Water Street Retreats — Hotel in Wilmington

We reserved condo #7 which was on the 2nd floor just off the elevator. I was nervous about check in because we traveled 6 hours to this destination. The owner would not provide the room code until 2:00pm when our check in was 3:00pm this stressed me out during the drive. However we did get a text around 2:00pm with the code. Check in was easy. We had 4 adults we pulled into the loading zone. There was not any hotel luggage carrier so we had to make do. Two people loaded all the bags into the elevator and took them to the room while the other two adults drove down to the parking deck. We discovered on the 3rd day there is a shortcut to and from the parking deck. If you walk up Princess and turn right onto N. Front St. just past the first building there is an alley way that takes you directly over to the parking deck. This saves us a lot of walking. We also learned there is a Dollar General named DQ Max on the other side of the Steakhouse which is just across the street from the retreat building. This was a go to for snacks, alcohol and forgotten items. The location is absolutely beautiful. The battleship is right across the water and the river walk is cute and peaceful. There are SO many shops and restaurants nearby. Our favorite was the restaurant located inside Embassy Suites down at the end of the River Walk. The steak and crab cakes were really yummy. It is upscale and a beautiful dining experience right next...

Be wary of charges and deposits held. This is a shady operating company that takes payments by pay pal, does not provide notice of where deposit is held, pesters you about our check in times and check out times with multiple text and emails. It really took some fun out of our vacation with all the texting back and forth. When we arrived the door was wide open. No apology it was "maintenance just left" well the doors open to a common outdoor hallway. I would not let my wife walk in until I had checked every place someone could hide. Just unpleasant experience. There are other places in the same area that are better choices. Stay at your own peril. They have had my deposit for over a month. After bugging us all weekend I reached out to find out where my deposit money was and they quoted their own contract incorrectly. Bookerville, the management company, said " 5-10 business days AFTER check out!" but their own contract says "Deposits are returned to guest within 5-7 business days after check-out" So they don't even know their own terms...that's scary or intentional. So after filing with North Carolina Secretary of state's office on Friday amazingly my deposit was returned I cannot speak to the other couples that...

I took a trip to Wilmington yesterday 4/6/24, on the way I booked a rental with this company room #805 to be exact. THE Price was $230 after taxes and fees it was $320, My card was charged $439.. I checked in, got to my room got ready and headed out to the festivities. The reason for booking would be to avoid drinking and driving!! The policy states there was a $25.00 fee for unauthorized person to stay in rental. No problem I would of paid $50 just so I didn't have a friend drinking then driving home about 2 hours away. When I got to the room and tried to enter I was locked out. I got a phone call from a man who said I had someone with me and we needed to leave the premises. That I couldn't pay them anything and they would have the police escort us out.. long story short this is a racial problem my friend was a different ethnicity than me and I feel that was the reason they took my money and kicked us out at 2 AM. These people are racist and con artist. I have all the messages and clearly read the emails of what was allowed and what was not. I Do NOT RECOMMEND THIS FOR ANYONE, IT WAS A HORRIBLE EXPERIENCE!! AND I PAID ALMOST $500 TO...