Homewood Suites by Hilton Windsor Locks Hartford — Hotel in Windsor Locks

This is a Hilton property, in name only. Dear Hilton: I promise you you are doing yourself no favors by attaching your name to this dumpster fire of a hotel. ||||After flying across the country, and driving in from Boston, we unloaded all of our luggage and video equipment (we film dance recitals) into the lobby, just to be told we had to pack and unload again, this time in Building 6, where our room was. Who knew. It would have been nice if someone, anyone, would have told us this little fact before loading and unloading. In all of the communications they had with us prior our stay, not one word about this being a hotel with separate unattached buildings. Want breakfast or need something from the front desk? Good luck battling the elements when it is cold and or raining out.||||And to add insult to injury, the elevators were down on Saturday. So again, up and down the stairs we went with our equipment. ||||Now, I'm not one to add photos to my reviews (see for yourself) but I had to point out with visual evidence how this property does not care one scintilla about their guests. Look at the pile of cigarette butts on the grass. I'm assuming the hotel GM does not walk the perimeter, does but doesn't care, or is blind. How do you possibly let these butts pile up like that? How? Where is the pride in keeping your hotel clean, inviting and appealing. Where?||||Note the trash on the stairwell? That crumpled napkin was there our entire 4 days stay. Not one employee thought for a second to bend down and pick this up. Not one. And due to the elevators being down, there must have been dozens of employees walking past that stairwell.||||Now look at the elevator buttons, probably "borrowed" from 3 different properties. Question: You are staying in Room 6102..do you press 3, or maybe P2, which sounds like a parking level. How much do replacement buttons cost....a dollar or two?||||And yep, in the hallways, with the faded carpets from 1989 and the questionable smells, there were multiple dirty laundry/trash bins blocking your path. What an impression this makes on a guest.||||Our room wasn't bad...perhaps Motel 6 level. And of course, the first night we were awaken at 4 am by people talking loudly in the parking lot. And our neighbors staying above us--we could hear every step they made and every door that was opened or closed. Every toilet flush--loud and clear.||||Want further proof they don't care? In responding to my Google review, I was given a boiler-plate, copy and pasted reply, just dripping with deep concern for our disappointing stay. If you want to read it, read the same boiler plate- responses to the reviews here on Trip Advisor. If you are so genuinely concerned about our comfort and stay, why haven't you addressed any of the issues. Some of these reviews are from several years ago--how many more years until your "concern" level reaches high enough to actually do something, anything, to improve this motor lodge dressed as a Hilton property? ||||I don't know who should be more embarrassed: The hotel's ownership or the Hilton Corp. for attaching their name to this dump and not doing anything about improving the guest experience. It leaves me wondering with all the capital not spent to improve this hotel, how much is Hilton making on this property to blindly look the other way and not hold this place accountable to their standards. Its a...

I am writing this review based on an incident that happened at this hotel, and the manner in which the situation was dealt with . During my stay there I had gone to the commissary area to get a candy bar for my 11 year old son .. the jar which contained the candy bars was on fairly high shelf which my son was trying to reach .. I went over moved him out of the way and tried pulling the jar closer so that I could reach inside for the candy . The glass cover which lay loosely on top ( which I didn’t know ) fell smack unto my nose causing blood gush . the supervisor did a report , I then had to go to an urgent care where I had to do X-rays to check to see if anything was broken , it was also recommended highly that I also get a tetanus shot . The gash on the bridge of my nose also had to be glued together .. on reaching back to the hotel the supervisor advised me that I would receive a phone call regarding the incident from the hotel management the next day ( I was leaving early the next morning to fly back home ) .. on waking up the next morning my eyes were swollen and I had black eyes and pain .. i received a phone call form management 2 days later ..He apologized about the incident and offered me 10, 000 points as compensation. Now bear in mind all expenses were on me for transportation and medical care . I responded and told him that I did not think it was fair for me to to have to incur costs for something that happened at the property , where proper precautions were not made when placing items on a high shelf , the covering ( thick glass ) fell on me . He responded and stated that nothing egregious was done . I absolutely lost it . How on earth can I be blamed for something that was placed in such a precarious position, and what if it had fallen on my child ????? . He then apologized and said they would look into it further .. he then called back and said they would file an insurance claim, and that and an adjuster would call back in six working days .. so I waited .. during this time I developed a rash on my face from the injury on my face and once again ended up at the urgent care for an allergic reaction to the glue . So that would be twice in one week . As per the manager if I had not heard from the adjuster I am to call him back .. I have done so twice and have never been able to get through despite leaving messages for him to call me back , and it has now been over three weeks .. this has ruined my Christmas .. not only was I in pain but the swelling and rash were so bad that my coworkers were commenting on how bad I looked . ( Imagine having to go in to work looking as if someone had beat me up ) .This has been a horrible experience and the fact that they do not even have the decency to call me back is beyond belief .. plz see pics below and you will see the progression from when I was hit and as the days progressed . I am extremely disappointed and hurt by the way I am being treated. This hotel needs...

This is regarding our stay this past weekend in room 4107. Two bdr/two bath suite.

We have stayed in dozens of Hilton properties and we cannot fathom how this place is able to slap a Hilton name onto their hotel. This stay has done a great disservice to the Hilton brand name and quality associated with it. Definitely going to send this same review to Hilton corporate.

Room smelled funky/mildewy when we checked in and the carpet was clearly very soiled in numerous spots.

Tile floors? Sticky and not cleaned thoroughly in a long long time. Were they clean? Perhaps they were cleaned 2-3 occupants before us but having your feet stick to the floor when you first enter a room is simply disgusting.

Fridge? Broken. Not getting cold enough at all, spoiling all our food we brought with us and we had to toss it all in the trash.

Dishwasher? Could not even pull the bottom rack out because the metal trim and rubber waterproof stripping were detached (I had to lift and turn the bottom rack sideways to get it out) and decided to leave the dishes in the sink. Not sure if the dishwasher was broken but seriously behind in needing service and was going to leak if it was run.

Both toilets barely flushed down water and were on the verge of clogging AFTER OUR FIRST USE.

Water never got hot in one of the bathrooms and was boiling hot in the other.

The hotel owners clearly got a good deal on the bathroom sinks as they were not remotely functional to even wash your hands (think of them as deep as a soup bowl) with a mismatched faucets that were too big for the sink. They certainly looked nice but you can't functionally use a sink that is 2 inches deep. Glad the owner could save a few bucks here with this.

Not sure this room has been renovated in 10+ years (or since the hotel was built) as the ceilings are popcorn painted to hide the cracks and water damage under them. The bottom of the walls and doors clearly had some water damage in the past and perhaps this is why there was a musty funk stinking up the room.

I have stayed in nicer days inn motels than this room. None of the doors closed smoothly and the suite layout was extremely awkward at best.

We would have complained about everything above but they were fully occupied and we simply couldn't give this place another chance to redeem themselves as this was such a poor first try. This room should have never been made available for anyone.

We honestly feel bad for the employees who have to work at and represent this kind of a dump. The owners are making tons of money here (...we spent almost $1200 on this dump for two nights) and clearly haven't put anything back into it - at least the room that we stayed in).

Recommend staying at any other place around here, even the days inn...