Hampton Inn Wichita-East — Hotel in Wichita

The negatives with our stay began before we even arrived. We made reservations using Expedia. The charge came through and was paid off with the credit card company before our trip. In addition to our room, we also reserved a second room for our daughter and son-in-law. They arrived first. When they walked in, there wasn't anyone at the front desk and a sign was posted that they were helping a guest. After waiting a few minutes, they knocked on the counter and a clerk came around the corner (from behind the counter and what seemed to be an office area) and rudely stated, "what do you want". When they tried to check in, they were then told that our credit card had been declined, and they would need to pay for the room. They let us know, and we contacted Expedia through the app while still a few hours away and making our way to Wichita. We worked with a representative from Expedia via the chat interface. He confirmed everything was paid for and contacted the hotel to try and clear up the issue. He was on the phone with the front desk clerk for several minutes. The Expedia agent then notified us via chat that he was going to call my cell phone to explain what was happening. The Expedia agent told us that he was unsuccessful in getting the hotel to acknowledge the reservations, so he was escalating the issue to a higher level agent. After making sure our questions were answered, he put us on hold so we could wait for the next available tier 2 agent. When she connected with us, she let us know that she was contacting the hotel front desk clerk. When she got back on the phone with us, she let us know that the issue had been resolved before she called. Apparently, the front desk clerk was being a jerk and telling the first Expedia rep that he couldn't fix the issue, even though he actually did. Overall, we spent 29:34 on the phone with Expedia (after using chat for about 10 minutes) trying to clear up what shouldn't have even been a question. So, before we even got to the hotel, we had a "bad taste" about it.

It was late when we arrived and checked in. Shortly after getting settled in our room and getting ready for bed, we are surprised to hear the guest(s) staying above us as they walked around. I can't remember the last time I stayed at a hotel and could hear footsteps from the floor above. However, the bed was comfortable, and we were both very tired and slept well. We didn't hear anyone above us the second night. However, we again heard guests walking around in the room above us on our last night there.

There were some minor issues in the room. For example, the towel hook/holder on the wall was loose and would spin around and drop the towel if you didn't hang the damp towel with the weight evenly distributed.

On our last night at the hotel, I decided to go down to the area with the pool and hot tub. The hot tub was bone dry. According to the front desk clerk working that night (a different person than our first night at the hotel), the hot tub was "broken beyond repair with no plans to fix it". If that's the case, they should remove that amenity. Also, the water in the pool was very cold. I chose to sit on the edge with my feet in the water since it was so cold. Other guests came in while I was in the pool area. They all complained about how cold the water was and either got in and quickly got back out or chose not to use the pool at all. When we asked about that at the front desk, we were told that the heater for the pool water was out, and she didn't know when it would get repaired.

We will not stay at this hotel when we visit Wichita in the future. I gave the hotel 2 stars because the bed was comfortable, and we did sleep well while there. However, the building and staff were less...

Date stayed: 6/3 - 6/8/24 Room Booked: 1 King Study Sofabed Nonsmoking (Rm 311)

Pros: Room Size: Really like how much room there was in this specific room type. I liked how the bedroom portion was slightly separated from the "study" portion. Breakfast: Always had scrambled eggs, bacon or ham, a potato of some sort, biscuits and sausage gravy, and lots of pastries. There was also a mini waffle maker, cereal, oatmeal, and plenty of drink options.

Cons: Rooms definitely need to be renovated. The carpet and walls, while clean, are definitely showing their age, and the furniture is fairly old style. The tub of the shower was had some chips, and the bathroom ceiling light and fan have seen better days. I will give them credit that they've tried to modernize what they could easily by adding a power strip on the desk that has USB ports, and a newer TV. Would recommend that for the "study sofabed" rooms, that a curtain between the bedroom and the "study" would be a nice addition similar to what the Home2 Suites typically have. Hallways also look like they could use a renovation - the air in the hallways kinda stunk as the PTAC units at the ends of the hallways weren't enough to circulate and dehumidify the humid summer air.

Overall thoughts: The main issue with this hotel is that there's much better choices just across the street - the Marriott lobby and rooms have clearly been renovated recently, and also don't cost that much more (only reason why I chose this hotel is due to my Hilton status). Once the rooms have been renovated, I could see this becoming a 5...

I stayed there at the end of May. I accidentally left my prescription glasses in my room. I called the front desk to see if any glasses had been left in the room that I stayed in and if so, could I get them sent to me.

The person I initially dealt with was very difficult and she was disadvantaged by poor record keeping from the staff. She asked me what my glasses looked like. I assumed lost items were cataloged by room and described them as prescription glasses. Apparently found items don’t come with room numbers notated for them.

She snapped at me that she knew what glasses looked like and that they had SO MANY of them she needed to tell them apart from others. I described them as tortoise shell, brown, thick lenses. She said they only had one pair in their drawer and they were more brown, cheetah print so they obviously couldn’t be mine. They were - that was just a difference of how we communicated the style. She didn’t offer to send me a text or email me an image to confirm but instead said she couldn’t help me any further and to call back the next day and talk to a different manager.

When I called back the next day I was told they would get back to me shortly but needed to wait for the cleaning staff to get in. Four hours later I had to call back. They confirmed the glasses were found in my room and agreed to ship them out to me (originally they suggested I come get them - I had already returned to my home state). I gave them my mailing address and my payment information to pay for the shipping.

Almost two months...