Mattress Firm Orchards — Hotel in Westminster

We had the pleasure of working with James and we had the upmost wonderful and professional experience. We had already ordered our beds from another company and went in there for an ajustable frame we wanted to try a certain one before we bought it. We ended up canceling our order with the other company and buying our beds, base, sheets and protecters from James instead. It just felt like a safer and better decision all the way around. It was a pleasant experience, which let's face it beds shopping is like car shopping it's stressful. We didn't feel pleasured in any way to do or buy anything. We definitely weren't asked to buy from him instead that was our decision and we asked what he could do for us. We will make sure our future bed purchases are from Mattress Firm for now on. We purchased a sleep number only 2 years ago. $14,000 within the first few days we had problems with the bump sent us 2 refurbished pumps never worked right in a year in a half my husband's split king side started leaking air, mattress ripped away from the magnets holding the bed to the frame horrible set up all around, the edges of the foam of the mattress where being away causeing the sides to sag. Sleep number wanted to charge us $800 to fix it. Not impressed with the bed anyways never was, but to charge me only after 2 years when supposed have a 10 year warranty and I spent $14,000 and it's not that old is absurd. I do not recommend ever buying a Sleep number. That bed should of lasted at least 5 years or more for that price. I don't mind paying good money for my sleep as it is the most important part of your day and night is good sleep. But I expect to get what I paid for especially for it to last a while. Shoot a $14,000 you can get a car and tjat would last you longer, come on. I'm praying this works out better for us and longer. Don't waste your time going anywhere else...

Kyle the store manager was a wealth of knowledge, honest and incredibly patient with me. Technology has changed so much in the past 6 years and it was quite overwhelming with all the options, so it took me quite a while to find exactly what I liked. We did a quiz after he showed me a few beds and was spot on with his recommendations vs the quiz results. I walked in with a notion of what I wanted and ended up going in a completely new direction but I’m so grateful for that! It’s quite the investment these days and he was able to help me find the best deal on my favorite bed and I couldn’t be more grateful! Side note: It’s really nice that the store has the adjustable frames on all the beds so you can really have the same experience for each bed when deciding. I never thought I’d pay extra for an adjustable frame but once I experienced it there was no going back! I was very impressed with the overall professionalism and experience I had there and never felt “rushed” to make a decision which I really appreciated. Highly recommend this...

Booo. I made a specific trip to go to THIS mattress firm, to look at their pillow selection since I bought my adjustable bed base and mattress from them in the past. They no longer carry tempurpedic, so there’s my first disappointment... but bigger than that, the beds, and the pillows I specifically came prepared to purchase, were dirty and DISGUSTING. Okay, I get it, things are what they are and you’ve got to have displays and such. But WOW. These pillows looked too dirty to TOUCH... much less lay my head down on one!! NO WAY. The salesperson offered a pillow cover, but really... how clean could that have been? I was ready, willing, and able to spend a few hundred dollars on a set of new pillows, but GROSS. I had to go away empty handed. The lack of sanitation put me completely off. I don’t think I’ll shop here again. Even though I was a previous customer. It’s a shame. Keep looking! Don’t even bother driving to this particular location if you want to look at something— OR bring your own...