Potbelly — Restaurant in Willowbrook

What is considered a good sandwich? Would it be considered healthy, nutritious, appealing, and perfect all around or have it be a flavorful, crunchy outside with a having it be a little juicy on the inside. According to the Houston Press the perfect sandwich is a well cooked meat with bread absorbing a lot of the juices whether it's from the meat or oil and vinegar. One of the hidden gems of sub sandwich that lies around the small town of darien is named Potbelly Sandwich Shop. The Sandwich that was chosen today is named the Chicken Club. It comes with All-natural grilled chicken, applewood smoked bacon, and cheddar. With your choice of mayonnaise, lettuce, tomato, onion, deli mustard, and oil/vinegar

The first, best, and main part of the Chicken Club was the chicken. Even though it had its downsides such as being frozen, served from a plastic bag, and lacking flavor. The company falsely advertises by stating that the chicken is served fresh. Even though it has its downsides the chicken also has some redeeming qualities such as being cut into semi-perfect rectangles, being juicy enough to give it some flavor and combining with the cheese to give it a nice texture. Not only is it a good source of protein, but also has vitamin B, iron, phosphorus, and selenium. Overall even though the chicken came out of a plastic bag that was frozen it still gets a good 7.5/10.

The second part of the sandwich was the infamous applewood smoked bacon. Good bacon should be served as savory, salty, and a bit smokey. Unfortunately it did not have any of these qualities. The bacon was cold by the time I got back to my house 2 hours later and that's the workers fault. It ended up being not crispy but unfortunately dried out. The texture still mixed really well with the rest of the sandwich, but slightly disappointed as a whole. 5/10.

The third part of the sandwich was the sharp cheddar cheese. The cheese was fully melted which is something to look out for in hot sandwiches. It was exceptionally creamy and savory which was a great contrast to the bacon and was paired nicely with the chicken. Cheddar had a really good taste that went with the sandwich but could have been subbed out for monterey jack cheese. Overall 9/10 cheese.

The fourth part was the most important part of a sandwich. The roll, on which all of the ingredients lie on. Even though it was late at night the bread was relatively fresh. By the time I arrived back at my house it started to get a bit crumbly but would have been better if it had been eaten right away. The roll was soft but still crunchy and for that I gave it an 8/10.

The last part of the sandwich was the customizable parts. Even though you had various choices I ended up getting mayonnaise, onion, and Oil. The mayonnaise gave it a really good flavor and softer texture. The onion was a little bit too much to me and almost a waist of ingredients. I even ended up having to take some of it off but still was a good choice nonetheless. And the oil made the sandwich so much better by adding a great texture to every single ingredient in the sandwich. Ingredients rates at a solid 6.5/10

In conclusion a great sandwich isWhether it is oil and vinegar or mustard or the juices from grilled meat, a good sandwich, has is at least a little juicy in the middle. But that means it must have bread that can soak up some of that moisture while still maintaining its shape and texture. If not, the result is a soggy mess. Overall the Chicken Club gets a total rating of 7.2/10 when calculating the mean. I would...

This was my first time to Potbelly, so I am not sure if my experience is indicative of the type of service that they typically provide. I’ve only heard good things. I ordered the spicy pulled pork, along with a tea and bag of chips. After placing my order and then paying over $11 for my lunch, I then watched the next 5 customers receive their sandwiches before I did. One of the workers then mentioned that she had to remake my sandwich because she messed up. Ok, no big deal. Mistakes happen. After waiting 13 minutes for my sandwich, I took my order to go. The workers were very apologetic. Since I was only made a quick stop to grab some food, I returned to the highway. When I started to eat the sandwich, I found that the pork was ice cold. The outer part of the sandwich was heated, but the center meat of VERY cold. Not frozen, but like fresh from the refrigerator cold. So I had to take the loss on the sandwich and ate a bag of chips for lunch. If the pork was not ready and that was causing the delay, I would have gladly modified my order. I did call and express my frustration and the man who answered again was apologetic, but there was no way I was going to get off the highway to rectify this issue. So I will accept this as a loss. Hopefully this staff can fix such avoidable instances like this, because this restaurant looked promising and good. Oh well. We will see if I...

Lovely and helpful staff and management at this location.

I just got through writing an awful review for Potbelly corporate and wanted to come here and call out how great the food and service here has always been. My food has always been exactly as ordered and they have even helped me fix something I ordered incorrectly since I caught them before they finished making it.

Everyone is always very polite and helpful (and fast) in what is a very high volume and busy store. I encourage everyone to use the option to tip, as they really do earn it here.

The issue with corporate will probably cause me to order less in the future if I can't get it solved soon, but management here has been super proactive in trying to help me, even reaching out to corporate on my behalf. They even took it upon themselves to try and make me whole for lost perks and rewards at the store's expense even though they have no responsibility for the issues I'm having.

Thank you again to all the staff and management at this location! You do great work and I appreciate all your help trying to deal with my online account...