Audi Milwaukee — Local services in West Allis

Based on my recent experience with Audi Milwaukee, I would avoid doing business with these folks.

I was in the market for an S5 Sportback, which is not the easiest car to find right now and they were sure to let me know it, urging me to move quickly.

Well, when I did move quickly that is where things started going bad. After getting a verbal quote over the phone (which took 6 hours, just to get the quote) I called at 9:01 the next morning to put a deposit down. I asked for the breakdown of the numbers, which I was told they would send me in the form of a Bill of Sale. They wouldn't take money for a deposit because "a manager isn't in", but encouraged me the car would not be sold.

I never got the breakdown of the numbers; they sent me a motor vehicle prelease agreement which did not get me what I needed. It took me hours and having to call another contact only to be told that the car had been sold since I called at open (remember, I tried to put a deposit down and I was encouraged the car would not be sold while I waited to do that).

I dealt with Bob. To me, I felt that they were using me to persuade another person into a vehicle quickly. I also felt that they purposefully lacked transparency and did not want me to see all of the inputs that got to the quoted lease payment (theirs was MUCH higher than what I eventually got). After this, I was told another sales person would contact me. Needless to say, I picked up for that person briefly but had to call back (which I did 5 minutes later), and never heard from them again.

Perhaps this is a one-off, but I would avoid this dealership due to lack of transparency, responsiveness, and professionalism.

EDIT: Perhaps I am tech illiterate but it doesn't seem that google is allowing me to reply to the dealership's response.

I want to give a shout out to Jessica, who was the most helpful person I dealt with. All the others were, to put it politely, sub par.

Aside from that, the fact that the dealer refused to reply to any of my salient points is telling. What still stands is the following: 1) they refused to give me a breakdown of costs, creating a significant lack of transparency. 2) Despite offering to put a deposit, as previously noted, Bob told me he couldn't accept it until a manager was in and then they sold the car. 3) I got a much better deal from a different dealership - which insinuates they knew the numbers they gave me were inflated and they just wanted me to sign on the dotted line.

Indeed, I have the same question as the dealer - despite speaking with multiple people and offering to wire cash, how did the car get sold out from under my feet? That is a question I cannot answer.

To be clear, I dealt with Bob. I never spoke with Justin. Sam, despite calling him twice and leaving a message, never called me back.

My review stands and I believe that the dealers response only bolsters the fact that they are not transparent, communicative, or professional. I...

This review is specifically for the Audi service department. I stopped servicing my vehicle here 4 years ago because of awful customer service, rudeness, and outright dishonesty from the staff. I vowed to never return and service my Audi there again. However, here I am, after several years (aside from one recall notice), giving them a second chance. Unfortunately, nothing seems to have changed. This review does not entirely reflect the service rep I dealt with, as he was friendly. Instead, it is a review of their entire service department as a whole and their overall lack of honesty (same issue as before).

I must mention, although it's not the core of my complaint, the insanity for what they charge for a diagnosis. If you have two issues you want addressed (in my case a possible oil leak issue and engine rattle), they charge you two SEPARATE diagnosis fees of $200, totaling $400 to simply look at it. Had it been three things to look at, presumably that’s $600 for a diagnosis.

I knew the pricing would be outrageous going into this, so I accepted that. Once the car was being inspected and upon being told over the phone that they drove my car for 20 minutes to diagnose the rattle (I had emphasized that it needed to be run for a bit before the noise became noticeable), they couldn’t hear it. I didn’t expect them to, as my other shop couldn’t hear it either, so that wasn’t a significant concern. I was also informed that they couldn't perform their oil consumption test until other fixes were completed. So, essentially, they were going to charge $400 to drive my car around for 20 minutes and recommend a minor fix for a potential oil leak at an additional cost of $900. The service rep was kind enough to waive one of the $200 charges, but they would ultimately charge it again later if I proceeded with the oil fix/consumption test (in addition to the aforementioned $900 fix). I instructed them not to proceed.

When I picked up the car, I noticed that only 1.5 miles had been added to the odometer, which was documented in the work order and my own records of the in and out mileage. They quite literally did not take my car out anywhere besides driving it in and out of the garages. This means they either lied to me or to each other behind the scenes, which is unacceptable either way. I informed the service rep about this, and he was mostly apologetic and promised to speak to the service manager and call me back that afternoon with an explanation. As you can imagine, that call never happened. Given the blatant dishonesty I experienced for the second time, how can you trust anything else they say or recommended? The answer is, you can’t.

Save yourself the headache and your wallet by avoiding servicing your vehicle here. There are a lot of other local shops who specialize in...

I would also give Audi Milwaukee a ZERO if I could. I own a 2013 Q5 that I purchased at this dealership brand new. I have had a few pleasant experiences with the service department but more unpleasant. I recently needed to get my car in for an oil change and 2 recalls. I spent 18 minutes on the phone being transferred between the main operator and the Audi service desk. I was finally hung up on. Incompetence at it's finest! I completely wasted 18 minutes of my day and never got an appointment set up! So I decided to schedule my appointment on-line. It seemed easy enough ...and I requested a loaner car. Today my partner took my car in for the appointment made on-line, and for at least the 3rd time they did not have a loaner car for me that I requested! If this was the first time I would excuse it but it's happened many times before! Needless to say, my partner did not have time to sit and wait for my car to be serviced. They said they didn't have a loaner available so she drove back home in the heavy traffic which took an hour and a half total! Another waste of time. And all the while this was going on at the service desk the manager was sitting in his office listening and did nothing besides looked annoyed. I chose to purchase an Audi - I chose to spend my money on this brand but at this point I am completely fed up with the service they offer and will never purchase another car from this dealership - EVER. Apparently they make so much money that they forgot about where it's coming from. There are plenty of different brands to choose from and I will make sure I let all my friends and family aware of your wonderful service! Do not waste your time with Audi Milwaukee .....they are arrogant and rude and apparently don't need...