expressed to her I did, and she also confirmed the date of my call from 3/8 - clearly over a 10 day notice. She said there wasn't anything they can do because they don't give refunds. I requested corporates number - she doesn't have one.

Due to being at work, I couldn't push the topic and got off the phone. I had spoke with my mom and gave her the details since I believe I am owed a refund, she agreed. She called the company for me - the same employee responded to her and told her "This is her responsibly not her mothers" Unbelievably disrespectful...

CAUTION ⚠ Do NOT rent a Penske truck here!!!! The worker did not let me inspect the truck before signing. Then, when I returned the truck, before closing time (though the truck was not due until the next morning, this location will not let you park overnight without towing your vehicle!) the worker refused to go through the paperwork with me to confirm mileage and refund my deposit. "Just give me the keys!" she said. Now, 4 days later I'm still trying to get someone from Penske to check in the truck and refund me the massive deposit they charged. In the stress of moving, you don't need this kind of stress and expense added on. Do yourself a favor and avoid renting a truck from...

I signed a contract and paid for a storage unit but then had to cancel later the same day because of incoming bad weather and certain circumstances affecting my move-in date. I spoke with a manager, and I was afraid they wouldn't refund me because of how the contract was written but they were very understanding and said they'd talk to headquarters during the next business days to see if I could get a refund. I followed up the week after and was really happy to find out that I would get a refund (minus administration costs). They have me sold on their customer service, and this is the only place I'll rent storage units from...