AT&T Store — Local services in West Sacramento

I got a new phone, but I couldn’t activate service. I spent a while on AT&T’s website trying to figure it out but had no luck. I couldn’t get in touch with a human being, either.

I walked in the West Sacramento store for help. It was empty and I was helped right away by Tony. He was very friendly and clearly knowledgeable. He was familiar with the issue and it was no big deal for him to resolve. He got me in and out of there in 10 minutes, possibly less.

Tony also didn’t oversell anything, which is important to me. When I want to solve a problem, that is my focus. He mentioned a sale, but there was no pressure. Tony also told me I could potentially switch to a cheaper plan. He gave me a quick run-down of it compared to my current plan. He didn’t pressure me to switch right then — he didn’t even mention that.

I felt like I was working with a tech person who told me about some options, not a salesperson who also can fix some tech issues.

The store was very clean and well organized. Everything stood out - products weren’t jammed together and nothing was overstocked on the product hooks.

As for sensory stuff:

The indoor temperature was perfect for chilly fall weather: not too hot and not too cold. The lighting was good — more like the gentle light of IKEA displays than a brightly lit grocery store. As far as sound, I don’t know what it would be like when crowded. As the sole customer, the sound was low and there was very little background noise. There was also carpet, not exposed flooring like Best Buy or similar.

All in all a great experience! Great customer service, fast fix for my phone, and a solid sensory...

Went in to get a new iPhone because mine is old and isn’t working properly. Gentlemen there were not helpful at all. One remained seated. Never stood up. The other seemed to be there because he was obligated. I wanted information. What’s the difference in prices? What are my options? I got nothing. He asked me what phone I wanted. I said I didn’t know yet I wanted to see what the difference was among the iPhones displayed. He just stood there. In silence. Waiting for me to pick. He then asked if I wanted to trade my phone in. I said can I? What are the options to that? He said I don’t know I’d have to check. And again, just stood there. In silence I picked the phone I wanted just for him to tell me he didn’t have it available anyway. I asked where I could find it in stock. He said maybe the AT&T off Truxel Rd but he wasn’t allowed to call. So I just said ok! Thank you. I’ll check myself, & left. He really didn’t want to be there. He REALLY didn’t want to help me. It was worth the drive to Truxel because the AT&T there took really good care of me. Do yourself a favor and go anywhere else. Poor guy needs a job he...

I would not recommend this store to anyone unless the manager lady is there. She helped me with an upgrade last week and was very friendly. However I received the wrong phone in the mail. When I went in today to arrange to get the correct phone, the rep named Otoniel charged me a restocking fee and wasn’t even willing to contact the manager to get in waived for their mistake. He was not friendly at all, had a look on his face like he was inconvenienced to help me. So I ended up cancelling the entire order and upgrade and will take my business elsewhere. Very poor service at this store. If I could give zero stars, I would.

If you refund me the re-stocking fee I had to pay for your staffs mistake then I might give you another chance, otherwise why would I? I'll have to take my complaint further up the chain because nobody seems to care that what your store did cost me $55 and I got nothing for it but time away from work to...