Extended Stay America Suites- Sacramento - West Sacramento — Hotel in West Sacramento

My wife and I were in the Sacramento area for a social event on a Saturday evening, which was then followed by an athletic event early Sunday morning. We wanted to be near the athletic event venue so that we did not have a long drive. Perhaps the only positive comment I can make about this hotel was that it was relatively convenient. We have stayed at Extended Stay locations previously, and in comparison to other chains that provide more of an "apartment" or room with kitchen accommodation, have always found Extended Stay sites to be wanting. As a result, we avoid Extended Stay sites whenever possible. In this particular case, there was no avoiding it. As poor as the experience at other Extended Stay locations has been, this one was really outstanding, as in outstandingly bad. With 20-20 hindsight, I think we would have been better off leaving Berkeley at 4:30 AM and driving an hour and a half to the athletic event. ||||We arrived, and checked into our room. It was a bit of a shock. I was under the impression that textured walls and ceilings had gone out of fashion in the 1970s, but if you ever want to do some design time travel, then you may wish to stay here. It was simply ugly. ||||As nasty as the room was, this was outdone by the bathroom. The walls were either a dark brown or a mocha, and the shower/bath enclosure and bathroom counter looked like someone had taken corn chowder and meatloaf, processed it coarsely in a food processor, and cast it into a bathtub enclosure and counter. If the bedroom section was ugly, this was even worse. ||||We then come to the "kitchen". I like to have a kitchen when I travel. I don't always use it, but I like to have one. I like being able to make a cup of coffee in the morning before showering and getting dressed. If I happen upon a market or farm, then sometimes a dinner in your room becomes an attractive option. In the morning, particularly if you need to get up early, it is nice to be able to make a simple breakfast. This hopefully provides some context. My urges/desires with regard to a kitchen may be very different from yours. The "kitchen" had a two-burner stove and a microwave, and a refrigerator. So what was the problem? Well, it had absolutely nothing else, and I mean ABSOLUTELY NOTHING ELSE. Not a cup, not a plate, not a piece of silverware, not a coffeemaker, not a pot or pan, nothing. So then you see a little sign that says (in “marketingspeak”) that you should call the front desk and select what things you would like them to bring to your room to "customize" your kitchen. Right! This is exactly what I want to do late in the evening when I paid $240 for a single night. ||||Since you may not be fluent in “marketingspeak”, allow me to provide a rough translation into common English: We don’t want you to use the kitchen because it creates work for us. We have to check and see if you used dishes and silverware, and coffee grounds can be messy. We are happy to charge you a premium for the concept of a kitchen, but we really don't want you to use it. It is much easier for us if the barriers that we create cause you to go and eat outside the hotel instead. After all, there are fast food options right nearby. Thank you for understanding, and we’d prefer that you not call the front desk with items that make the kitchen functional because in reality we really just want you to check in, check out, and pay for the room. Thank you kindly, and enjoy your stay. Remember, we want your stay to be a perfect “10”. ||||Whoever came up with this concept of “customizing” a kitchen should be forced to spend all of their hotel nights in an Extended Stay with this “service model”. No thank you. I might give them a 10 if the scale were based on a scale of 1000. I would have rather stayed 20 miles farther away, and had a decent lodging experience. I sleep with earplugs and still woke up from the noise in adjoining rooms. And it was not just the ugliness of the space, and the lack of features, and the noise, but also an issue of cleanliness. As I was showering, I noticed that someone had left the protective cover of their razor on a ledge. It was not mine. I wondered how long it had been there. Then I noticed the long black hair seemingly stuck to the bathroom doorframe. Neither of us have long black hair. How long had that been there? Then you look up and see these quarter-inch diameter beads of brown stuff growing on the ceiling of the bathroom. Oh, how lovely. It did somewhat go with the dark brown color of the one wall. I was thankful I was up to date on my immunizations and vaccines. If at all possible, avoid a stay...

Jan 2025 review: I've stayed here several times before and I was disappointed even more this time around. Lowering from 3 stars to 2 stars because I'm not sure if I want to stay here again. This is not the worst hotel I've ever seen, but its definitely below average.

The good: Front desk personnel were kind and courteous. The coffee available in the morning was a nice touch. Having a functional kitchen and loaner kitchen supplies is nice in order to save money by cooking for yourself.

Note: When they say "complimentary breakfast" at the front desk, they mean: coffee, Nutri-grain bars, pre-packaged muffins, tea, and hot chocolate.

The bad: The room had a weird smell to it. There were several cobwebs above the bed. The toilet had a curly hair on it and two brown spots when I arrived. There is some kind of weird substance on the dresser and desk that looks like spit. The front desk person gave me an antibacterial wipe and I tried wiping it off and it didn't go away; so, I figured its probably super glue or something like that. Housekeeping needs to scrape it off because it looks gross. The top of the fridge was filthy and sticky. I know its not a big deal, but its at eye level and could clearly be seen every time I walked by it. There was some kind of red, sticky substance on the floor with hair in it (just a small spot, but it looked gross). The water in the shower had very little flow and it was difficult to shower and shave in. At fully hot, it would get lukewarm (almost cold) after about five minutes. When I shower, I want it hot. The water getting cold after several minutes was a huge disappointment. There were multiple, small chunks of sheet rock missing on the wall, near the recliner (that's a bad location for a recliner, when you use it, you damage the wall). The air intake for the AC/Heater was coated in dust. The office chair was missing the main screw that holds the seat back on it. I didn't know this and when I went to increase its height, it fell off. Thankfully, I didn't fall backwards and get injured.

The worst: There's mold on the west hallway ceiling, on the first floor, near the exit. I'm not sure, but mold like that might be a health hazard.

Review from 5 years ago: I've stayed at this hotel a couple of times already and it think it's just okay. The price is great but there are next to no amenities here. There's no pool, there's no workout room, there's no restaurant, or anything else that you might like to have while away from home. This time around, when I arrived, my kitchenette was dirty. I don't think the room was cleaned very well prior to my arrival. Honestly though, their prices are all right for a hotel in this area that basically only gives you a bed...

The employees there were not very friendly. There was a heavy set I think she was an Indian girl. Very rude and seemed bothered when you went to front desk. I had called down on the room phone to front desk. I asked if they could check to make sure I was suppose to be in a double bed room since I was the only female on the crew before I unpacked all my stuff. She said I'm sure if you are in a double some one else is going to be in the room with you that has not checked in yet. And is that all I needed because she was really busy. I said yes that is all I needed but she was not listening to me when I said I am the only female no one else is going to show up. There were only five people on the crew fax. So being a little annoyed she was to busy to listen to what I was trying to tell her. I just went directly down to front desk as soon as I hung the room phone up. Obviously she does not have time for you unless you are in front of her. The elevator opened on the lobby floor and there is no one in the lobby anywhere, no one standing behind the counter. I approach the counter and proceed to stand there knowing they have cameras and can check to see if anyone goes to counter for anything. I stood there a good 5 to 10 min. Then she steps from the side from behind a wall that extends from the counter. The whole time I was standing there she did not make a sound when she was just two steps away from me. I thought to my self why the hell did she say she was really busy when no one around. She insisted that I was suppose to be in a double and someone else would be in room with me. I asked her to check crew fax to make sure please. She said she was looking at it and that is what it said. I do not know how she was looking at it since she had no physical piece if paper in her had and was not looking at anything on the computer. I said there was no one else coming to room with me I am the only female. I wanted to tell her to let me see the crew fax and I would know if they ordered a single room for me like usual or forgot and booked all doubles. Her attitude never changed the two weeks I stayed there. Never had such rude service before from an...