Holiday Inn Express & Suites Milwaukee - West Allis, an IHG Hotel — Hotel in West Allis

Update: Eventually we found out what the charge was for. It was because we had Indian food that night in the hotel and apparently 'the smell is hard to get rid of'. We tried challenging the charge but nothing ever came of it. At least the Indian food smelled better than the toilet bowl cleaner when we first got in our room.

I've stayed at many Holiday Inn locations and this one has truly disappointed me. We will not be back unless absolutely necessary.

In other news our Indian food was delicious!

Original review: I wasn't even sure I was going to post this review but after receiving a $200 charge for damages that never happened more than a week after our hotel stay, I feel like I need to.

My husband, 10 month old son and I stayed at this location 9/5/22

Check in was easy. When we got into our room the toilet cleaner was very overpowering, but at least we knew it was clean. The room design is updated and nice. We had no issues with our room.

We went down to the pool which was hard to find at first but that may have just been us. Immediately when we got in there I realized there were no towels. I asked my husband to go let someone know. As he did, I walked over to the chairs where I noticed that the pool area had not been cleaned in awhile. There were clumps of hair throughout the room on the floors and multiple small spiders where the wall met the floor. When my husband came back he told me that they said the towels were just finishing in the dryer. So we got in and swam around. 20 minutes, 30 minutes, 45 minutes. No towels ever came. I have to mention that an employee did come in and grab dirty towels and leave. I also know when we checked in we were told we were 1 group of 4 guests in the entire hotel that day.

Eventually we got out and just tried to air dry before walking back into our room.

We only stayed one night, because our son had an appointment at the children's hospital. It was easy to find this location and easy to get to the children's hospital. In total we spent around 18 hours at the hotel, we went swimming, showered, ate dinner, slept and ate breakfast then checked out. Yet my husband found a $200 charge to his card for damages today 9/14, which was more than we paid for this room. We called the hotel to discuss the charges and emailed them. We have not...

I chose this location because it was close to the relative I was visiting for a funeral. The hotel is fairly new I believe and therefore most things were clean and up to date.

I had some issues with my reservation and while it did take over 2 days to get resolved, it was resolved but it took a fair bit of effort on my part. I called the hotel several times, whenever I got transferred the call would disconnect. When I spoke to someone at the reservation line, I was told they would send a note to the manager and I would hear back that same day. That never happened, I had to call back. But when I did finally speak with the manager, he was able to resolve my issue. That I am grateful for.

Once we checked in the staff was friendly but there were some issues after that.

1 - the phones did not work. When we tried to call down to the front desk to ask for more towels, every single option led to a dead end.

2 - When we stopped at the front desk on our way out to ask that more towels be brought up to our room we were told they were short staffed and we'd have to get the towels ourselves on our way back in. Not a huge deal, but also not the guests problem that you are short staffed

3 - I left some items in our room (a portable phone charger and foam roller worth in total about $150). When I tried contacting the hotel via, I got nowhere. I reached out to customer service while I was waiting for the plane to take off and was told they couldnt help but I could email the front desk. I sent several emails and to this day (a month after my stay) have still not heard back about those items.

Overall, if I had to go back to visit the same relative, I would probably stay here for convenience sake, but otherwise would not...

I traveled to Milwaukee 6/22/24 for a concert with my daughter. I stay at IHG frequently in other cities and always have good experiences. This particular day, we arrived about 2 p.m. hoping to check in early as, I am usually able to do so. Due to circumstances beyond the front desk agent's control, there were no rooms available - broken washing machine etc. I misplaced her name, but this employee (female, mid to late 20s?) handled the LARGE # of guests trying to check in with the utmost professionalism and top-notch customer service. She was polite, direct and maintained her composure with everyone - and she had many upset people. I can't say enough about her composure and organization as she handled the non-stop inquiries. When rooms did become available, she had prioritized the diamond members, etc., and quickly got us in. When leaving an hour later, she had a line out the door with people waiting to check-in and was still smiling and giving each guest her full attention. As a professional who manages a team of people, I look for these qualities! She is a diamond in your organization and should be moving up quickly - into management, training or any other area. I was so impressed with her from start to finish. She was also there the next morning when we checked out and had the same smile, demeanor and personalization for our stay. I wish I had her name; I did ask for it on my way out, but have misplaced it - she went...