Mercurys Coffee Co. — Restaurant in Woodinville

I’d give it zero if I could- writing this as I’m waiting. I Deliver for UberEats and had a customer order a single 24 Oz Americano. - I went to the counter , showed my order for UE and the woman making the drinks didn’t even look or make eye contact and just said “ya, it’s gonna be a min” waited over 15 min as I watched one employee on her break sitting at the coffee bar with who I assume is her boyfriend/partner. One girl at register taking orders, and the woman making the drinks -Kat G I think her name tag read- make every in person order first, told the register girl to help make more in person customer drinks, and when the register girl inquired about the delivery orders, Kay responded- “ya, I know I’m going to get to them in a min”. then nearly 20 min later the girl on her break comes back to help and makes the door dash orders before mine despite that door dash hadn’t arrived yet and I was still waiting. I overheard her say twice that there are several DoorDash orders and only ONE Uber eats order. Zero professionalism or kindness and not an ounce of urgency. Horrible service. Do not recommend, especially if you’re a delivery driver...

Just left with out my coffee, again. I am all for customer service however when 3 baristas are talking to the same customer for over 5 minutes after assisting them they are no longer working for a tip. The line behind me was forming as we all waited to order. Only one barista was making the coffees while the rest stood around, crowded at the register chatting away with the same customer about everything that was NOT related to his coffee related. I left out of the line and headed into the grocery store. I was able to order a breakfast sandwich and pay for it. On my way out of the store I saw the lady who was behind me barely getting her coffee. I asked her how much longer did it take and she sarcastically said a hour. This Mercury coffee is in a convient location and of course the recognize repeat customers. If they baristas could please remember there are plenty of us in line ready to order and pay that...

That girl with the fake blond hair could really use a smile every now and then. We were there this afternoon 9/11/25, and she seemed to be seriously lacking in interpersonal skills, barely talking to anyone outside her own social circle. This isn't the first time we've experienced this. My two other friends, who aren't exactly Caucasian, and I have all noticed that she seems to have issues interacting with people who don't fit her specific demographic. It's genuinely disturbing to feel that way. On the side note, we were polite and kind to that person all the time, yet we didnt get that such warm feelings of welcoming from her attitude.

And what is up with that she always brushes it off to her colleague who does not sharing exactly same demographic as her) whenever that girl sees other than Caucasian customers, this is...