Fairfield by Marriott Inn & Suites Wichita East — Hotel in Wichita

The staff for the most part is lovely. I have been a customer for almost 4 years. This is the only hotel I use now when coming to Wichita. However issues this time with an employee named Sherry were very unsettling. I have had issues with The AC and it's '96 outside. The tv did not work in the suite portion & the guide on the TV has not worked the past 2 times. The maintenance guy attempted to fix & is very nice as is everyone else except this one person. Thought ac was fixed. Left message 2 days ago and message never sent to BoN again. Left message with same person about their omg board ND no messages were given to mgr. Left message with another employee about my troubles and mgr. Called immediately & was kind & professional. The next day issues not working again & left message with same rude who them proceeded to try & check me about the emotional support dog I have beause of my father dying just 10 days earlier. It was unwarranted & she was rude to me in front of about 20 breakfast guests and my 10 year old grandson asked why is she being so mean to me?? I asked her to have mgr call me & she rudely slapped her hand down & said I won't be here as I then advised her to write it down. I asked why was she using that tone. She apparently thought it was okay and I simply told her I am not the one and I would like to speak to mgr. I came back down 15 min later for my other 2 to get breakfast where I see her gossiping with the AC guy. He was apologetic & I advised was not upset with him but she was rude to me and just gossips about other people and I do not have time for that. Was told by another employee several.people complained about that room & also the guide Was not working. Moral of the story is that rude people do not need to be In this industry at all & I am awaiting another call from the manager to get resolved hopefully. Overall hotel is fine & plenty of great people there but 1 bad apple really can spoil the whole bunch.. All this as I am grieving the death of my beloved father & she was being...

The staff is amazing from the time you walk in the door until you leave. I cannot say enough of how accommodating they are. More on that in a bit. First the beds and room were exceptionally comfortable. It had a seating area where you could sit on the sofa and watch TV or just relax without being on the bed immediately.

We took this time while stopped to lighten the carry in bag. Unfortunately by doing so I forgot I laid out my clothes on the sofa and the next morning couldn't find what I had laid out because I was looking in my carry in bag. So I thought I just put them in the other bag and put on different clothes. When we arrived home, I called the motel. The person at the front desk the night before said he couldn't do anything about it to call back. Called back the next morning and had a very pleasant and accommodating girl that said she'd look and talk with housekeeping. She called back and said they were there! They were going to mail them to me. I thought awesome, what a difference from one person who would go above and beyond to find my clothes.

I received the box today. I pulled out my black pants and put them in the laundry bag, and a few minutes later my husband said you still have something else in the box. I said I do???? So when I looked in the box I almost cried. I had forgotten all about my T-shirt that I had laid out and to find that in the box was amazing because I didn't miss it until I saw it. It was a (sorry to say this on a Kansas Inn - no I'm really not) ;) Anyway it was my Green Bay Packers Jordy T-shirt. My favorite - so I would have noticed at some point, but I was extremely happy that they sent both items to me! The staff members that did this for me should be so acknowledged but I'm sorry I don't have their names.

Now to the comfortable beds. They were the best. Comfort, and a good night's sleep was amazing. All my requests were accommodated and it was a very good stay and easy to find off of US400. We would definitely stay...

The General Manager at this hotel Do Not have the Marriott Brand at best interests. It's really sad that Marriott's name is attached to their building, because the GM truly lacks all of Marriott's Hotel "Guest Service Expectations".

1.) I e-mail the General Manager on two different occasions within the course of a year. Both e-mails were in regards to the explore rate, whereas he refuses to unaccept any associate's/family's rate for Starwoord Call Center employees working in Wichita, Kansas. Sadly, the General Manager never replied to the two e-mails regarding the above concerns.

2.) Even worse, at the end of my most recent stay, I informed two associates on three different occasions, I needed to speak with the GM regarding a charge on my bank statement. The charges were incorrect due to the fact, I made my reservations online using my Marriott Reward Points. The one night stay should've resulted to a "NO monetary charge". Unfortunately, a charge was added to my bank card on file. It wasn't until after I made several attempts to contact the GM, I finally realized I was being ignored once again. The truth of the matter, this manager ignored my calls and emails and care less about any guest service's concerns.

In addition to being ignored, when I checked in the hotel, the front entrance was landscaped with trash overflowing from a trash container by the door. It wasn't until the night auditor (Caleb) took it upon himself to pick up the trash that was there hours prior to his work shift. I experienced a much more pleasant experience with Caleb than any other representative at this location. However, I will not stay at this location ever again. My bank card was charged almost $100.00 which caused a major issue with overdraft protection. Because I didn't transfer funds over, the charges in error caused a overdraft fee. The GM simply didn't care about my concerns or the overdraft fees. I don't think this General Manager care about...